When my daughter was three months old she was hospitalized with RSV and secondary bronchiolitis…read more Her long recovery hindered her in doing activities such as tummy time which would have naturally shaped her head, resulting in a wider and flatter head shape. The pediatrician recommended pacific medical. From start to finish, we had a very positive experience. We worked primarily with Jo; she is the kindest, most caring, most patient professional to work with. She explained things, was comforting, welcoming and made sure we were on the same page as we moved forward. She was always genuinely happy to see us and excited to see progress. We consider ourselves very lucky to have been in her care. Looking back, I wish I had not felt so anxious and worried about the process, yet, Jo respected my initial hesitations and waited for me to be ready. We went over all the information so many times and she was so supportive and gentle. I really miss our visits and wish she were someone we had to see more often! For parents who are scared, hesitant, nervous, think their baby will be absolutely miserable, this is for you - We display my daughter's helmet in her room and she is always reaching for it and wanting to put it back on her head - go figure! I'm convinced that she associates the helmet with comfort and all the positive experiences she had with Jo along the way. It is not as bad as you anticipate especially when you have this kind of support along the way. The fitting was smooth, and Jo ensured our baby was comfortable every step of the way. We also appreciated the regular check-ins and adjustments to make sure everything was progressing perfectly. Jo accommodated us with our tricky schedule and made everything so easy. Even when we visited family for a few weeks across the country, Jo was in touch, even did some research for us in case something needed adjusting and assured us that we could enjoy a vacation and still have the treatment consistent. Most importantly, we've seen wonderful results and couldn't be happier. We're so grateful for the care and support we received--highly recommend to any family considering cranial remodeling at Pacific Medical of Roseville!

I moved here a little over three years ago leaving behind my old prosthetist of over ten years, I…read morewas grateful to be referred here, my new prosthetists, Jo is very knowledgeable and kind, the transition was seamless. They have been very understanding of changes in appointments needs.

I was thinking of getting some help through them, but their prices are way out of my budget…read more The lady on the phone was very kind and understood.

They advertise that their feet arch support is fitted personally by each person. That is an…read moreabsolute lie. They go in the back of the store and they choose from three options and one of them should theoretically fit your arch. Then they charge you $800 for something that should not cost any more than $100, maximum. I went to my doctor, and he got me custom arch supports and Insurance covered it. But my doctor told me what I purchased from the Good Feet store should not cost any more than $100. They are a rip off! Don't fall for it, people!

Oh wow! What a difference these orthotics make in being able to walk comfortably. The experience,…read moreknowledge, and service from the staff here are wonderful. My technician, Lena White, was excellent in helping me to choose the right shoes and making sure they fit accordingly. So far so good. Will add more in a few weeks.

Excellent service. Very friendly people. Long time experience. Super quality work. Highly…read morerecommended.

I had an excellent experience with Mark Taylor, who fitted me in a Cam boot. Not only did he take…read morethe time to properly fit the boot and educate me, but he also helped me to properly fit the Cam boot given to me by the hospital on the opposite leg. He is clearly an expert at what he does, and a very caring clinician. He went above and beyond to assist in my full recovery.

Unprofessional, poor management, zero customer service!!!…read more I cleared my schedule, got my daughter out of school and showed up to the appointment 30 mins early to pick up and try on newly made orthotics. Only to find out they cancelled the appointment without telling me. Very unprofessional and poor communication! No accountability for canceling appointment! Lied about calling and leaving a voicemail! The custom inserts/orthotics will not arrive until April 17. Yet they kept me on the schedule and kept sending me text messages confirming no changes to the appointment the night prior. The lady behind the window was rude, unapologetic and didn't take accountability for wasted time and efforts. She insisted they called and left a message 2 days before the appointment. I verified they had the correct cell number, but my cell has zero missed call from Hanger Clinic and no voicemail. The lady in charge of appointment scheduling and Dan (supervisor) didn't apologize and pointed and blamed others....They both displayed a lack of respect, empathy and subpar management skills.

Saved My Life After 30 Months of a Hopeless Venous Stasis Ulcer…read more Dr. Cripe and the entire team had a huge impact on what seemed like a hopeless condition and truly saved my life. After 30 months stalled, my venous stasis ulcer is now healing at an astonishing rate. Their willingness to collaborate, fight the government claim adjuster denials, handle peer-to-peer reviews, and push through all the bureaucracy got the advanced treatments approved and made healing possible. Forever thankful for the care and attention.

Dr. Kentston Cripe, DPM is an excellent Doctor and his office staff is also excellent. I have only…read morebeen to him two times, but his questions and conversation show clearly that he sincerely cares about the whole person and not just his area of specialty. I strongly recommend him to anyone who wants a good medical provider. I would give him ten stars on the scale of five if I could.

Dr. Kim is one of the best Podiatrist I've ever been to, I was very pleased with the surgery he did…read morewith my hammertoe. Dr. Kim had to correct my surgery that I had from another doctor years ago and he did an amazing job. I recommend this doctor to anyone. He not only is a great surgeon, but he is also kind, and caring.

Dr. Kim is kind, knowledgeable, and thorough based on my first experience the recent appointment I…read morewent in for my second visit to discuss treating a toe that swollen and discolored since an injury 2 years ago. The appt was his first of the day, lasted less than 5 mins, and my issues definitely were not heard. I walked out with a plan to buy expensive inserts and a prescription that actually was never called in. 3 weeks and 2 msgs later, still not called in I don't have time for this pain. Going elsewhere

I can only try to express my gratitude of Dr Phams office. I…read morefound them a little over a year ago, after almost a decade of toe nail fungus. I tried other places and all they wanted to give me was topical & harsh pills with terrible side effects. At Dr. Phams I had a planned out treatment consisting of laser treatments (that were not painful) & medication as well as topical. Also medical pedicures. I followed these treatments to the T & within 6-8 months I saw such improvement. I now have normal toes & am so grateful for him & his office. Rachel is so meticulous with the pedicures too. I've also had my 2 big toes Ingrowns removed & that went well too. As far as scheduling I've not had an issue at all Maria and the front desk always accommodate where they can. I appreciate them! They stay busy & I recommend them to everyone!

