1. Synergy Prosthetics

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Roseville, CA

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Synergy Prosthetics

3.5 (4 reviews)

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7 years ago

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Hanger Clinic - Mark Taylor, CPed, CFO Clinician & Certified Fitter

Hanger Clinic

3.7(6 reviews)
2.6 mi

I had an excellent experience with Mark Taylor, who fitted me in a Cam boot. Not only did he take…read morethe time to properly fit the boot and educate me, but he also helped me to properly fit the Cam boot given to me by the hospital on the opposite leg. He is clearly an expert at what he does, and a very caring clinician. He went above and beyond to assist in my full recovery.

Unprofessional, poor management, zero customer service!!!…read more I cleared my schedule, got my daughter out of school and showed up to the appointment 30 mins early to pick up and try on newly made orthotics. Only to find out they cancelled the appointment without telling me. Very unprofessional and poor communication! No accountability for canceling appointment! Lied about calling and leaving a voicemail! The custom inserts/orthotics will not arrive until April 17. Yet they kept me on the schedule and kept sending me text messages confirming no changes to the appointment the night prior. The lady behind the window was rude, unapologetic and didn't take accountability for wasted time and efforts. She insisted they called and left a message 2 days before the appointment. I verified they had the correct cell number, but my cell has zero missed call from Hanger Clinic and no voicemail. The lady in charge of appointment scheduling and Dan (supervisor) didn't apologize and pointed and blamed others....They both displayed a lack of respect, empathy and subpar management skills.

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Hanger Clinic - What's the point of text messaging...they cancelled without informing me.

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What's the point of text messaging...they cancelled without informing me.

DSW Designer Shoe Warehouse - Women's Nike Quest 6 $79.96 as of 9/22/24

DSW Designer Shoe Warehouse

2.7(92 reviews)
2.4 mi
•$$

This positive review is just for the assistance that the staff member, Ryan provided me today. He…read morewas very kind and did his best to help with my return. He ended up getting it all completed perfectly and was able to get the same discount I had for the new pair I ordered. I will say, everything from my last review still rings true. Management here is super rude and they talk down to their employees and customers. If they could be more personable and kind like Ryan, I think customers would be more pleased with their shopping experience.

Extremely disappointing experience -- I will never shop at DSW again…read more I am extremely upset and disappointed with my experience at this DSW location. I purchased my son a pair of shoes for back-to-school just three weeks ago, and within less than two weeks of normal wear, the shoes were completely shredded and falling apart. These were clearly defective shoes, not simply shoes that had been worn out over a long period of time. My husband and I went into the store right when they opened to see if we could exchange them for a different pair or receive a refund. We had the original box and proof of purchase with us. When we got to the counter, the older brunette employee looked at the shoes, gave me a dirty look, tossed them back into the box, and said, "We don't take worn shoes back." I understand that stores have policies regarding worn merchandise. However, my issue was that these shoes were purchased only three weeks ago and had fallen apart in less than two weeks because they were defective. I explained that to her and asked to speak with a manager. The manager was standing right there and was already being extremely rude on the phone with another customer. The cashier even said, "My manager is right here, and she is a very big stickler for the policy." At that point, I said I would wait to speak with her because I understood that determining whether a shoe is defective was up to management's discretion. Unfortunately, the manager didn't even properly examine the shoes. She immediately told me, "You don't have a receipt, and it's been worn. I'm not doing anything." I explained that I had proof of purchase and that the shoes were defective. She cut me off and repeated, "No, it's been worn. I won't do anything," while rolling her eyes. The entire interaction was rude, dismissive, and completely unacceptable. I wasn't asking for something unreasonable--I was asking for help with a pair of shoes that had literally fallen apart after less than two weeks. What is especially frustrating is that we came in first thing in the morning, had the original box, had proof of purchase, and were simply trying to resolve an obvious quality issue. Instead of even looking at the shoes or trying to help, we were treated like we were trying to return something we had intentionally ruined. I will not be shopping at DSW again, and I would caution others to think twice before purchasing shoes here, especially for children who wear their shoes every day. If something goes wrong with your purchase, don't expect much help from this location.

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DSW Designer Shoe Warehouse - Uggs

Uggs

DSW Designer Shoe Warehouse - Nikes shoes purchased 8/29/24 @ 5:15 ish

Nikes shoes purchased 8/29/24 @ 5:15 ish

DSW Designer Shoe Warehouse - Donate shoes to #Soles4Souls and write your name on a heart.

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Donate shoes to #Soles4Souls and write your name on a heart.

Joint Performance Initiative - Cryo-Therapy - Forced Air Cryo Treatments.  No additional charges as all services covered under insurance.

Joint Performance Initiative

4.6(11 reviews)
2.6 mi

Love love love this place. Their focus on my health is top notch! They focus on joints which is…read moredemonstrated every appointment. My double knee replacement started out a little wonky but JPI got me rolling! AJ rocks on getting us organized and Shawn, Brit, Kervin and Johnson all make me stronger!

The front desk staff was extremely rude, dismissive, and unhelpful during both scheduling and…read morecheck-in. The way we were treated was completely unacceptable, particularly in a healthcare setting where patients and their families should be met with professionalism, patience, and compassion. The most disturbing moment was when we explained that the patient needed to schedule an appointment, and the front desk responded, "That's your problem." This was disrespectful, dismissive, and completely inappropriate. Patients should never be made to feel like a burden simply because they need assistance accessing care. I am asking management to take this incident seriously and address the staff member's conduct directly. Appropriate customer-service training and accountability are clearly needed to prevent other patients from being treated this way. Healthcare can already be stressful enough without having to deal with hostility and indifference at the front desk. I expect management to take meaningful action to ensure patients and their families are treated with the respect and dignity they deserve.

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Joint Performance Initiative - Recover from sessions with latest support via Normatec, ThermEx, GameReady technologies.

Recover from sessions with latest support via Normatec, ThermEx, GameReady technologies.

Joint Performance Initiative - Antigravity Treadmill (1of only 3 in region) is a great tool to use to return to running after injury or surgery.

Antigravity Treadmill (1of only 3 in region) is a great tool to use to return to running after injury or surgery.

Joint Performance Initiative

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Synergy Prosthetics - prosthetics - Updated October 2026

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