Five stars from JOSHUA! Had a little bit of an issue during my rental and he reassured he'd take…read morecare of me and did just that. It's hard to find honest team members in big companies and I'm glad that Joshua delivered. Hopefully management sees this and gives him the recognition!

I just rented a Corolla for my weekend trip to Disneyland. John D. was so helpful with renting to…read moreme and was so helpful when we needed to swap to a bigger vehicle mid rental. Great rental experience!

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Would not recommend, not even to my worst enemy…read more Made a reservation and then was told after I showed up to pick up my vehicle that no cars were available. Apparently someone had damaged the car I was scheduled to take, and the attendant refused to give me a reasonable alternative, despite the lot being full of other options. Despite having status with National, I will be considering other more reliable brands in the future.

I had a great experience here! I had to get a rental because I was involved in a car accident and…read morehad to pay out of pocket for my rental. It was very affordable, way better than ubering everywhere. I originally came here because I had a really bad experience at enterprise down the street & hertz was the next closest to me. Not only was their customer service better but so were their weekly rates. I had reserved the rental for only a week but had to request an additional week. I just had to call and they extended it for the same weekly rate which was great! FASIL (I hope I got his name right) was so helpful to me, he's worked there for a long time and had no issues getting my rental. He is friendly and very helpful! If I ever need a rental in the future, I will come back to Hertz Anaheim

This is the worst place ever. Completely lied to me…read more Charged me extra even after I called to verify that they wouldn't. DON'T go here ever

I would like to acknowledge and commend the excellent customer service at the Avis Anaheim location…read morefor The man named Luis, who was very personable, friendly, knowledgeable and considerate. I enjoyed his, kind, and respectful services. Not only did he give top notch customer service. (I own 2 business throughout O.C. AND KNOW THE IIMPORTANCE OF GOOD C.S ) He upgraded my Vehicle at no cost and after I brought the car back it had accured several charges during which they were correct ..,but Luis told me that he would help me with them. i'm very happy with Luis, he had me in and out so fast I couldn't beleive it. I actually have never experienced exceptional client service from a car rental. He went over and beyond great hospitality. Luis is the reason im changing my business car rentals over to Avis. i'm a really satisfied customer

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

Zach, the Customer Service Crusader armed with a positive aura shield and a welcoming demeanor,…read moregreeted us like true allies. He instantly sensed our needs for a rental car and handled them with care. His tech savvy gauntlets helped him navigate the reservation systems and office tools like a true digital defender. And with the patience of a hero, he guided us through different car options until we found the perfect ride. When our mission required changing the return location, the Station Manager swooped in with super speed & sharp strategy. He recalculated our plan instantly--granting us the same rate and protecting us from any extra charges. A true guardian of fairness! Together, Zach and the Branch Manager form the unstoppable duo.Their teamwork, skill, and heroic hearts prove one thing: Remember the Alamo!

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

I returned my rental car yesterday at 12n (an hour early) and was told my receipt would be e-mailed…read moreto me. As of 1130a the next day still no receipt and I got notice of a Charge of $283.86 on what should have been $191.06. I am a rewards member and long time customer of my Neighborhood enterprise location and have even purchased a car there. I do know that I will never ever comeback to this Anaheim location at the Pixar Hotel. You need to do better! I still don't even have a receipt to see why I was overcharged. The car was returned full with no damage.

I booked a rental through Costco travel for pick on Christmas eve at 3pm at Enterprise Rental at…read moreDisneyland Pixar Hotel. I received a courtesy reminder call from the staff there the day before to remind me of my appointment and to be prompt due to the holiday rush right before Christmas. I arrived at 3pm on Christmas Eve and the lights were off but the door was open. No one was around. I called Enterprise and was told that all the branches (non-airport) closed early at 3pm on Christmas Eve. I requested to talk to someone in escalations and the best they could do was to arrange for a rental at one of the airports and it would be premium prices due to the holiday. Escalations person said that was the best she could do and hung up on me.

Second time renting from this location. This is the easiest rental car company to deal with. Were…read morethere a couple of issues, yes. Did they get taken care of, yes! My biz partner and I are both Hertz President's Level, and although Sixt is not everywhere...where they are we will be renting from them. More friendly than Hertz and attentive to our needs. Highly recommend if you are not a pretentious jerk.