I am extremely disappointed with this office and the way my billing and insurance matters were…read morehandled. My initial visit went well. We discussed my treatment needs, and I agreed to have foot x-rays taken in order to obtain custom orthotic inserts. Before proceeding, I specifically confirmed that both the x-rays and the night splint I received would be fully covered by my insurance. I was assured there would be no out-of-pocket cost for those items. I was later informed that the orthotic inserts were not covered by insurance, so I paid $500 out of pocket because I was in significant pain and seeking relief. When the inserts were ready, the office attempted to schedule a follow-up appointment for pickup. I explained that an appointment was unnecessary and that I would simply stop by to collect them, which is exactly what I did. Two months later, I received a bill for the x-rays and night splint -- the same services I had previously been told were fully covered. I was also billed for a "visit" related to picking up the inserts. That "visit" consisted of me walking into the office, paying my balance, and leaving with the inserts. I never saw a doctor or nurse, never left the waiting room, and the entire interaction lasted only a few minutes. I contacted the office to dispute the charges. While they agreed to waive the fee for the pickup "visit," they refused to remove the charges for the x-rays and splint despite the information I had originally been given. I also expressed concern that billing for a medical visit that never actually occurred could constitute fraudulent billing and stated that I intended to report the matter to the medical board. The representative I spoke with responded dismissively and told me to "go ahead." Afterward, I contacted my insurance provider directly. They confirmed that they would be recouping payment for the improperly billed visit and that I did not owe any balance for the x-rays or splint. They also informed me that the orthotic inserts likely would have been covered had the office properly submitted the claim. Furthermore, submitting claims to insurance is part of the provider's contractual obligation. Instead, I was required to pay $500 out of pocket for something that should have at least been processed through insurance and applied toward my deductible. Patients should be able to trust that a medical office is providing honest, transparent information regarding billing and insurance coverage. Unfortunately, that was not my experience here. I believe patients deserve to be aware of these practices before seeking care from this office.

They were super nice to my grandma. Nice staff definitely helped her with her pain and what she…read moreneeded.

After spending about 3 minutes with Dr. Wilkes at my initial consultation I was told that I needed…read morea joint replacement in my right foot. I was trusting and agreed to the surgery. Two days before the surgery I received a message that a script for pain meds and antibiotics had been submitted to a pharmacy that I had never used in the past. And I had never used this pharmacy because they didn't accept my insurance. I contacted the office multiple times and was told the mistake would be corrected. Since the script had not been properly submitted by the day of the surgery I mentioned it again, both to the OR prep nurse and Dr Wilkes. I was assured the meds would be available post op. But they were not. Since the surgery was on a Friday (don't ever have surgery on a Friday) I was forced to go the weekend without meds. On Monday I contacted the office 3 times and was told the messages would be relayed to Dr. Wilkes. But Monday evening the pain had become so bad that I required a trip to Sutter Roseville ER. (See attached pic) The ER provider submitted the script for pain meds and antibiotics immediately. After a couple of months post op and still experiencing intense pain in my right foot I question Dr. Wilkes as to the surgical procedure that he had performed. He assured me the "joint replacement" had been successful and that it would take a few more months before I would have any relief. After seeing Dr Wilkes multiple times and getting the same explanation re. the surgery I decided to see a different podiatrist. Upon the first visit this new podiatrist scheduled an MRI of my right foot. Long story short, the MRI did not show that the joint had been replaced. The doctor mentioned that she was unable to determine what had been done during the surgery by Dr. Wilkes. She also mentioned that the joint was "destroyed" and that a second surgery would be required to fuse what was left of the joint in question. There are other negatives associated with my treatment from Dr. Wilkes but I'll skip over those to keep this review as brief as possible. If you're considering surgery with Dr. Craig Wilkes I would definitely advise to seek a second opinion.

Dr. Shoemaker's office does not respond to voicemails nor emails (listed email on voice message…read morerespond is blocked). Excessive pre-payments and unresponsive for reimbursement. I am now reading reviews on yelp and google of other people's experience and seeing that excessive overbilling is common with this office. Visited Apr 16th for broken toe, they charged $500 (receipt) and said they would bill insurance then reimburse. Received a bill for another $114 which claims I have not paid $0 for services rendered after my insurance was applied. When you call the office, forwards to voicemail during business hours and to email pace5@surewest.com, if you send them email, it is blocked by google. I was told after they collect $500 as a prepayment they would process my insurance claim within the next two business days and reimburse me. It is now June and I am receiving a bill for services that I nearly paid 5x over out of pocket and they are unresponsive. Dr. Shoemaker also recommended surgery within 2 days of my visit at the outpatient center in roseville, but the surgery was cancelled due to the fact his office would not disclose the surgeon or pathology fees, requiring that I would cover the surgery in full. Even though my insurance provider is in network and they put in the claim for the appointment I did attend over a month a half later, after collecting cash payment from me 5x the anticipated cost. He told me he is selling the practice, understandably his staff may be busier than usual, but it is unethical to collect excessive payments and become unresponsive when reimbursement is due.

Great doctor, kind and knowledgeable staff!…read more We Ordered orthotics and bought a pair of quality shoes! Our feet are VERY important! If we maintain our feet health including our toe nails, exercise and pay attention to our balance and how we walk we will be happy And safe longer! Dr. Shoemaker is guiding us in our quest for healthy feet!