I was totally blown away from the entry to my time spent with the technician, higentslist to the…read moreDr. I honesty haven't seen such care to provide a beautiful and welcoming office since Dallas,TX and Charleston SC. Everyone was genuinely concerned about MY CARE and spoke to me in a caring manner. Even though I will have to visit a specialist for my next step, it was carefully explained about the next steps. Ashley the technician even cleaned my flapper without my asking. I've told all my contacts about them.

I went to see this dentist and their office equipment is old and dingy. This was the worst cleaning…read moreI've ever gotten. They polished my teeth before they were cleaned and the hygienist did a horrible job. After the visit they told me I have EIGHT cavities. They were going to charge me over 2k!! I have not had a cavity in 10 years. After complaining about my cleaning I chose to go have my work done elsewhere. It was a HUGE PAIN to have them send my X-rays to another dentist. When I went to go get my work done, the new dentist informed me that I only had one small cavity and they didn't know why they were trying to drill 7 additional holes in my teeth when there were no other cavities!! They were completely trying to rip me off! Crooks! I am filing a complaint with the better business bureau.

use to be so scared to go to the dentist but since my first visit Dr. Wang was so kind caring and…read morePatient with me . I will recommend him to everyone I know. I have sent 3 people in so far . my younger brother has Special needs and I talked to Dr.Wang about him and asked if he would take on my brother and he did. we both love him so much !!! all the D's are good here I'm sure but Dr.Wang has been our favorite . I would come here even if I had to drive a hour . my younger brother comes from Auburn. lol give these guys a try !!

I started going to them last year in January when I had a painful tooth. They recommended I go to…read morean endodontist who did a small 5-minute procedure. I don't know what she did and cost it $2000 because my insurance wouldn't pay for that recommendation. Well the money is gone and it's all out. I have no more ... I've been in there at least once a month for the last year. That's how many issues I've had. With all the x-rays they're taken and all the times they've looked into my mouth nothing should be missed. So far I've had two root canals or more I've lost count. Last week, one failed root canal, He couldn't finish it. I've also had 1 extraction and 10 fillings. According to them, I still need another root canal and an extraction. And mind you I don't have that many teeth left. I have a few teeth in the front on my top and bottom. I can't tell you how many times I've been in pain. I go for root canal and the next thing you know something else pops up. When I point out why didn't you see this before? Call me just gives me a blank look . I shouldn't be paying for this if you missed it "Why don't you see this when I'm in here, They showed me a picture of a tooth that they were doing the root canal on last year that you could see with the naked eye that it was starting to get decay. Why didn't they take care of it then? He has no answes and they just look at me like I'm stupid. I actually had to take a loan out to pay some surprise charge that my f****** insurance should have covered. I have two insurances. I want to know why my insurance was completely billed out last year... both insurances. What kind of charges are you sending out to my insurances. I want a complet accounting of what's going on and I'm going to call both of them to find out what the hell's going on. It's happening again this year. It's only February and they're not paying for all these issues that I have. I shouldn't be paying for a failed root canal. And he did a filling that was it and I get a bill for $277. I'm not paying it. I'll be calling my insurance . Something is wrong. I go in last Friday for a root canal. It's the most pain I've ever been in my life. By the way, the shots hurt, the whole process hurt. They're not even trying to be gentle in any way , it was horrible. I thought I was going to die Or have a heart attack. This isn't the first time I've been in pain. I've had other root canals. Hurt like hell!!! Then they have one of their assistants put in nine fillings. The first four she did. I thought I was going to die. That's how much it hurt. I told them I can't do nine at one time so they did four or five but that was too much . They had my mouth open so long. My jaw was collapsing. And they keep hiring assistants. I don't think I see the same person twice So there's a problem here. I want my money back for all the missed issues that they haven't seen that have caused me extreme pain. I don't want to be in extreme pain. I pay you as a professional to make sure all of that is seen and taken care of and it doesn't turn into one emergency after another. Plus I have gum disease. My gums are raw. They have no answers for that. Brush my teeth harder. You got to be kidding. That hurts. Why would you tell me to brush my gums till they bleed? I could go on and on. It's incredible, now I have a half finished root canal and he wants me to go to an endodontist, which is going to cost thousands. You didn't finish the root canal. You need to pay for this. There is no way I'm responsible for the dentist to not able to finish a root canal. That is absolutely unconscionable with all the x-rays you've did. I've had so many x-rays. I'm going to get cancer... How can you not see anything with all of those x-rays you've taken and all of these high-tech impressions of my mouth??? They don't care if you don't have any money. They just gloss over when when you're telling them stuff. However, they're billing my insurance too much and I want the money back and I want them to finish their work or pay for the endodontist that all of a sudden I need. With all the x-rays and impressions you take in my mouth, you should have known that canal was too thin or whatever the hell you said and You should have never started it in the first place. The tooth didn't even hurt me and now it does. Do you care??? You're paying for the endodontist if you can't finish it?. Not me. In addition, I'm going to have both my insurances account everything that you've done and what you're billing them for. I want a refund.

