nothing but a waste of my time! Ive be a member of elements massage for over 10 yrs. use them all over the country! scheduled a massage with them and get a phone call from them when im about to arrive telling me my membership can't be used at their location and would have to pay outta pocket! instead of telling this when it was scheduled and I could have called a different location here in Nashville while on vacation! read more

Great massage with attention to target areas I'm having difficulty with. My therapist also instructed me on some stretching exercises to do at home. read more

Brook was fantastic. Highly recommended. The desk is slow to answer the phone. otherwize would have give 5 stars

2020 Update: unfortunately, Ryan has left the firm. I have been three months without a massage. The first month because they did not have any availability. The second month because the therapist chosen was sick and they had no other availability. This month (December) is the third month and it's because the therapist has COVID. I cannot find my needs being taken care of anymore with this company. I have terminated my monthly membership. And I'm looking elsewhere. :( read more

I am normally a quarterly patron of Massage envy, but they had been booked out. I discovered Elements Massage and noted that they happened to have same-day availability online for the day I was looking. Luna was my massage therapist. She was very professional and asked me different questions about preferences and comfort levels throughout the session. She was also pleasant to speak with, but also allowed silence and relaxation throughout the session. I really appreciated her attunement and demeanor. I will definitely be booking a future appointment with her! read more

Best massage I have received! Elements is clean, professional, and extremely helpful! I had Crystal, who is just an angel. She asked me so many questions and made sure that I was comfortable. She was extremely tentative to requests and what I needed. She even talked with me after about what she noticed and daily tips to use for my chronic issues. Everything in the room was adjustable (music, lights, bed temperature). I have seriously never had a massage that was SO tailored to ME! and I am not even a member. This was my first time, but was treated like I was a regular. I was sincerely impressed and definitely will be back. read more

Elements Massage - Massage Near Me - Murfreesboro, Tennessee

I'm not usually one to give negative reviews, as a matter of fact, I'd rather give no review than to leave a negative one however, this business practice left me very frustrated! During COVID-19, 2020, I received quite a few emails from local businesses offering discounts on their products and services of which Elements was one. In an effort to support local business and ease my aching back pain I purchased the package listed below. Once restrictions were lifted, I called the business to set up my first of TWO massage appointments. My package very clearly states "Buy a 90 minute massage and get a 60 minute massage for free" (see photo). This was my deciding factor in purchasing. I first tried to schedule via their online portal after receiving an email about openings. This was unsuccessful. I then called and was greeted by a very pleasant voice. I explained to her that I needed to book a 90 minute massage and expressed my preference for a female therapist that was certified in deep pressure. So far, so good. I then explained that I had purchased a package online for a 90 minute with the addition of a 60 minute and there was silence on the other end. When I finally received a response I was asked if this was a gift card? I told her that it was an offer that came through an email sent by them. Again, silence, then "Hmmm......was it Groupon? Because we don't take Groupon". I told her that I had a copy of my receipt where I paid $129.00 and the offer code that I could bring in. We got the appointment scheduled and agreed I'd bring my receipt. I had to cancel my first appointment due to catching a bug from my grandchildren and running a low grade fever. This was done well within the 24 hour window that they require. I called back after two weeks and rescheduled. I just had my appointment last week and, overall, it was a pleasant experience. The facility was very clean, the staff friendly upon arrival and my therapist was wonderful! When checking out I presented my paid receipt to the receptionist and she processed my tip for my therapist and then handed me my receipt. She asked if I wanted to schedule again and I said yes, reminding her that I should still have a 60 minute session per my offer code. She quietly scheduled me telling me I was "all set". Just to be absolutely sure that I was getting what I paid for, I requested a print out confirming my promised 60 minute free session. She took a few minutes, couldn't figure it out and then went to the back to get someone to help her figure it out. When the person came out from the back she informed me that this was a Groupon offer and that it expired 90 days after purchase and that they couldn't honor it. But, wait a minute......I thought you didn't take Groupon!?! And the offer came through an email to me directly from Elements Massage!!! Extremely frustrating!!!! I didn't make a fuss, as that's not generally in my nature, but I did tell them that I was frustrated because the only reason I purchased their offer was because of the two for one deal they were offering! One last little observation. As I was waiting for them to straighten things out, I had ample time to read the current offers on their board. Their non-member price for a 60 minute massage is $99 and if you're a member it's $69. There is another franchise in our area and they are offering a non-member intro rate of $69 and their member rate is $59. Huge difference over time. Think I'll be taking my business elsewhere. read more

