I have been a patient here for years, since my children were born, and the care used to be…read moreoutstanding. Unfortunately, since Dr. Hill took over and many of the longtime doctors left, the quality of care has noticeably declined. My experiences with the staff and providers have often felt dismissive and uncaring. Rather than feeling listened to and supported, I have frequently felt brushed off and judged. At times, I have overheard conversations and witnessed interactions that made me uncomfortable and gave me the impression that patients' personal situations were being discussed in an unprofessional manner. I have also been frustrated by unexpected charges and bills that were not clearly explained beforehand. Better communication regarding costs and billing would go a long way toward building trust with patients. I have been dealing with an ongoing health issue that has caused significant anxiety, and when I sought help, Dr. Hill made me feel as though I was wrong for coming in and expressing my concerns. Instead of feeling supported, I left feeling discouraged and unheard. What was once a welcoming and compassionate practice no longer feels that way. Patients deserve to feel heard, respected, and cared for, especially when dealing with ongoing health concerns. I am very disappointed with the direction this office has taken and can no longer recommend this practice based on my recent experiences.

My husband and I have been going here for over 30 years. We have always felt well taken care of by…read morethe physicians, nurses, and staff.

If there were six stars, I would give them all to Dr. Charles without hesitation. My first…read moreappointment was the best appointment I've ever had at a Dr.'s office; Dr. Charles has a way of making you feel like her old friend and I felt completely at ease. I had a long list of health questions and possible ailments and she patiently listened to me and took the time to thoughtfully discuss everything I brought up. At one point she even pulled out a physician's encyclopedia-type book and showed me illustrations about a skin condition I've been struggling with. I left feeling empowered and had a newfound respect for medical professionals. After a trip to Belize, I went to urgent care twice and was ultimately hospitalized for a little bug bite on my back. I had half a dozen doctors look at the bite, and every one of them had a different prognosis. When I finally went to Dr. Charles to follow up after the hospital visit, she took one look at my bug bite and immediately knew what the culprit was. I was furious at the other docs that didn't listen when I told them I'd gone to Belize and had numerous mosquito bites. One of them even suggested it was an ingrown hair (highly unlikely and borderline insulting). I was so impressed that Dr. Charles immediately knew I had a botfly and a week later I was healthy, bug-free, and once again awestruck by her knowledge. Last but not least, Dr. Charles always remembers me as if we're good friends, recalling details of my personal life and asking me how I've been since we last met. It's always unnerving to go to the doctor's office... unless Dr. Charles is your doctor.

I don't like doctors. I never have. The last time I was sick I refused to go to the doctor... of…read morecourse turns out that I really should have gone to the doctor because my appendix ruptured... but I digress, that story is for another day. Dr. Charles. Is. Awesome. She is patient, friendly, knowledgable, accomodating, and every other positive word I can think of to describe her. I have never met a doctor like her. Looking for a good doctor, then look no further.

The way my girlfriend was spoken to during this appointment was extremely uncomfortable and…read moreunprofessional. We came in to discuss documentation related to jury duty and her anxiety. Instead, the doctor repeatedly commented on how small she was, told her she needed to eat better , and made comments about not wanting her to "shrink." Regardless of whether the doctor was willing to provide the documentation we requested, we expected to be treated respectfully and have our concerns addressed without making her feel uncomfortable or judged about her body.

Their referral department externalizes their costs on to the patient by not confirming that their…read morereferral has been received, which results in them lying to patients that the referral has been sent. It has repeatedly been my problem to have to call them back and wait on hold at least 15 minutes--or hear a recording that they are closed during business hours--to try in vain to tell them they did not actually in fact send the referral, and having to wait several more days to find out that they did not send the referral again. This is an UNETHICAL DENIAL OF NECESSARY MEDICAL CARE. My condition has gotten worse while repeatedly waiting and I am now considering going to an emergency room. Someone should get a complaint against their license.