I cannot recommend this dentist strongly enough! Dr. Smith and his staff have been kind and honest…read moreand responsible from the first time I came in for a cleaning (which I think was maybe 8-9 years ago). I have heard awful stories of scammer dentists and unnecessary procedures etc and this office is the polar opposite of that. Just good people doing good work. I get a little nervous sometimes before a visit but by the time I leave I always feel better. It is basically a life affirming experience going to this dentist! And that is not a sentence I ever expected to say.

Dr. Smith is awesome. I haven't had any major dental work but I am always pleased when I get my…read morecleanings. I don't go as often as I should, once every couple of years. Nevertheless the service and care is exceptionally great. The office is always clean, staff is great to work with and friendly. Most recently, I called after hours and left a voicemail for a callback to schedule a cleaning. The next day doctor Smith himself returned my call and scheduled my appointment for the following week! I was shocked! He explained they are short handed due to the holidays so he goes in on Fridays (when they're closed) to help catch up! I love that he rolls up his sleeves and does all the work in his business wherever it needs to be done. I will also say that I've been going here for about 12 years and as infrequently as I go, again 2 yrs since my last visit , he sure does have a good memory or takes good notes on patients when they visit. He remembered I have a teenage son and 2 small daughters, and we chatted about his 3 boys and how different parenting teens and young adults is in today's day and age. A couple of years ago, when I inquired about whitening after my first visit in 3 years and having back to back babies, cause pregnancy really took a toll on my teeth, he said it's cheaper and easier to just do the whitening strips at home, and I appreciated that especially since at the time I had two under 2 in diapers and daycare. He's a family man and appreciates his patients for who they are and where they're at in life. 10/10 would recommend Dr. Smith for your dental care and needs.

BEWARE!!!! We went there to give them a shot because we received a coupon in the mail. Prior to…read morethis, we had always gone to Graham dentistry up the road and never had an issue and had great service. We should not have ventured off a good path and tried Advanced Emerald Dentistry. This place is just straight BAD and what I can only call fraudsters! They are all about getting money anyway possible. First the coupon that brought us there wouldn't honor because we had insurance. The cleaning was just Muh, but the real kicker is when they came in and said, "you have 6 cavities, then it was 9"! I was shocked as I had cleaned 9 months prior and I am religious at cleaning my teeth. I had them finish up the cleaning and made an appointment with Graham (my old dentist). They checked my teeth out and did more x-rays that I also had to pay Advanced Emerald Dentistry to do. Do you have a guess of how many cavities they found? That's right 0! Advanced tried to scam the insurance out of $1,328.00 and me out of $432.00. This at the very least is insurance fraud and malpractice! It's amazing that they haven't been shut down yet. Just so disgusting that they are trying to rip people off and put them through the pain of surgery and not to mention destroying good teeth. All to line their wallets is disgusting! I will be sending something to my insurance and filing a complaint with the state dentistry commission. I am sure if they tried this with me, I am not the only victim. BUT please take it from me.... run as fast as you can from this place. If you value your teeth and want great dentistry to look elsewhere. You would be better off chewing on rocks then go to Advanced Emerald Dentistry of Graham!

Do not go to this place they hire contracted dentists. They take your money and then forward the…read moreinformation to other offices after they charge you. this place is a scam and should be held accountable for overcharging. They claim to work with insurance companies, but charge customers for crowns that are unneeded to pocket extra cash for themselves.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

I would stay far away from this place. Friendly front end worker named April. Good hygienist but…read morethat is where it ends for this place. My wife had 2 procedures done a month or so apart. Was told 1st one would be covered under insurance and I would pay out of pocket for 2nd. I paid for the 2nd procedure 1/2 up front balance after procedure. 2 years later they state insurance is denying 1st and I owe $400us dollars. Pretty unbelievable and was told I need to work it out with the insurance. Isn't that what a pre authorization is for? My last procedure the male dentist took a personal call and was on his Bluetooth my whole procedure and rushed the whole thing. My filling felt unnatural and uncomfortable but after he was so unprofessional during the procedure I felt it was unacceptable and unprofessional taking a personal call that I would never go back. They are now sending collection notices and threats. This is completely wrong and I gave them the opportunity to make it right and the refused. I feel like they are scamming the insurance or me or both. They should be investigated. After doing thorough research of the bills/insurance statements reason for insurance denial was due to LATE SUBMISSION. Which is 100% this clinics fault! The claim was sent MONTHS after the procedure was performed! SHAME ON YOU!

