This company has an F rating on the better Business Report. I can see why! I purchased a Groupon that they will not honor cause I was a customer years ago. This franchise is different than Desert Ridge that lets you use a Groupon every six months. Excuse a customer for thinking all elements were the same. Don't use this place! To Sam who responded to this review: You do not see the New Customers Only until you look on the second page. Since you are the area manager for both locations and since I was a member of your location several years ago you would think you would honor this. Now my daughter and I just thru away over 160 bucks. Who keeps this money, very poor customer service I will dispute this charge with my bank! read more

Allison is an awesome massage therapist! She is always so pleasant & professional! She takes the time to listen to my needs, adjusts massage pressure accordingly. I have received multiple massages from Allison and always leave feeling relaxed w/ significant improvement in pain/discomfort! Her expertise and technique are impressive! I highly recommend booking with her. This location offers a relaxing environment w/ friendly staff! read more

I *highly* recommend this place- ESPECIALLY the massage therapist named Michael! He was incredibly knowledgeable, made me feel so comfortable, was professional while still being warm and friendly, and best of all, gave me the absolute greatest deep tissue massage I have ever had in my entire life. Not only that, but he was nice enough to write down all of his at-home care recommendations for me to take home with me! I suffered a a couple of fractures to my vertebrae last year and he was able to take this into account and go slowly while checking on how I was feeling the whole time. I was still able to get the amazing deep tissue work that I needed and not risk any sort of hurt to that area. I'll definitely be coming back for more massage therapy with him in the future, and I'm so thankful to have found this place. Oh, and the women at the front desk were equally friendly and lovely too!! (= Such a great location. read more

I've had membership off and on since 2022. Maybe one year gap in between from then and now when I didn't have membership. Recently prices went up and certain perks were no longer good with membership. Plus membership cost went up. So I cancelled my membership in October of 2026. I had 2 credit massages left. You would think they would communicate that there is an expiration date on the credits. Nope!! $160 down the drain. I won't lie the customer service is great but it becomes to expensive when they adding additional cost after already paying $80 for membership on top of leaving a tip. Everything is so corporate and the customer is just money. So sad! Hope this helps someone who has a membership. read more

7.18.24: Yes, I'm a massage junkie right now b/c I'm in the process of buying a car & it's stressful AF! Massages counter that & work out the stress I'm holding! This location is new to me - I'd never been there before. They sent me an email, offering me a free enhancement for my bday. That got my attention & so this morning I checked web site for availability & there were plenty of spots open for today. Probably b/c summer's not as busy. Out of the three choices - aromatherapy, Himalayan Salts and Cupping - I chose aromatherapy. I took advantage of the summer special (or first timers?) rate of $79.95 vs. $119.95. My MT's name was Brooke & here's the lowdown: YAYS! * Variety of strokes, including using forearms, which is an underused way to massage but provide relief to tense muscles * Good pressure * She worked on an unusual area - behind my ankle - that had tension NAYS! * Incredibly choppy massage b/c ------- Every time she did a stroke she went back & forth to the shelf where the massage lotion bottle sat to get a pump of massage lotion/gel & then mix it w/ the aromatherapy oil. This makes no sense for a few reasons & has got to be the most inefficient thing I've ever seen: 1. most other therapists either wear a belt to carry massage lotion on them or put bottle in their pocket 2. Why not pre-mix the massage gel w/ the aromatherapy beforehand so it's already mixed and available? Doing both of those things would have probably added 10 more minutes of hands-on massage time. Also: every time she "traveled" to the shelf, her hands came off my body so again not smooth - as the client I'm wondering what's coming up next. Will she go back to the same arm she's been working on or will she move to my back? That puts me, the client on alert, instead of being able to relax. I paid $10 more for this therapist b/c she's called "Elite" based on the volume of clients she's served &/or additional training/schooling. This is an Elements-specific feature. But this was not "Elite" service. Please re-train her so that she can provide a smooth, fluid massage b/c she has the foundational knowledge down to truly be "Elite." read more

