We just purchased our second car from Coastal in Cohasset in the last two years. Lance was…read moreextremely easy and accommodating to work with, Ron in finance was fantastic as well and the pricing was very very reasonable. I highly recommend reaching out to Lance and Coastal for your next purchase.

So appreciative of Coastal Auto Center! They helped me trade in my car and found me a great deal on…read morea beautiful used vehicle. Lance was kind, professional, and attentive and able to help me find exactly what I needed. Sean handled my financing and got everything taken care of efficiently. I got a great deal for a (like new) used car and couldn't be happier. Overall a very easy and positive experience. Thank you!

Great Shop, I'm a regular customer and bring many vehicles to them for maintenance and repairs and…read morethey are always professional and never an issue with their work or pricing. The guys that work there make you feel comfortable when you are there. I Highly recommend

Fast and courteous service. Easy to do business with…read more I've been there on multiple occasions and continue to be happy with the service. They keep to their appointment times.

Customer service is great here. No pressure sales. Test drive was easy, the salesperson does ride…read morewith you they have a pretty nice route to take. Dealership is clean, cars all presentable and they are on time for your appt with the test drive car ready out front. They'll crunch numbers, find you available discounts. Price negotiations don't go as far as pre covid, but they'll break down everything for you. Had a good experience here so if Mini was in the cards I'd feel good about giving my business to them.

I had a great experience at South Shore MINI! I was ready to…read morefinally get a new car but of course, first gotta test drive different vehicles to see which one would suit me best & weigh the options. I've always wanted a MINI, just for the simple fact that I think they're absolutely ADORABLE! I decided to make an appointment to test drive the 2025 Countryman. It's gorgeous in person & it's completely remodeled from the previous years. Updated touch screen, panoramic moon roof, heads up display, wireless charging, heated front seats, parking assist, heated steering, & remote start all included in the base model! I test drove the melting silver III metallic with Vescin Vintage Brown interior (favored style) & the iconic package. With the new remodeling, the car is much bigger now and comparable to the BMW X1. More overhead space & back seat can comfortable fit passengers. My favorite part about this car during the test drive was the GO KART MODE! It's basically their sport mode & man did it feel nice! Also, if you're a current/former BMW owner, ask about loyalty credits! Up to $1000 loyalty credit can be used towards a MINI or BMW. If car is totaled, I believe as long as it has been less than a year, you can still get loyalty credit. Although I did not end up getting the Countryman, our salesman was very nice & not pushy at all, which I was very appreciative of!

The Jude is the best salesperson at this dealership. He is very polite, professional, and provided…read moredetailed information with quick responses. I highly recommend Jude. (Best regards Payam)

Awesome dealership! Mike the sales specialist is excellent and able to answer all of our questions…read more Highly recommend this location.

We bought a truck from them. Mike was very professional, helpful and honest to deal with. We got a…read moregreat deal! Are very happy with what we got and the service is amazing! plus you should stop in just to see the show room it has a lot of cool old things there. We would buy another truck there any day.

I got out of here as fast as I could looking at truck pull a small trailer back to Florida…read more.. They didn't know I was a mechanic there salesperson tried to tell me the truck was perfect... Had a head gasket that was starting to leak as well as some front end issues... He didn't know I used to be a mechanic... So glad I did not buy the truck can you imagine breaking down on the way from New Hampshire to Florida in the middle of New York City or maybe in the middle of the South and the heat? This is why I do not shop at used car dealers ever this will be the last time as well there's no difference between them and a pawn shop except the pawn shop might be more honest... It's funny because my dad always said be anything in life but don't sell used cars... .

I expected the usual dog and pony show but was immediately quoted a really great deal on a Rogue…read more2026 lease that no one else could beat. The attitudes and respect were professional from everyone and we are so relieved. My husband and I would like to recommend Lance insales(with special prayers for Mike who patiently walked us old people through the various tech set ups inside the Rogue platinum)! Thank you also to the management home team including Johny and Dave, who made our contract and sign off easy.When do you ever hear stuff like this about a dealership? All these people ROCK!

Purchased a used Altima from Tommy recently. I have neen buying Honda Acccords for a dozen years,…read morebut they have become too pricey. Service was also way to expensive, as well. After a month I had an issue with the gas cover on the vehicle. Estimated cost of repair was also high. David and Steve met with me and we discussed options, and they decided to repair this 'in house'. The repair was perfect, even better than original. My former dealer would have charged me a small fortune ! Thank You Dave and Steve !!!!

Olajide and Henry made my 1st Volvo purchase experience very smoothly. There's was no pressure on…read morebuying, very patient, and friendly. They made not only one person but two! We closed a deal with an agreed price and a toy dog!

