Well, I don't know. This lounge held a large variety of options. I understand a bargaining price…read moreand a well built humidor is cherished but, this location should be considered a smoke shop. The designated area wasn't introduced to me as a first time customer. I bought my sticks and left. Nik seemed distant. This made the lounge seem deserted and stale. Now, he did seem welcoming and pleased to finalized my sale but, I didn't receive any conversation. "Have you heard what your president did today?" My local salesman would ask. "You catch the game last night? Have you tried the new blasé brand church hills?" Nothing! Nothing helped him seem demanding of appreciation. Just high, bye, come again. Together I purchased eight sticks for roughly $120. I'm in&out of lounge's all the time and this one won't be remembered.

I stood in line for 20 mins while the cashier figured out how to do his job for the first time…read moreapprently. Terrible. Never going back.

great selection of pipe tobacco a hidden gem. very friendly…read moreand helpful staff. grab a coffee while there.

Great selection of cigars. Went there 2 days in a row. Staff is hit or miss as far as friendliness…read more Don't mind paying a cutting fee but $20 is kind of steep. Overall, a pretty good experience.

I would say it's a lack of service, the phone isn't set up, nobody can be contacted, they need to…read moreupdate their pictures since Elgin laws have changed. The selection will be completely different. If your looking for a good place for value and product go to uncle Stu's in south Elgin.

Highly recommend this shop for all your headshop needs. Great selection, and if what you want isnt…read moreavailable it gets ordered in.

If your looking for the absolute "right" cigar for an occasion stop in and see Santiago at burning…read moreleaf cigar he is a savant in the cigar business. The amount of detail he will impart to you will absolutely help you make the correct choice for any occasion. The inventory is always expanding and includes some of the newest flavors in the game. Pipe smokers you have a home here too! Amazing selection of both pipes and Tobacco. I can longer partake but I always buy cigars for others from this store and in particular Santiago. So whether you're heading out for a round with your guys or you just want to sit in your backyard and enjoy a mild easy smoke burning leaf is the place! Try it out next time you're in Geneva. Great location with a great lineup of restaurants and bars to pass your time! And your wife/girlfriend have a selection of boutiques to keep them interested as well. I also know there is a robust clientele of women cigar enthusiasts who would love the burning leaf as well! Five stars!

Stellar! Love this place!!! Perfect shop from the cigars to the owner!!! He is so knowledgeable and…read moretruly a great guy!!! Highly recommended!!!!

Well stocked with my favorites not mention an overly superior selection…read more Clean, organized and just good quality people run this place. Always get a smile when I visit. Open 7 days a week, 2am just makes Town even better.

Amazing selection, outstanding hours open till 2 AM every day and the owner Scott is always cool &…read morehelpful. Now they have their own tee shirts, hats & hoodies

The customer service is great they knew wanted win I like to way they pay attention to the detailsread more

Great business. Since the first day I went to that shop the continually meet my needs and provide…read moregreat service. I always buy my cigars here. For a small shop they have an extensive inventory. When big name brands release new cigars they immediately have them in stock. When I bought my humidor I went there hoping they would have the humidor preservative water it requires, and of course they did! Picture is from my at home humidor, stocked with cigars all purchased from Conway Tobacco.

This is my local B&M (brick & mortar), so I've been numerous times. Upon entry I'm always greeted…read moreand asked if I need anything specific. The humidor is always stocked with something for anyone. Different sticks from a few bucks (budget/sale) to over $20 and everywhere in-between. Not just cigars, but stocked with other tobacco and supplies.

Great selection and personalized friendly service! I have been recommending this establishment for…read moreyears and all those I have sent, they have never been disappointed.

It's a really great atmosphere in the building, the staff are super friendly and always helpful,…read morethe prices are good for the products they offer, never had any issues with blunt sheets being stale or products being old 5/5

At first his prices were fair but recently he's been raising the prices on everything just because…read morehe's upgrading his store low key if you guys go to the smoke shop in carpentersville by dollar general everything is so much cheaper bongs,battery,bowls.

I needed a gift for a friend and decided to stop here. I…read moredon't smoke but they have some really cool bongs here lol Anyways they were very helpful and since I have no idea on this stuff, they were nice about it.

If i could give this place 0 stars, i would. Not only was the cashier, Lexi, RUDE beyond belief,…read morebut she was not wearing her mask in the middle of a pandemic. She rudely explained that any issues we had "sucked but it wasnt her problem." Even if these issues we addressed to her "werent her problem," she didnt have to be completely rude and dismissive. She could've politely explained the policy, but instead chose to rudely tell us "that sucks but it isnt my problem" multiple times. I bought a product, and within 24 hours of having it and WITHOUT EVEN GETTING TO USE IT, realized it was damaged and defective. Even if there is a no return policy, i wasnt expecting my money back!!!! Just a new bong that WASNT DEFECTIVE AND LEAKING EVERYwhere.

We brought two music boxes in to be repaired to the St. Charles store in April 2021. We called from…read moretime to time to get an update. We were always told that he was still looking for a part to repair them. Eventually the St. Charles store closed, yet we were never notified. We were told that everything was moved to the Elgin store. Now when we call, we are told that he has not yet found the music boxes, because of the move. This is now September 2026, and he has still not found our music boxes. This is ridiculous! We just want our music boxes back at this point, but we are at the mercy of this incompetent business. We would not recommend bringing anything of value or anything you cherish to American Black Forrest Clocks.

I had boxed up my clock 20 years ago. Now when I took it out of the box a chain fell out and it…read moreneeded an oiling and some tender care, after taking it to American black forest for repairs, my clock is hanging and beautiful like when I bought it. Thank you.