BEWARE! The stress from this place will leave you needing a massage! (FROM SOMEWHERE ELSE). Second Review, First review Manager asked me to take down, my experience started 3 weeks before valentines day when I called and asked for a Valentines day massage for me and my husband ( is very sick so this was a big deal for us) I requested off valentines from work, I work at a restaurant for tips, and I support my family this way. On valentines day the manager calls me and cancels, and informs me that it was scheduled for the 15th anyways. I hung up left a review, and she called me back and said she would make it right if I removed me review, so I did, she scheduled us for a couples massage free of charge for Wednesday, I said okay, at the end of the call I said let me just be sure I have this right Wednesday, Feb 26th, she said no its march 5th, the 26th is full. This is exactly how we got here, changing dates and not telling the customer. So here we are almost a month away. I took it off work, again. SHE CALLED ME ON MARCH 5th and canceled AGAIN! Not even joking! I said no way, she said she can get me in two more weeks, I asked what's to stop you from calling and canceling again, I cannot miss a third days work, this is no longer free its costing me and my family money, she said if that happens she will call another location and have someone else give us a massage. I told her no thanks, she said fine get a gift card on Monday the 10th that I can use at any elements across Arizona, it is now Friday. I've called twice, and the front desk has taken a message for her. Time is something I do not have a lot of, and for a business to not respect my time, it's truly the worst thing you can do. I will not recommend this to anyone, the amount of stress and headache for something that is supposed to be relaxing. read more

Elements Massage - Massage Near Me - Phoenix, Arizona

I cancelled months ago and I'm still being charged monthly for services I can't utilize because I moved to California in February. I know I called and cancelled so this really send like a scam. read more

I cancelled my membership 2 months ago and went in and filled out the paperwork to do so. They have since charged me for a membership fee every month after canceling and I have to call and ask them to reverse the payment. There has been no apology or explanation from their end on how this is even able to happen. Horrible customer service... how is this even legal to do?! I would not recommend signing up for a membership from here. read more

I purchased the wellness program from this location. I did this because it seemed like a good price and a way to ensure I was "good to myself". When I signed up the girl kept telling me I can use it any place in the United States. I had NO IDEA you can't use it across town! I happen to be at this location when I bought the package, but, now I am staying 45 minutes away in Chandler and I am mandated to use the treatments I am paying for at that location. That is a total of 90 minutes of my time in driving, the wear and tear on my car AND with the cost of gas it is a nightmare. There is another location 3 minutes from where I am staying but, Moon Valley won't allow me to use my credit anywhere but, at Moon Valley. Be aware before you sign up! I sure wasn't told this detail. read more

I just had a message from Allison, it was one of the best I've had in a long time. Will definitely be coming back!!

I had a great experience there. The young lady at the front desk greeted me right away and was super friendly. I didn't have to walk long before I was called back. Fernando did a great job on my massage. Great pressure. The hour flew by! I plan on returning read more

The place was clean and the staff was pleasant. The massage therapist I had today was texting during the massage. It's completely inappropriate to have your phone out while your client is naked and face down. The only other issue I have is the reception doesn't keep change. I ended up tipping the guy who was texting 42% instead of 20%, because I could stiff him. Overall pass. read more

I've been here 3 times now. I have a monthly appointment with Victoria. She is fantastic. She checks in at the beginning to see if there are any problem points that really need focus and then again throughout to make sure that she's using the proper pressure or if anything needs a little extra time. We've used the heated Himalayan stones and they are especially helpful when my back is really tight. When she's done she's always happy to give suggestions for stretches to help in between appointments. read more

Got in last minute cause I woke up with a pinched nerve in my lower back! They scheduled me with Jordan, I always request a female but I was in pain so I didn't care and went in, so glad I did!! Jordan was knowledgeable and knew what to do! He explained every move and got on the floor to show me stretching exercises I can do at home. I feel soo much better and attribute it to Jordan! Thanks again!! Oh, and the reception was super nice too!! read more

