I am sorry to say that today I am not highly rating this business…read more I have been receiving services here for almost a year, and today was the worst. I had a 3:45pm appointment and was not assisted until almost an hour later. There was no compensation offered and not even an acknowledgment until at least 30 minutes after I arrived. If appointments are not going to be adhered to, then why have them? It should not matter if you're busy, that should not overstep an appointment. This was the second time I experienced this, as my last appointment was the same and when I checked out, the gentleman did not want to give me the $5 gift card I earned, on an email promo. Once I was finished, I went to pay. I had a $5 gift card from my last appointment, which I received from a discount text, that I had to prove I received, for $50 plus, services. I also received another text for a $5 discount if I received services of $50 plus. The guy that checked me out (same gentleman as before; I am assuming one of the managers) stated I could not use 2 discounts, I explained I only wanted the $5 card for my next visit, especially due to the almost hour wait and I still spent $100. He said he would not. At that very moment, I decided I would no longer patronize Milano Nail Salon in Germantown. When you consistently spend over $100 on nail services, IX monthly, there should be some consideration when appointments are not kept by the staff. I can say that Trang has ALWAYS been very welcoming and does a superb job and Emilee & Henry are great at their jobs. Respectfully Submitted, Sabrina Walker

I got the deluxe pedicure here and it was amazing! I booked with Liz and will definitely book with…read moreher again. Everyone was very friendly, the place was really clean and they have a ton of colors to choose from.

I'll start by saying that I am not a person who gets my nails done, but I had this urge to do…read moresomething different. I don't know the nail lingo so when I called, I needed it for a Wednesday and I wanted them"done". Had I known any better, I would've said full set. On Wednesday a basic manicure is what you get. After about the third coat of clear polish, I asked if I was getting actual nails and that's when I was told I was only getting what I got. I wish this was clear from the beginning because I definitely came in and announced myself as new and I know they knew I wasn't a regular. Once it was clear that I wasn't getting a full set, I just went on with the appt bc at this point all is left is polish. The lady couldn't do a full set bc she had other clients. This took almost an hour & there wasn't any other ppl there waiting for nails while I was there or when I left. She did try to reschedule me for a full set the next day or after. But it was a reason why i needed to be there on that particular Wednesday. Minus my nails, the service was ok, I didn't find the atmosphere to be relaxing. It doesn't give me spa vibes or relaxation. The place could use a facelift. Next time I will be very clear on what I want, my nails are ok I think they'd look cleaner if it was a full set. These were 15 dollars, so you get what you pay for. I may go back, but for now. That'll do it! Lastly. All pics are from same day of service.

This is my current nail salon. I absolutely love the staff. This is a natural nail salon so that…read moredefinitely works best for me. They ensure that you get the best service. Very detail oriented during service. Very lively conversations. Ample nail color selection. Booking very simple via schedulicity app. Pre booking is recommended as their schedules fill fast.

This was my first time here, my nail tech was lovely. I asked for a small change in the nail shape…read moreand he was kind about it (some are not, they make you feel guilty because you do t like what they've done). I'm a stickler for cleanliness, I was a bit put off my the lack of disposable nail files. The ones used on me were clearly used several times before me. I also disliked how much dust (nail dust) that was layered on the work stations. The stations are lovely with black and white stone so this is clearly visible and you can feel it while the polish is being applied. There is built in fans on the work stations which I assume help with dust, unfortunately they seem to be pretty clogged (you can see the white dust) so not sure how effective this is. Overall great people and great experience, just a few small clean up items which would give clients a feeling that the space is cared for.

The salon is very nice, however for over $100, this set was poorly done and attention to detail is…read morenot there. It's been less than 24 hours and they are already lifting and the edges are very rough and uneven. They also up-charged for a service without explaining that it would be extra.

Very happy! She did both my hair and makeup for a vow renewal, as well as my daughter's hair, and…read morewe were thrilled with the results. She made us look and feel absolutely beautiful--guests kept commenting on how lovely we looked throughout the event. What made the experience even better was her professionalism. She came directly to my hotel room, which was so convenient and took away any added stress on such an important day. Her calm and friendly demeanor instantly put us at ease, and it was clear she truly cared about making us happy with the final look. If you're looking for someone who is talented, professional, and wonderful to work with - here you go!

Lauren is the best! I used her for years in Las Vegas for every photo shoot, gala season, and big…read moreevent. I even used her to help teach my teenager how to put on appropriate make up, and she did an amazing instructional video for her entire competitive cheer team for their stage make up. I was heartbroken when we lost her to the great state of Tennessee. If you have a chance to book her, you won't be sorry. Please tell her that all of her clients in Las vegas miss her terribly!

I'm such a fan. Brenda gave me the most amazing facial and I love the skincare line she uses! She…read morewas so attentive to my specific skincare needs and helped me find a skin care regimen and recommended products based on what works best for me. I love how she is so considerate of my skin care needs and not just selling products! Brenda is incredible :)

Once again, my experience was fabulous!! Everyone at this establishment is first class! From the…read morereception to the technicians, I have always received great service! I have always enjoyed my experience! Relaxing, friendly, and beautiful!

Great atmosphere and service! This was my second time going and the ladies are always friendly!…read moreWill be back again!

This is by far the BEST place to come get your nails done!!!! The atmosphere is so laid back,…read morecomfortable, and makes you feel like you're at home hanging out with your girls! The best decision I ever made was choosing this place as my nail home my nail tech, and also friend is LIlly! She is great, and all of the designs she drew my hand!!! She's a great friend! Hana is great as well! Ya'll go to this place!

Don't get me wrong, Rose is a sweetie. I had nails done for years elsewhere. Kim's was referred…read moreto me so I went. Rose took off all the old nails and we started fresh. I went back one more time and my pointer finger got infected causing a lot of pain. I ended up coming back and having my nails taken off. Went to my dr and I had a staph infection. They put me on an antibiotic that cleared up the staph. It then went into a fungus. Today I had to have the nail taken off. I wouldn't recommend anybody take a risk for a chance of infection. It's been a rough road. They do create your own box for your own files but they use the same electric file on everyone, I spent prob $100 including the 15 to have them removed then all the Dr visits. Don't go.

I'm probably Ms. Amy's oldest customer I've been with her for over 25 years as a client. Always…read moreprofessional, personable and timely. I've moved away and went to other nail salons and her work is unmatched. The attention to detail is impeccable, her work is how you rate others. It's great to have a "Boutique" nail salon that you can walk in and get serviced because of the appointment process, this is especially great for the working professional. I'd highly recommend; once you've been you won't leave unless you just want poor service somewhere else. So please give her a call, you'll be glad you did!!!

Amy is the best nail tech hands down! She is thorough, knowledgeable, CLEAN, TIMELY, and has all…read morethe latest colors from OPI and other shellac products. I was so pleased with my service from the first visit and have been going for more than a year! Also, her mani/pedi is impeccable. They last and last and last! Can't say enough great things about her service... and did I mention she is sweeter than a Georgia peach?? Make an appointment today! You won't be disappointed! I mean just look at my nails! ‍