I had been patronizing this place since it opened. Last week I bought a broken vape battery from…read morethem (light came on but no heat). The manager was very rude just repeating that "there's nothing we can do," and "it's store policy." I asked to see the owner who I had a good relationship with and she refused saying he was too busy. So, apparently it's their policy to rip off their customers by selling them faulty/broken products and then refusing to exchange them or make it right. I will never be back, and I used to be a regular costumer. They've lost $1000s of dollars of revenue because they refused to exchange a $15 vape battery. Do better.

Don't waste your time here. Everything is significantly more expensive than any other smoke shop I…read morehave gone to. The building looks like it is about to fall apart and they don't have a real parking lot. Worst smoke shop I have ever gone to especially with their pricing. I laughed as I walked out the door.

One of the best shops iv been to in Maine by far. The owner very nice and does a great job hiring…read moreknowledgeable staff, which are always willing to help and make your vaping experience satisfying. Even if your a first timer they will set you up great the overall set up of the store isnt overwhelming so newbie vapors won't be Shook when they walk in. They're willing to even walk you threw Re wicking your rdas if you have issues and can't figure out why they will probably know. Overall if I could give them 10 stars I would but 5 fits for now. Definitely stop in if you want the best vape experience in this area.

Best vape shop in the Lake Region Area. Premium Quality Vapes and everything else you would ever…read moreneed. Friendly knowledgeable staff.

I purchased a Wulf Lx Slim dry herb vaporizer. The staff warned me not to put any product in it…read moreuntill I made sure it works because sometimes there's a problem with the Wulf. I should have known better at that point. first of all, why are you carrying and continuing to sell a product that has so many issues you need to warn people. I know your return policy is exchange only, but why would I want another one knowing they are prone to defects. I took it home, charged it for exactly 2 hours and then it would not work, it kept giving me the electric short indicator. I was hoping to just return it, I did not use it, I did not put any product in it. I don't want another one of the prone to fault products. You do not have any other dry herb vaporizers available so I can't get a similar product. I just want a refund. they gave me another one, but now I need to waste time charging it and going back and forth to the store. it took your employees and manager 20 minutes to review / examine it. Your manager wasnt rude but they were terse and short with me. as I tried to talk with them they got a weird fake smile and just pointed at the return policy over and over again without saying anything other than this is the return policy. I asked who the owners were or who ran the company so I could lodge my complaint and they refused to tell me. The manager then walked away. I asked what the manager's name was and the other employees just stood there, looked away and wouldn't say anything. I asked 4 times before I got a name. They said her name was xxxxxx, but the receipt for the exchange says the cashier was xxxx if you guys were not warning people about possible failures or if you had a decent alternative for the same price I would be fine with the exchange. but it's obviously an issue with this product line. I was told that if this one shorts and I haven't used it I could then get a refund. I asked for that in writing and they assured me all the cameras had audio. Which indicates to me that returns are possible. I won't be shopping with you ever again and I will be making a similar Yelp and Google comment relating my experience

Excellent customer service! I was greeted kindly as soon as I walked in by a sweet young lady,…read moreBrooke. She was very helpful, professional, and kind. I will definitely be returning!

OWNER IS THE MOST DISRESPECTFUL. DONT GIVE THEM BUSINESS!!!!!!!…read more So after trying to call and talk to the owner and explain the situation that happened my side of the situation if anybody would like to know there's another reveiw that explains it. He answers this phone and he goes to make this quick, he goes.You got your refund, your trespass and then hangs up the phone doesn't even let me speak to ecplain my side of what happened .He is nothing but rude and disrespectful.I've never met an owner of a business Be so rude and disrespectful to customers. I would never give them your business absolutely horrendous.

Great service Super nice people that work there…read moreVery friendly Good value They let me test out my product before leaving Many items to choose from Once again wicked nice people

Excellent selection, very cool owner…read more Has a ton of unique merch, classic location downtown.

Absolutely would stop again. Sold me exactly the drug I wanted. Out the back door. Attentive and…read moreresponsive. :)

From the owner: We manufacture and sell our very own high quality max vg e-liquid. Impressive flavors on the…read moreroster, And now are also offering the sales of vaporizers and accessories from some of the biggest names in the vape industry. Give us a try and we assure youll be back for more.

Excellent vape shop. I have been vaping for many years and I am happy with this store. I have…read morealways had great service and I have no complaints. I drive out of my way to go here passing some other shops along the way. Definitely recommend.

From the owner: Find vape pens, mods, vape juice and locally-made glass pipes at Primo Glass. We'll be happy to…read moreassist you with any questions at our Brunswick, ME shop.

Generally speaking this store is a good place to stop for better prices than other places. They…read morehave a good variety of smoking accessories such as cigarette holders for those that roll their own, pipes for tobacco & glass pipes, e-cigarettes, vape pens, tubes, cigarette rollers (hand & electric), a few snacks, drinks & gum etc. However, I went in one day to purchase an e-cigarette for my elderly neighbor. I explained exactly what I needed. Well, it turned out that what he sold me wasn't at all what I had asked for and after 3 uses it stoped working. So, I went to return it but I was told they couldn't take it back b/c I'd lost the receipt. Even though he knew I'd bought it from him just a few days prior. He wouldn't even exchange it for one that would work never mind one that was what I'd originally asked for. This is just the bad customer service this place usually offers. I've only kept shopping there b/c it's local and their prices are better but after my last visit I'm absolutely done and will never return. The main reason I will not return is because this location has an employee that is a total jerk. He really needs to either be fired or sent to training. He is RUDE and lacks proper manners for serving the public. He has zero personality & always makes me feel uncomfortable. It's like he hates having to wait on people. The store recently changed their hours but didn't bother to tell shoppers by posting a notice or telling them when they went in to shop. Although most people know stores are closing earlier due to the COVID-19 virus some aren't and the ones that are changing their hours have let people know via email, text, by posting a note on their door, or by letting people know when they cash out. So, my roommate shows up the day after he'd just been there to shop at about 6:40 & this guy didn't bother to tell him the next day they'd be closing at 6 and not 7pm. My friend arrives at 6:03 and the guy is just standing there staring at my friend. He shows the guy that he has the exact change for the cigars he wanted but the cashier just smirked at my friend and shook his head no. I get that he was closed but a decent human being would have come to the door, apologized for not letting him know the day before that hours had changed, let my friend get the cigars, take the exact change and IF he'd finished cashing out - put it aside for the next day. But nope! The rude hippy just stood there with his arms crossed, smirking as if he was enjoying the power he had and then turned his back and walked away. Imho, this location is probably losing a lot of business because of this employee! Even before this when I needed tobacco I'd go in and get just what I needed rather than shop around for other items. I don't recommend shopping here if you can avoid it because he is there most of the time. So, from one day to the next my friend had no idea they were closing at 6 and not 7pm.

Absolute trash, everything is dry and stale especially the attitude of the management who run the…read moreplace. They will never get any cigar you request and the ones they have suck but the worst part about this location is interacting with the people who run the store the guy who works there is pretty nice but the woman who runs the place is insufferably horrible, and makes it impossible and pointless to stop in.

the staff here are amazing. The girl at the front desk is so sweet and knowledgable. I think her…read morenames Melissa. As for anything marijuana, they sell the best. I have enjoyed every glass piece Ive gotten from them! Love this place

After trying several local places. I found this place and the amazing selection along with great…read moreservice has made me a repeat customer. Everything you need in 1 stop. Great strain selections. Great prices.