Earlier last year, I visited this dental office after moving to the area, seeking treatment for…read morepain in one of my molars. With fillings in most of my molars, I expected that I'd eventually need root canals on those teeth. After an initial assessment, the dentist informed me that multiple fillings needed to be redone. I asked about the cost out of pocket, and was told it would be $0. Based on their recommendations, I decided to proceed with the treatments, including addressing the painful tooth. The dentist warned me that the painful tooth might need a root canal, but they wouldn't know for sure until they began the procedure. I expressed my preference to go ahead with a root canal, so I wouldn't have to come back, especially since they couldn't guarantee that replacing the filling would resolve the pain. They scheduled my appointment, though the front desk tried to push it two weeks out. After reminding them that the dentist considered the situation urgent, they suddenly had an earlier opening just a few days later. On the day of the procedure, I reiterated that I wanted to move forward with a root canal. Halfway through, they informed me that the dentist working on my teeth didn't actually perform root canals and that they could only do a filling. I was shocked. After the procedure, my pain persisted, and I was told I'd need to return for a root canal. At this point, I was told that I'd hit my insurance coverage limit, meaning I'd need to pay the remainder out of pocket. They insisted I pay everything upfront, but I refused and asked them to run it through insurance first and bill me for the balance. I also made it clear that I didn't believe I should be charged for the initial filling, given that it was ultimately replaced with a root canal. They refused to waive that charge. They told me they would prescribe something for the pain until I could be seen for the root canal. I informed them that I had just finished 4 weeks of antibiotics for another issue and they made the decision that another antibiotic would not fix the issue, so they would prescribe me something else for the pain. When I went to pickup the rx, it was an antibiotic, which I did not want. I ended up canceling the rx and just working through the pain for the next few days (I'm allergic to NSAIDs so there wasn't much I could do). After finally having the root canal, my pain didn't subside after a few days. They had me come back to their office just to refer me to urgent care, where they assured me that I just needed to wait a few weeks for my gums to heal from all the dental work. So, I ended up at urgent care because the dental office seemed uncertain, adding additional hundreds of dollars to my medical bills. Months later, I still hadn't received a bill or any follow-up, but then I found out they had sent me to collections. To make matters worse, my tooth still bothers me. I would strongly advise against going to this office. The staff is unprofessional, the communication is poor, and most importantly, they seem completely incompetent.

Preliminary review - so far we have had a great experience with Spanaway Children's Dentistry. We…read morehave Tricare (United Concordia), so scheduling can be one of the hardest things, especially when it comes to finding specialists (like pediatric dentistry)... they were so kind on the phone, taking my insurance over the phone and getting our coverage verified ahead of time. Additionally, their online system to do our paperwork before the appointment was super easy to use. Getting out here took about 30 minutes, but unfortunately we don't even have anything closer to us that is kid-specific in Lakewood (*looking at you, SCD! Bring one our way! Haha)... I will say it was worth the drive and it was so nice to be welcomed by a warm, clean, friendly waiting area. Their staff is so kind, sweet with the kids, and are great communicators. Will update after our appointment!!

Arlett the Dental assistant did amazing with my sons cleaning and the front team Geriana also was…read morevery welcoming and Dr. Lucas was nice like always.

