Horrifying experience!!! I waited and waited and waited! One…read moreemployee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern.

Shout out to Sara. Being the only one working the desk when I got in, she was still able to get me…read moreon the road within minutes. Even with me walking into the office 2 minutes before closing, she greeted me with a smile and got me in my rental with professionalism and courtesy. She even recommended a coffee shop for the area I'm going to be at for the weekend. Thanks again Sara. You rock!

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Would not recommend, not even to my worst enemy…read more Made a reservation and then was told after I showed up to pick up my vehicle that no cars were available. Apparently someone had damaged the car I was scheduled to take, and the attendant refused to give me a reasonable alternative, despite the lot being full of other options. Despite having status with National, I will be considering other more reliable brands in the future.

They don't know the meaning of customer service, I even spoke with the supposed manager on site,…read morehis name is Faisal but this person is the worst, remind me of been in Africa where they don't care about customers. I did a reservation for an EV vehicle, they claim they don't have it and they want to give me another car but for a different price. I don't know if this is a switch and bait tactics but the difference was $300 more. Horrible customer service, they need to re-train this people.

This is the worst place ever. Completely lied to me…read more Charged me extra even after I called to verify that they wouldn't. DON'T go here ever

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

I went to Alamo to rent a car, however, I got there an hour early and the representative let me…read moreknow that was not a problem. The representative, Eduardo callentano, helped me out and was very easy going and personable. Due to circumstances, not under Alamo's' control, the vehicle I reserved was unavailable. Eduardo was able to set me up with a very nice option, that was satisfactory to me and the wife. I've rented from other companies before, this was my first Alamo experience, and the rep helped to make it very smooth. Thanks again.

Did not honor reserved car, left whole family without car, did not try to assist, offer any help,…read moreand were down right rude!

I returned my rental car yesterday at 12n (an hour early) and was told my receipt would be e-mailed…read moreto me. As of 1130a the next day still no receipt and I got notice of a Charge of $283.86 on what should have been $191.06. I am a rewards member and long time customer of my Neighborhood enterprise location and have even purchased a car there. I do know that I will never ever comeback to this Anaheim location at the Pixar Hotel. You need to do better! I still don't even have a receipt to see why I was overcharged. The car was returned full with no damage.

I booked a rental through Costco travel for pick on Christmas eve at 3pm at Enterprise Rental at…read moreDisneyland Pixar Hotel. I received a courtesy reminder call from the staff there the day before to remind me of my appointment and to be prompt due to the holiday rush right before Christmas. I arrived at 3pm on Christmas Eve and the lights were off but the door was open. No one was around. I called Enterprise and was told that all the branches (non-airport) closed early at 3pm on Christmas Eve. I requested to talk to someone in escalations and the best they could do was to arrange for a rental at one of the airports and it would be premium prices due to the holiday. Escalations person said that was the best she could do and hung up on me.

Second time renting from this location. This is the easiest rental car company to deal with. Were…read morethere a couple of issues, yes. Did they get taken care of, yes! My biz partner and I are both Hertz President's Level, and although Sixt is not everywhere...where they are we will be renting from them. More friendly than Hertz and attentive to our needs. Highly recommend if you are not a pretentious jerk.

I rented a BMW X3 "or similar" with a pickup scheduled for 12 PM. I arrived on time, only to be…read moretold they didn't have any BMWs available. Instead, they offered me a Mazda, claiming it's in the same "class." That's laughable--sure, they might be similar in size, but they're nowhere near the same class of car. A Mazda is basic; a BMW is luxury. That alone was enough to tempt me to leave a bad review. I was in a bind so I just accepted the car, and they claimed there's no price adjustment since it's in the same class. Then, it took them 45 minutes to "clean" the car before I could drive off. The vehicle was still pretty dirty and covered in scratches when I finally got it. The employee noticed I'd been waiting a long time and offered a $20 discount, which I appreciated--but 45 minutes for a rental pickup during my lunch break is ridiculous. So, we ended up with a basic Mazda instead of the BMW we reserved, waited nearly an hour for a subpar car, and then, the final straw: a week after returning it, I got an email claiming there was "new damage." Luckily, I took pictures, and the so-called damage was already documented in the rental agreement! This place is either blatantly shady or a complete mess of an operation. Do yourself a favor--avoid this place at all costs.

Sarah was a superstar. She got me in and out in under 10 minutes. The car was a brand new Honda…read moreaccord 2026. Super clean with nice wireless features. Return was self-explanatory and hassle free. Great experience!

I went here to pick up a car. I was on time and they had no cars ready, and I waited an hour and a…read morehalf, and then one person ahead of me and then one person behind me got their cars that they specified and then he upgraded me at my own cost an hour and a half later the second time I figured oh I'll wait because I went early. And wound up waiting an hour and a half for a car to be ready and it was the wrong car today. I didn't call them ahead of time to tell them I was running late. They normally apparently get most of their cars in at noon at all Save myself I waited until two and they said they called me with the number that wasn't the Enterprise Rent-A-Car number comes up as spam so I did not pick up because I was running errands that day and even with a confirmed reservation, they gave the car away so I reserve a car you should just for this location comes as early as possible, and I'll give you whatever car is available right there. You should not make a reservation or expect them to be consistent in anyway basically you just show up and you'll get whatever car is available.

There was no garbage to throw way these papers when we dropped our car off. They charged us $450 to…read morethrow them away.

I would never use RC- Budget ever Again. This elderly man was completely rude and unprofessional…read more He resisted canceling two bookings I made for the same day in a rental car and refused to give me a confirmation number. I had to go home to make a phone call because the Anaheim budget customer service turned down my request for assistance I spoke to Paul (budget customer service) and he was so helpful. He apologized to me for what I endured. He cancelled and provided me with a confirmation number. I went back to Anaheim with the confirmation number. I provided the confirmation number to the same person who refused to assist me and told him you have the confirmation number in your system!? He ignore what i said. I had to leave because we are already two hours behind because of his refusal to assist us. This elderly man need some form of help. He is low class and uneducated. He may have felt me bad but I feel sorry for this old unhappy elderly worker.

Nope. Tried to rent…read morea car, but no one was at the desk. The guys at the adjoining Time Share desk said the guy would be "right back". I got the feeling they were covering for the Enterprise guy who was MIA. We waited a half hour and left. Usually a big fan of Enterprise. This one was a dud.

The gentleman at the front desk had awesome service, no fault of him at all, but the reason for the…read moreone star is due to fact that when I called to set up my appointment, (since my need for a rental is due to my car being in the repair shop) is that I wanted to keep the car rental below my insurance coverage. I was told a few days ago over the phone that they would have cars in stock that were within that allotment. When I got there they only had cars in the $7 or more per day than what I was covered for and what I was told when I made the appointment. I feel so was being price gouged because I was at the enterprise next to Disney on a weekend, especially when I was told differently over the phone about being able to get a car within the price of what my insurance would cover.