Overall a pretty disappointing experience and I'm not a novice at dealing with repair shops both…read morelocal and dealerships. Bottom line is if you have an older car definitely do not bring it here for repairs. For details read on- Brought a 2001 in with a long list of Minor repairs. The intake went smoothly and friendly. Received a report on the repairs via text which was quite detailed. Got to follow up call from one of the service managers. It was pretty clear to me he hadn't familiarized himself with either the report or the details of what was broken on my car. Also just a personal pet peeve, people who give you general information when you ask them specific questions and give you answers to questions that you haven't yet asked. I got the distinct impression that the gentleman who was helping me was either new or didn't really know what was going on. Decided on one repair due to the fact getting parts would be difficult. Waited two days for the part it did not fix the problem. Was charged $300 and told that they'd given me a break on the hours since it took longer than expected. Was told the dashboard needed to come out for further troubleshooting but they didn't want to do it because the car was old. Picked up the car and it was obvious to me it was done in a hasty manner to "get it out of the shop". Simple thing like daylight running light was burnt out and not repaired even though we discussed that. The manager asked if I'd like them to "throw one in" on my way out the door, but at that point I had had it. After leaving I discovered the radio had not been reinstalled properly so only works intermittently now. Parts removed from trunk for troubleshooting were not replaced in their original location. Called the general manager Boulos and quite frankly my assessment is he was more interested in interjecting and defending what they did then actually either listening to or arriving at some kind of an agreement. Got a lot of condescending platitudes and "We'll take that under advisements", "We appreciate your business", versus what I believe was the realistic conclusion of; we don't care about your old car, you didn't spend enough money here for us to worry about this, pay your $300 and go away, i.e the fast talking salesman routine. Super annoying. I'm sure they don't care, but I won't be back.

The worst service department ever. They don't answer the phone or if they do they hang up on you or…read morethey say they'll call you back and never do. Scheduled a service appointment and it sat for two days before anyone ever looked at it. Never called to say it was ready. Not a nice person in the service department. Will never purchase another vehicle from them again.

On Friday July 2nd, I brought my 2016 mustang convertible in for service. I stated that the GPS was…read moreacting up and the phone keeps disconnecting. They told me it was probably a software glitch and needed an update. I scheduled appointment forll Tuesday July 7th. Brought the car in for the scheduled appointment at 8 am. At 10 Am they told me I needed an "APIM" module at a cost of $1474.18 + tax and they would have to order the part. I told them I would think about it and they charged me $250. for the diagnostics. When I picked up my car, The GPS was not working, The phone was not working, the radio was not working, the climate control was not working, in fact the entire screen was blank. They charged me $250 dollars and gave me back a car that was in worse condition than when I brought it in. If I had known they would be breaking my car, I never ever would have let them touch it.

Reading some of the older reviews about service, I question what universe they were in? I know…read moresometimes competitors have their employees write bad reviews, so that may be as well. Last week (May 2026) I had the complete opposite service experience ...and get this ! I did not even buy my 2022 Audi Q3 from THEM! (I bought it from a used car dealership = Bourne Auto). I had warranty (recall) work that only a dealer could perform and also had to get the "key owner" setting switched from the prior owner so I could access Audi's MMI system (Something Bourne Auto forgot to do!). 1) Eric (Norwell service team) got me a next day appointment, offered a loaner car, sent the estimate by email and text and completed the work the next day - plus a free car wash! The day after i got the car back , I received both a text and an email from Eric asking if everything was to my satisfaction (what other dealer does that?) 2) Kyle White (Audi Brand Specialist) must have "drawn the short straw" to help me with my "Key Owner" conversation because it was not easy! Bourne failed to clear the prior owners info from the database, but Kyle was undeterred . After converting my Key Owner status and deleting all evidence of the prior owner, (which took partnering with his technician counterpart) Kyle spent another 30 minutes of his own time showing me all the car options / functions (something Bourne never provided! ) DId I mentioned that I did not buy my Audi from them? No surprise really - Kyle's business card indicated he has achieved "Audi Magna Society" level status (something he never once mentioned !) which (in researching ) is only awarded to top performers in customer satisfaction and representation of the Audi brand. In sum, I am happy to report I received the "BEST of the Best" in service from Audi Norwell! I have zero motivation to pitch for this dealer either. They earned my loyalty ..without asking for anything in return . For that reason, I will certainly buy my next car from Audi Norwell without hesitation! If you are looking right now for an Audi , I highly recommend you start with Kyle White at Audi Norwell before any other dealer. Complete no brainer!

If there was an ability to give no stars I would have opted for that option. I went to the…read moredealership to test drive a car with my daughter and no one would help us. We were greeted as we walked in so they knew we were there but then crickets. No one came over to help us, ask questions, nothing. I pulled up to the dealership in a 3 year old Mercedes so it was not like I could not afford an Audi and they did not want to waste their time. What a complete waste of time.