Policies are more important than you. - I purchased a 1-hour massage session online the evening of Tuesday April 2nd. I then followed the instructions on the confirmation form and called the store to schedule my appointment for that evening. The woman answering the phone ( I believe her name is Brittany, unless multiple people answer the phone) told me there were no available appointments that night, but could be scheduled for the next morning. I needed an appointment that night, so I called the Brentwood location and was able to book an appointment for that night. I then called the Murfreesboro location back and said I needed to cancel my appointment for the next day since I was able to book at the Brentwood location. I asked if I could use the same online payment and she said no, so I asked for a refund of the $69 I paid online, and she said that I was all set. Thursday, April 18th, I called to ask why my refund never processed and Brittany said she would call me back after consulting co-workers and the owner. She then called me back and told me that no one would have told me I could get a refund for a "gift card", and furthermore the original "gift card" could have been redeemed at the Brentwood location since they are connected in a network. Unfortunately, I never intended on purchasing a "gift card" for a future massage, only for the appointment that day when I was in need of one. - The owner called this morning, but if I have any advice, get everything in writing. Who knows if what they say over the phone will hold up later. - The company mission statement: "The Elements Way® is the only way to truly experience customized, personalized massage therapy." In direct contradiction, it would seem your company has provided me with a very mass-produced, conventional and disappointing excuse for massage therapy. Enjoy your steadfast policy. Your behavior is revolting. read more

I became a member a few months ago and highly recommend Elements Massage. I have suffered from migraines for years and issues with my neck. After seeing Heather for the last few months my migraines have greatly decreased and the range in my neck has improved. More than the three months of PT I had last year. I can't think of a better way to enjoy self-care than my monthly massages. I've had them off and on over the years and must say HEATHER is the BEST and I'm happy I tried Elements Massage. I would like to say that with any good service, you have to book your appointments in advance which is why I'm on the schedule months out. read more

While the massage therapist was great and her techniques were soothing. I just could not fully relax, the room was a bit chilly and the music was awful. It sounded like it was skipping and i am not one to relax to piano music as it isn't a smooth instrument but plucky. There was no way to change it either. The atmosphere was just not a relaxing environment. read more

Elements Massage - Waiting area - Massage Near Me - Murfreesboro, Tennessee

Paula is fantastic! I felt like my massage was tailored specifically to me, and it was more conversational than others I've had before, which was awesome. She adjusted to my preferences and kept me updated on how much time we had so she could focus on the areas that were bothering me most. The staff here is super friendly and really makes you really feel like you have an individualized experience. Plus the new client special is a great deal! read more

Easy process of booking online. Good relaxing massage, and no pushy marketing to get you back into the door. I enjoy companies that rely on good customer service to get you back into location. read more

Very excellent service! I needed some stress relief and they fit me right it. My whole experience was very professional. Elements is very clean and relaxing. Definitely will be returning! read more

I've been coming here for just over 6 months on a regular basis and have been very satisfied. Excellent service at the front desk. Always on time and the massage therapists are really good. 5 stars all around! read more

This massage studio is the best. The staff is well trained. I've had massages with several massage therapists at Elements. They're Professional. They all make me comfortable and not over exposed. The recommendations are always spot on. The last time I had a huge knot on my shoulder. By the time I left, I felt so much better. Thanks for the water for hydration when i left. read more

Brooke gave an excellent massage, made sure i was comfortable throughout the process, and followed up with even more excellent advice to help me manage my strains at the end of appointment. amazing experience read more

Pros: One of the best massages by Lydia. I even dozed off several times--something I have never done in a massage session. She used just enough pressure and made sure to ask if I needed more or less a couple times during the session. Nice quiet music that was very relaxing. Heated bed as well! Cons: Room was a tad bit chilly. Not bad, and it didn't really detract from the experience. Price is higher than my normal place (I had a gift card for this visit). All-in-all, if the price was a little less, I'd be back on a monthly basis. read more

My massage was phenomenal!!! I feel like I have a brand new body! So this is what a relaxed body feels like.....WOW!!!!

