My fiancé and I were looking for a custom tux for our wedding. We heard of Greg at Elevated Citizen through our wedding planner. He met us at a coffee shop to show us the options. It was odd getting measured in a coffee shop but we didn't have anything to compare it to as it was our first time buying a custom tux.
We selected the material and liner. Once the tux came in, the fit was way more tight than we imagined but that wasn't the main problem we had. Greg took the creative liberty to add several details to the tux that we never discussed! Just to name a few: changing the lining in the sleeves to TIGERS, adding a stripe in the pants even though we said no stripe, adding the brides name to the crotch of the pants, adding ticket pockets.
We were completely appalled and shared this feedback with our wedding planner. She talked to Greg, who yelled at her and said he didn't understand how we didn't find humor in him surprising us with the brides name in the crotch. He was offended and said he's the best at what he does (spoiler: he's not). Greg never offered to fix any of the surprise additions aside from the ticket pocket. We ended up getting a refund and going with another custom tux designer who was very professional, took the time to walk us through every step of customizing a tux and had higher quality threads.
He put us in a real time crunch as this happened 2 months before our wedding. If you want fair customer service and the freedom to design all details, do not recommend. read more