I would not recommend this company . They are difficult to work with, nearly impossible to get an appointment and staff is extremely RUDE!!! read more

Ronnie and Malky are the BEST. They are always very friendly when I arrive and always get me checked in quickly. Scheduling is a breeze and they are always making great recommendations. Ronnie really listens to what you need worked on and delivers wonderful results. I have rheumatoid arthritis and getting a massage every two weeks has helped me more than the chiropractor ever did. read more

I have received massages from both Patrice and Dawn "Sumara" at this location of Elements Massage and they were both did an INCREDIBLE job! Both were very personable and made my experience very comfortable and enjoyable. Both gave very great, effective massages and worked on the given problem areas. Highly recommend either one of these wonderful massage therapists! :) read more

Masseuse was great! Only problem was a charge on my credit card after paying in cash! I only gave card to make appointment and did not authorize any other charges! read more

OMG if I lived here, I would totally buy a monthly massage package. I had a super stressful month and really needed a massage. My back and neck was one giant knot. My massage therapist was Matthew he was amazing for me!! I am not a relax massage person I am a get the knots out massage person and I will endure the pain. I used to teach yoga and know that women carry a lot of stress in their hips. It is a place you really don't feel the tightness either until you have a massage therapist run his elbows and fore arms over your gluts. But the pain really carries through to the lower back very severely. It was a painful massage but I was able to yoga breath through it and remember this was by my choice but after I felt AMAZING. I don't think I have ever in my life been so relax after a massage. My body felt so good. He can of course go light in touch but he is very talented massage therapist. I would highly recommend because he knows what he is doing. The staff does push you a little to get a monthly subscription but it is not that bad. read more

Received a massage from Ashley today, it was the most enjoyable but still effective massage I've received since I moved to Arizona. I had a go-to therapist in NY but have yet to find someone who matched her skills. Now I have! Highly recommend Ashley, she specializes is neck/ shoulders which is exactly what I need :) read more

Not only was my massage extremely well-done, but the customer service I received before, during and after my appointment was beyond 5 stars and exceeded my expectations. Other massage places, please take notes!! I'm blanking on my therapists' name, but he was deaf and amazing!! Who wants to talk during their massage anyway? Most times I want them to shut the eff up but not ever sure of how to say it without coming off as rude. This was a dream!! He was so professional and extra sweet - between the appreciative nature and attitude of both him and the guy at the front desk, I felt so welcome. What motivated me to submit this review was the handwritten note I received in the mail today, thanking me for my business. With social media and technology in general sort of ruling the world these days, it's refreshing to get something handwritten, or "snail mail". It really made a difference and if I ever had a doubt about this place and whether or not I would return, it was dissolved due to the awesomeness that came along with this note. A++. I really wish more businesses would carbon copy this blueprint for success. I will definitely be returning. Btw, i went in initially because of a migraine--by the time I left it was gone and the massage was so on point, I actually came back the very next day to get another! It was THAT good. read more

Elements Massage - Handwritten note - Massage Near Me - Phoenix, Arizona

I had a 90 minute massage with Brooke today and added Himalayan salt stones. I highly recommend Brooke and have already scheduled my next appointment with her. She really does a great job! read more

I needed a massage in a bad way, so I messaged Elements to make an appointment and they responded immediately with "the receptionist will call you within the next couple of hours" I'm Still waiting. I hate to leave a bad review but if they can't even make a simple phone call to generate new business then I won't ever try again. read more

I decided to make an appointment with Element Massage at Moon Valley because my neck and shoulders aching me for days. The receptionist gave me the right massage therapist to help with my aching neck and shoulders. The massage place was very nice clean and calming when walking in. They were very welcoming, too. Massage Therapist Brooke was very nice. She asked me how she can help me and what areas to focus on. She was very friendly. The massage was wonderful! She gave me lots of recommendations for when I am at home. She gave me certain stretches that would help me. Also to add heat/ ice when my neck and shoulders start to hurt again and so much other recommended ideas to care for myself. After the massage, my neck and shoulder was feeling wonderful again. It was no longer aching me. read more