I have been a member for over a year. I have tried many massage locations. By far the best value is at Elements. They do not charge extra for deep tissue and the price/ min is much better value when you book for over an hour. I have always had a positive experience and felt relaxed after each massage. If they have availibilty, sometimes I extend them. Ask for Heather, Victoria, Ashley... Jacky at the front desk has always been patient and helped me reschedule as long as I give a 24 hour notice. It's great having a place to go when I am stressed or sore. read more

My family has figured out that I like massages. I received a gift card for a massage for my birthday in January, then again on Father's day. I went to get a massage at elements massage a couple of weeks ago, and it was a great experience. The front reception office is very welcoming with relaxing music and pleasant décor. Even before you go back, you start to feel relaxed. My massage therapist came out to walk me back. Luna was my massage therapist. She was very professional and asked lots of questions to make sure she addressed any concerns or issues I was having. She was very disciplined in how she performed the massage, like she had been giving massages for a very long time. After the massage, the therapist came in and presented me with some options for the future i appreciated that they did not try to pressure me into anything. That makes me comfortable in going there again in the future. I will definitely go back. They also follow up with you to be sure you had a good experience. Very professional business. cryouts.com read more

I have a a membership and i really enjoyed Jessica. She made she listened to everything I was having issues with and made sure she focused on those area the most. I truly enjoy my sessions and worth the price. They are usually very quick to call you back for your session. read more

I got a massage as a gift from my boyfriend and it was my first professional massage. I was nervous at first but so glad I finally used it. Chance was very nice and made sure the pressure wasn't too much for me. He made me feel comfortable and made sure my sore spots were worked out. After my massage they emailed me several times about a survey to make sure I had a good experience, which was definitely nice of them. read more

I just had the best massage I've ever been given last night!! Shaina was outstanding and worked so hard on all of my knots, but not in a way that made me miserable. I could tell how much she wanted to get the pain out of my back and she was determined to work it all out. It was a great spa experience for me (unlike another reviewer). The room temperature was comfortable, the music was very peaceful and relaxing and the low glowing light in the corner was just right. I had a perfect experience and went ahead and made my next appointment! I've also told my husband he needs to go there soon. :) read more

I had Brittany today and she was great! She helped a lot with my sore muscles and knew all the right spots that were sore! She was very thorough and her back and neck massage felt amazing. I would definitely go back! read more

Michael is an excellent masseuse! He is very professional and makes sure he's applying the right amount of pressure. If you have problem areas, he will work those specifically for you. The front desk is always smiling and friendly in their greeting and checking out. My second time being there was just as great as the first. Can't wait for next month! read more

Crystal was amazing. The warned me she was tiny but mighty and they were so right. I plan to go back very soon!!

Very professional people, comfortable atmosphere that was also neat and clean and they provided great service. I'll definitely go back.

I really liked this place when I first went. I had a good massage and signed up for the $49 a month plan which got me one massage a month. I had to cancel due to some unfortunate medical expenses. I was told by the owner that I would be able to keep my prepaid massages I hadn't used yet. No mention of expiration. This week I called and scheduled because I have one massage left. I was told it expired after 60 days. I only canceled about 4 months ago...we are still in the same year! Not one person told me this. In fact I was told the opposite. The girl on the phone said she would get with the current owner who was new and see if she could reinstate that since I was told different. The girl just called me back and said that they cannot because it's in their policy and it's not their fault that I wasn't told. I feel like this is an unfair business practice. They took my money and I received zero service for it. How is that right? Do not go here if you cannot stick to a regimented schedule of when you can get a massage. Even if this is in small print in their contract, they shouldn't have told me that I could keep them and then not honor it. read more

Very professional and effective. The atmosphere was extremely relaxing and comforting. Beth Anne was absolutely amazing. A++++ for that one. I will most definitely be back. Thank you so much for an extremely pleasurable and relieving experien read more

Overall, my experience was a good one. I was able to book a couple's massage at the last minute for a Saturday afternoon. My massage therapist (Brittany M.) was great. My massage was invigorating and relaxing, no complaints. My boyfriend stated that his massage therapist had great technique but that it was very hard for him to fully relax and enjoy the experience as a whole because of the foul odor coming out of her mouth. read more

Tried Elements yesterday when I was experiencing a lot of back pain. I called on a Saturday morning asking if they has any cancellations or were able to work me in, fully expecting them to say no and be booked, but they let me choose from two open slots. The place was nice, clean and new, and the staff was really friendly. I wasn't explained or told the options for the different massages (including times, style, etc.) and ended up just telling the therapist what my problems were and she designed accordingly. It was worth the price overall and I felt amazing leaving, but was not conducive to the spa like environment that I like, so I may try a few more places. read more

Always satisfied relaxed and rejuvenated after being at Elements Therapeutic Massage. Highly recommend them.

My massage therapist did a great job and took time to ask what my needs were. She was excellent and very nurturing, which is everything a massage should be. They were not pushy when it came to buying their membership which is exactly why I probably would buy one. It's easy to make an appointment at your convenience. It was clean and professional. I definitely recommend Elements. read more