I went here a while back for a full mouth X-ray/exam. Lawrence did my exam and fillings. Even…read morebefore things went downhill, I was terribly uncomfortable with the comments he made to his assistant while I was in the chair. "Look at her toes, aren't they nice. She's so thin don't you think?" Within 24 hours, I had horrific throbbing pain on one side of my mouth. I called the office to come back in for an emergency checkup. Dr. Tomlinson (who was much kinder and professional than her father) performed an exam and said that there was one more cavity that he had missed and did a filling for me. I went home and again, horrific pain. I went back in and Dr. Lawrence L was angry as he was doing my exam. Screaming at me. So much so that his assistant had to say "he's not mad at you.. etc etc." twice. I was a young, timid girl and was afraid to speak up even though I was terribly uncomfortable, upset, and still in pain. He said that it was because I was grinding my teeth that's why I was in pain. This is the worst, throbbing toothache you could imagine. I called a different dental office. After they did some tests, I was told that one of the tooth he drilled on had nerve damage and needed a root canal. I called his office, trying to choke my tears back while talking to the receptionist. She could tell I was in agony and referred me to an endodontist in Tacoma since I did not want to deal with Lawrence Ladowski's abuse anymore. The receptionist also sent me flowers. It ended up costing me thousands of dollars at his office for the fillings that caused me to need a root canal and another $1800 for the root canal at a different office. The worst part was a whole week of agonizing pain and the frightening, embarrassed feeling I was subjected to while being yelled at by this dentist while in his chair for being in pain that he caused. I am confused as to how 2 professional dentists could miss the fact that the pain was due to nerve damage on that tooth. I went to 2 different other offices and they figured that out right away. It has been a while and I am still so sad for the me that was too afraid to speak up when he was yelling and being unprofessional to me. I hope if you've had a bad encounter here, do speak up for yourself.

DON'T GO HERE!!!! They messed up my teeth and I had to…read moreeventually go to another dentist to fix their mistakes Going here ended up being an absolute nightmare that went on for over a month before I finally called it quits and went somewhere else Money wasted and months of pain, time, and annoyance Don't take a chance on your teeth and go somewhere else or you'll regret it

This dentist, the owner took me seriously about my tooth and re-fixed an old filling. I recommend…read moreyou go to the dentist. the owner of Graham family dentistry is a very helpful dentist. I do recommend getting the best dental insurance though.

Dr. Dent is so sweet and so gentle. Everytime I go, he always makes sure I'm doing okay and makes…read moresure nothing hurts. He truly cares about his patients. Before he starts, he always makes sure I don't have any pain in my teeth. I'll always come here for my dental needs. The hygienists are sweet too! Definitely recommend this place!

Last month my mouth was hurting so bad. I called them to schedule an exam. Turns out it was my…read morewisdom teeth. I got in the same week and they were able to remove them. I was so nervous for the procedure. The dentist removed my teeth and did such an amazing job! I was fine the next day I couldn't believe it! The doctors there are amazing! Fast forward to today. My husband had a severe tooth ache and needed to be seen ASAP. Mind you, he wasn't an existing patient so I knew it was a long shot to get an emergency appointment that worked with his schedule. His previous dentist hours were just not flexible enough. I knew that Graham Family was open late and I loved my experience so I gave them a call. They got him in and worked with his schedule. Not only did they work with his schedule, he had an abscess and needed a root canal and they were SO KIND to alter the schedule and fit him in same day (even though I think the dentist was about to head home!!) We were absolutely grateful because we are flying out of town this weekend and he couldn't miss any more work for another appointment this week. The staff is so so sweet. All the front desk ladies there are amazing. I could sit and talk with them for hours!!! My husband gets a little anxious at the dentist and he also had a great experience. He was very comfortable here and he even commented on how nice all the assistants were to him and he LOVED Dr. Chen. I would recommend this office to everyone! It's a phenomenal place to establish care.

In my experience this is not a trustworthy practice. Go elswhere!! Unethical buisness practices…read more During my deep cleaning sessions that i received on 4/23 & 4/24 my gums got tore up pretty badly by the hygenist. I LOST SOME GUM TISSUE IN THE PROCESS, WHICH DOESNT GROW BACK. (This is not supposed to happen) After the deep cleaning,,, they changed the initial measurements of my gum line. The prior measurements of 3's&4's before the cleaning became 4's&5's after the cleaning Ill be following up on this. To make matter worse, since i was in soo much pain due to the gum loss and the gum tissue being so swollen and inflamed. I asked Dr pavlov for 1 or 2 pain pills to get me through the next 24hrs. Dr Pavlov, became dismissive and flippant. He rudely stated that my request was highly unusual. I didnt ask for anything more to get me through a 24hour period. Lets not forget his staff caused this issue. He didnt even take the time to examine my tore up gums. Yeah, how dare I ask for pain relief when im experiencing pain that your practice caused. Im a 58 yo professional/USAF. And he treated me like a drug seeking addict. Even though they caused the issue by their shoddy performance of cleaning my teeth. I dont tolerate being treated this way. ESP AFTER THE POOR LEVEL OF SERVICE THAT I RECEIVED. No empathy whatsoever. I dont know if he was having a bad day, Or if thats just his normal demeaner. He was also rude to one of his staff members. Either way not an acceptable attitude from a healthcare provider. And terrible level of service received. Yeah, goodbye. Im still in pain. 4/27