Good place to get relaxing massages done.Donna used to massage me before and then after she left I tried massage session with sumara and then Minerva ..everyone is good in here all therapists are very good..they ease the pain and relax the tense muscles...the people at reception are also good,Shari is very sweet, she checked me in very quickly and Minerva gave a relaxing massage today ,I booked the eucalyptus aromatherapy with 60 min massage ...they have member rates at 69 dollar per hr ,do join and get your massages at elements you won't regret .It's a best place to have your massages done.Highly recommended. read more

It's been a while since I've found a therapist as skilled as Ronnie. Everything from his attentive, wave like touch to his blanket/sheet Managment is professional and relaxing. I like this location for the kind staff in general. I prefer Elements to MassGe Envy for a few reasons, but mainly their aromatherapy selection and their caliber of therapists is what sets them apart. I re-upped my membership after my most event appointment and I'm glad I did. I see much value here, as I already believe in the art and science of massage as a healing modality. read more

This is a location I frequent and have always had a great experience. Getting a membership if you like regular massages and some goodies, like for your birthday, is worth it. I mostly schedule with different therapists in order to accommodate my schedule. The online booking process is really easy. There's plenty of parking here. read more

So I call to book an appointment and the receptionist who answers was quick to make my appointment which was cool that they had an opening tonight but before I could ask important questions like cost, if they take hsa, etc she was about done booking me! I wasn't ready yet so I told her to hang on a minute as I need to ask additional questions. She told me the cost for me since I have been to an elements and even though I haven't been to their location would be $99. I said don't you have an introductory rate considering I never been to your location before? She told me to hang on as she checked her computer. It should be automatic if you haven't been to a location to receive the intro rate. At least that's what massage envy does. Anyways, I book my appointment and come in and I seen if you check in on yelp you receive a free aroma ritual therapy is what they call it here it's called aroma therapy at massage envy. So I ask her about it and she said junior my therapist is allergic to it so I cannot receive it. I asked her is there another service they can do instead? She tells me no. I already am having bad vibes and I haven't even gone into my massage yet! So I had my massage and I'd say it was average. So so. Nothing spectacular. My neck still was sore after as he didn't really get my neck as I like. And yes I did communicate with him the entire massage. I also felt I was cheated out of a few min cuz we started after 5 which was when my appointment was and ended at least 10 min before 6. So not even an hour. I'm disappointed with my experience and probably won't come back to this location again. read more

Although there was some inconvenience due to short staff the real manager Dukes made sure I wasn't an upset customer, and went the extra mile to make sure my appointment wasn't rescheduled! I appreciate the amazing customer service! Thank you! read more

Oh my God, ask for Junior if you want the best deep tissue massage of your life! He was incredible. I am from the Chicago area so the first time here. This massage was one of the best massages I have ever had. read more

I have Ronnie as my Therapist. I come every Friday because of the physical work I do. I had sciatica really bad when I first met him. He was able to help cure my issue along with me doing better stretching. He's really professional in what he does. Very knowledgeable in his field of service. Has a very good rapport with his clients and very respectful to them. read more

Elements Massage - Great place: Elements Massage - Massage Near Me - Phoenix, Arizona