I've had a totally different experience here--I'm absolutely gobsmacked by the other reviews! I…read moreswitched from another practice because I felt like a number there--my g.p. had the bedside manner of aluminum siding. She kept entering data in her little computer, and never once made eye contact with me. I'm over 55, and we "senior citizens" need to be coddled a bit, I guess--we expect to have our physician's undivided attention. That's just the way it is. Dr. Leistikow knows how to balance western medicine with a holistic approach. He isn't just a pill-pusher like so many other doctors; however, if meds are needed, he will prescribe them. Another bonus: he does hypnotherapy. This was a tremendous help to me--I can't even begin to tell you exactly how much it helped me. Without going into detail, suffice it to say I am a much happier person than I was at this time last year, and one-hundred percent more healthy--both physically and mentally. I have found Dr. Leistikow's staff to be very friendly, especially his nurse/assistant Martha. I have never, ever had to wait very long either in the waiting room or in the exam room. I usually have afternoon appointments. I've also had no trouble getting a "real person" on the phone in a timely fashion. If I have lab work done, someone follows up with a telephone call (usually Martha) to let me know the results. I've actually been to a practice where this wasn't done and it could have spelled trouble for me during one of my pregnancies. Being an old building the air conditioning does have issues, which is one of the reasons I only gave the practice three stars. Something must be done about that. The waiting room has been clean when I've been there. Yes, the decor is kind of tired. Believe me, I've been around: I've been in doctors offices from California to Maryland to here. I've experienced the good, the bad and the ugly, both for myself and my sons. In conclusion, it is true that this facility isn't fancy. But, all things being equal, what is more important: a competent caring doctor who treats patients with honesty and respect and works WITH them to solve health issues, or a brand-new, fancy-schmancy office?

Dr. Holstrom was great. The front office staff was welcoming and helpful in assisting with my…read morefollow up phone calls. My greatest experience was with M.A. Jennifer A. who spent her Saturday off in the office clearing up a prior authorization issue so that I could get my much needed medication. Her follow up, persistence and attention to detail proves just how much she cares about her patients. I am beyond grateful!

Dr Rachjaibun and his assistant are amazing! The Dr listens, is compassionate, and is very down to…read moreearth. Hands down, best Dr ever!

Best Dr. ever! I have been going to Dr Deric for years and would follow him anywhere…read more He has cared for me and my family and is genuinely interested in your well being. Highly recommend this practice!

Rachael Hearst is a wonderful medical assistant! I've had great experiences with her administering…read moremy vaccines. She is gentle, efficient, and gives some of the quickest and most painless shots I've ever had. She truly makes patients feel comfortable and cared for. You can tell she genuinely cares about the people she treats.

I had my first appointment with Dr. Barton and was very impressed with her. The only thing I…read morewasn't thrilled about is that they do not have a lab person working at this facility so you have go elsewhere for any bloodwork, etc.

I highly recommend Tara Clemmens and Dr. Arnsberger at this location. Both providers take the time…read moreto listen to me and to make sure I feel good about my care moving forward; they truly have the health and comfort of their patients in mind. Scheduling appointments over the phone is easy, as there are frequently openings daily and I can be seen for urgent things quite quickly if needed. Providers are usually very timely for appointments, and I find that I am always taken back into an exam room on time when I come for an appointment.

If you signed an "agreement" to allow the practice to bill Medicare monthly for them to be your…read moreprimary care, the agreement is forever, whether or not you change insurance companies and providers. They will bill your new insurance company even if you did not give them your new insurance information.

I went to one appointment last year for a well visit for my tween daughter and me, and I have had a…read morecomplete nightmare with them. They keep sending me bills even though i paid in full and have a silly portal i can never get into and no way to email. I also think they should have upfront on the portal its nurse practitioners and not doctors. I found the experience really poor overall and although all the people seemed nice the admin side of it has taken a lot of time that i dont have as a single working mom. I do not recommend.

Not attentive towards the needs of my 3 disabilities.played blackmail to my prescription refills. I…read moretold them my work situation that i might have to cancel appointments as i can not miss work and they know this but it's zero reason to not give me my medicine as i stated this will be looked at further and if they would of just held on just one week i could of made an appointment but no instead u send and deny my refills please do not come here it's not taking care of the patient needs it's to put money in your pocket all you cared about. thx

Dr Amy Hanson was wonderful. However, my experience with one particular member of the staff has…read morebeen AWFUL. I don't understand how someone who works in Healthcare can be so utterly rude, condescending, and disrespectful to someone needing medical care!! Every time I talk to Aaliyah, she is snappy and short with no regard for anyone but herself. I understand that she is trying to do her job... However, she could do it with a little bit more kindness and poise. In one of our conversations, I used a curse word while explaining what terrible pain my foot was in, and she interrupted me to yell at me, saying, "That language would not be tolerated. And if I was going to continue to use it, I could find somewhere else to go." She had to leave me 2 messages in the last week, and when I was able to return the call, she made sure that I was aware that she left me 2 messages acting like I was a huge inconvenience for her. To Dr. Hansen, and Dr George, I appreciate your kindness and you both have been great. I would ask you to take into consideration, the attitude and affect of the people that work for you.

Do not go here. They literally almost killed me. I had pneumonia and they misdaignosed it and sent…read moreme home. 3 days later in the hospital fighting for my life. I aske dthem why and they said you can leave our practice if you want we dont care.

Super knowledgeable, quick access to appointments (same day!) . Everyone is great - Dr. Tamblyn,…read moreEmily, Gemma and rest of staff are always very friendly. Love the option to have blood draws in their office!