I rented a BMW X3 "or similar" with a pickup scheduled for 12 PM. I arrived on time, only to be…read moretold they didn't have any BMWs available. Instead, they offered me a Mazda, claiming it's in the same "class." That's laughable--sure, they might be similar in size, but they're nowhere near the same class of car. A Mazda is basic; a BMW is luxury. That alone was enough to tempt me to leave a bad review. I was in a bind so I just accepted the car, and they claimed there's no price adjustment since it's in the same class. Then, it took them 45 minutes to "clean" the car before I could drive off. The vehicle was still pretty dirty and covered in scratches when I finally got it. The employee noticed I'd been waiting a long time and offered a $20 discount, which I appreciated--but 45 minutes for a rental pickup during my lunch break is ridiculous. So, we ended up with a basic Mazda instead of the BMW we reserved, waited nearly an hour for a subpar car, and then, the final straw: a week after returning it, I got an email claiming there was "new damage." Luckily, I took pictures, and the so-called damage was already documented in the rental agreement! This place is either blatantly shady or a complete mess of an operation. Do yourself a favor--avoid this place at all costs.

Thank you for the exceptional service I received following a recent accident. The entire…read moreexperience, while undoubtedly stressful, was made significantly more manageable thanks to the kindness and professionalism of Riley and Sean. Their dedication to customer service went above and beyond expectations. They were instrumental in assisting me with securing a suitable replacement vehicle, a process which I found remarkably smooth and efficient. In fact, I was so pleased with the service and the vehicle provided that I found myself reluctant to return it lol jk. The team's consistently positive and upbeat attitudes created a welcoming and supportive environment during a difficult time. I wholeheartedly recommend Enterprise off Euclid in Anaheim to anyone requiring rental services, particularly those facing unforeseen circumstances. Your team's professionalism and genuine care are truly commendable. Thank you Riley and Sean for your help and your fun conversations while having to come in and update paperwork.

Arturo arrived from Enterprise rental Anaheim on Wednesday afternoon to pick me up from Caliber…read moreCollision. At Enterprise I was helped out by Ryan who placed me into a rental that I could use while my vehicle was being repaired. So the following Wednesday morning, Hugo helped me out to close my rental agreement and when Arturo was available, Arturo drove me back to Caliber Collision to pick up my repaired vehicle. No matter which Enterprise location I'm at, the people working there are truly amazing and very helpful. Thank you Enterprise for your service and for the amazing people at your Anaheim location! So a Big Thank you to Arturo, Ryan, Jose and Hugo for your exceptional service!

There was no garbage to throw way these papers when we dropped our car off. They charged us $450 to…read morethrow them away.

I would never use RC- Budget ever Again. This elderly man was completely rude and unprofessional…read more He resisted canceling two bookings I made for the same day in a rental car and refused to give me a confirmation number. I had to go home to make a phone call because the Anaheim budget customer service turned down my request for assistance I spoke to Paul (budget customer service) and he was so helpful. He apologized to me for what I endured. He cancelled and provided me with a confirmation number. I went back to Anaheim with the confirmation number. I provided the confirmation number to the same person who refused to assist me and told him you have the confirmation number in your system!? He ignore what i said. I had to leave because we are already two hours behind because of his refusal to assist us. This elderly man need some form of help. He is low class and uneducated. He may have felt me bad but I feel sorry for this old unhappy elderly worker.

Nope. Tried to rent…read morea car, but no one was at the desk. The guys at the adjoining Time Share desk said the guy would be "right back". I got the feeling they were covering for the Enterprise guy who was MIA. We waited a half hour and left. Usually a big fan of Enterprise. This one was a dud.

The gentleman at the front desk had awesome service, no fault of him at all, but the reason for the…read moreone star is due to fact that when I called to set up my appointment, (since my need for a rental is due to my car being in the repair shop) is that I wanted to keep the car rental below my insurance coverage. I was told a few days ago over the phone that they would have cars in stock that were within that allotment. When I got there they only had cars in the $7 or more per day than what I was covered for and what I was told when I made the appointment. I feel so was being price gouged because I was at the enterprise next to Disney on a weekend, especially when I was told differently over the phone about being able to get a car within the price of what my insurance would cover.