This review is based off of the 60 minute first time customer offer for $69. Long story short: Staff seemed nice enough, the massage was underwhelming, and the masseuse shorted me 1/4 of the time I paid for. Showed up on time to my massage scheduled for 3:30pm. Filled out paperwork and had a receptionist attempt to up-sell me on aroma therapy during my massage which took about 10 minutes. Went into the massage room and met the masseuse at about 3:40pm. The massage itself was not very relaxing or helpful. I mentioned I had a lot of tension in my upper back, which was worked on for a while, but then she just kept at my lower back with her elbows for what felt like a very long time. Really the only two areas that were worked on during the entire process, and later that night my sides felt like someone had been hitting me in the kidneys. Finally the masseuse said our session was over and left the room. this was at 4:25. I kept track of all these things because it was my first time there. While I was leaving the first thing the receptionist asked me was how I wanted to take care of gratuity, (I had already tipped the masseuse $20 against my better judgement) and I mentioned I had given cash. I then pointed out that I had been shorted 15 minutes of what I paid for, the response I got was "That's because she had someone booked right after you, and needed to get them taken care of"... So yeah. Awesome to know this place will take your money and short you in order to fit in less time. read more

The first couple times I went there the therapist smelled like cigarettes and I was pregnant at the time so I was sensitive to smells. The 3rd time was good, I had a male therapist I think his name was Michael but he ended up leaving I stopped going after that. But recently my husband got me gift cards for Mother's Day here so I scheduled a massage a week ahead. I have two children and a job so my schedule is busy. They called me two hours before my appointment and canceled. They had no one else I could see at that time and not even a discount was offered. I understand being short staffed but she acted like canceling my appointment wasn't even a big deal. I don't know when I'll have time to go again. read more

Was so glad to find Brooke after she moved locations from Desert Ridge! She knows exactly what I want and always finds those pesky sore spots I didn't know I had. Amazing therapist! Thank you Elements for hiring such a competent employee. read more

First time in tonight and had a great experience !! Had Ronnie who did a great medium pressure ! Came in the room told me what time it was and started my 90 min at that point which was super informative ! Used hot towels on my feet and neck which was amazing ! Checking out was great , they weren't at all pushy about their membership like other places can be ... informed me what it was and if I'd like to sign up it's this if not it's this which was great ! Awesome customer service with that ! Thanks Ronnie and staff ! I'll be back ! read more

Got a Groupon for a Mother's Day gift for a one hour massage. Mentioned the Groupon when I made the appointment. Also called to change my appointment and the receptionist mentioned me having a Groupon. I go in for my much needed and anticipated massage and at that time am told that since I'm a returning customer, the Groupon is not usable. My daughter didn't know I had already been to this establishment, yet they spoke to me twice with no mention of not being able to use groupon. I feel they do this on purpose to get us to then pay for a "reduced" fee massage. I left and didn't fall for their scam. I noticed other reviews with same complaint. Will not ever return to Elements and will spread the word on how business is conducted there. read more

Great service. It was my first professional massage and they did a great job. Ricky was professional, knowledgeable, and patient. He left em feeling even more relaxed and had great recommendations read more

Went here tonight for my first time, Luis was fantastic! He is very gifted. Could tell all the places on my back, neck, and shoulders that were tight and tense. I left feeling so relaxed and stress free. This was one of my favorite massages. Thank you Luis! read more

My boyfriend and I decided to try out Elements Massage since it was close to our home and saw an online groupon deal so we wanted to try it out. Our initial visit wasn't set as planned since we requested for us to be in a couple's room but they placed us in separate rooms. My massage therapist was Valerie, which I thought was okay, she talked too much during the session so I couldn't really "relax" and unwind. My boyfriend's massage therapist was Art, which he said he did a great job working on his lower back where he gets pain occasionally. At our second appointment, they finally placed us in a couple's room, had an aromatherapy added into our package, and I tried Shea as my massage therapist and I must say, I am grateful to have met her because her hands are full of magic. My boyfriend still had Art as his therapist and he said he did a great job as usual. We can't wait to come back. read more

My actual massage was very unimpressive. On top of that, I was told directions that took me to a different elements massage. After I called back to get the correct directions, I showed up 10 mins late. They cut my 90 min massage 15 mins short. The worst part of it all was the constant sell for me to come back in for another massage. They try to make it seem like you have a medical condition and need treatment. NOT a great experience here! read more