Therapist that care! Very friendly and professional. Appointment starts on time. Great cucumber water.

First let me say I HATE leaving bad reviews. I always try to look at the best in things but *sigh* I honestly did not have a good experience here. I booked my first appointment at Elements Allen this past weekend for a standard 60 minute massage, and was SO excited for it. I'm a working mom and never have time to relax, so this was a really, really special treat for me. When I arrived for my appointment, the front desk girl was super sweet and offered water and gave me the paperwork to fill out. So far so good. Fast forward to my appointment starting and my therapist was really sweet and kind, however she literally talked the ENTIRE appointment. I understand small talk in the beginning or lightly throughout, but literally it was the entire hour long massage. There was not more than 2 minutes of consecutive silence in the entire appointment. The massage itself was decent, she is also a reflexologist so she was letting me know a few things which were interesting, but I wasn't able to relax at all because of the constant conversation. It makes me feel badly leaving a poor review because she truly was so sweet and you could tell she was really passionate about what she does, but this was my one and only opportunity to get away for just an hour and relax for the first time in who knows how long, and I was unable to do so. I really wanted to love this place because of the reviews, but I honestly don't know if I will ever be back because why would I pay money to relax when I'm not able to do that here? *Also side note, but the as I was laying on the table, I looked up and noticed the air ducts were filthy, which was kind of a turn off as well.* read more

Do not purchase the groupon! Deceptive advertising since nowhere in the coupon does Elements state that the coupon is only good for services booked from Monday-Thursday. Too bad because there are some great masseuse there. No need to deceive. Luckily Groupon refunded my purchase. There are other places in the area that run a truthful business. read more

Kevin's hands are freaking magical! He gave me the best massage I've probably ever had. I think I started to doze off as soon as he started! So relaxing, just what I needed. Front desk staff was nice and polite as well. Very good experience and I will be back. read more

I had an appointment with Scott buck for my shoulder and helped out a lot. He was very gentle and helpful. I appreciated everything that he did for me. read more

POOR customer service. I have booked massages many times in my life and I am NOT likely to intentionally miss a massage appointment. I will say they called on Saturday and Sunday and did not leave a message although Meghan, a manager, said they did. They did not. I did have an email confirmation...who checks email?? If they had left a message or texted me I would not have been charged a $55 cancellation fee. When I was booking the massage I went through the whole process and something happened in the end that indicated it did not go through and I would have to start again. If it's difficult it is an indication to me that something is wrong with their system and I am not going to go through the whole process again. Much to my dismay I find out 3 days later that they have charged me. I would not want anyone else to be treated this poorly. Lazy business owners who can't even leave a message or text in this day and age are not who I prefer to spend my money with. Proceed with caution! read more

This place is awesome! I have a monthly membership. Dana and Linda are both great therapists. and Jardin the office manager is super cool and is always willing to help in any way. read more

Bad service !! I called them at 11.00 to let them know I will be late and the lady at the front desk said it's fine. She did not say that the massage therapist has a back to back appointment otherwise I would have canceled the appnm right there. I had to take my son to er and it took longer so I was late as anticipated. The front desk told me I will be charged fully and will be give only 30 min of message because I was 30 Min late. I asked them why didn't they tell me upfront when I called them in the morning to give them a heads up I could have either cancelled the appnm or made arrangements for my husband to take my son out. They also donot have any massage table meant for prenatal messages. The most ridiculous part was after telling them on face about the horrible service and their problem they didnot apologize and actually shamelessly asked for a tip when I was checking out. Worst service I have ever experienced at any place. read more

Sung was amazing! I haven't felt like jello after a massage in a long time but...wow...was he incredible. He performed this kneading type motion on my back that was so relaxing I almost feel asleep. The Allen location is tranquil inside and every time I go they give me a chilled bottle of water afterward. Definitely going back! read more

Everyone there is friendly and professional. Appointments are easy to schedule and reschedule and the ambience is very relaxing. Massages are really good! read more

Very cordial, courteous, and offer a variety of services. Everyone is so friendly. A whole bunch better than the competition. You are not just a number to move in and out ASAP. I highly recommend Elements Massage and will return read more

Therapist kept light on the entire time. Oils/lotions were cold. Massage itself was not good. Room was cold. Not a good experience and not worth the money in my opinion. read more

Shelby gave me an awesome massage! She solicited feedback on how I liked the pressure and was very accommodating. I haven't had a better massage in a long time! I will be back for another massage soon. read more

Fabulous is all I can say. Starting with customer service . They made me feel very welcome. Massage by Aubrey was great. She asked what, if any, issues I had or needed to address and then she did a wonderful job. I will return soon. read more

I have been using elements for the last few years. I have always found them polite, professional and truly exceptional. Aubrey is magnificent and is excellent at relieving the aches and pains and making you feel refreshed. For any way one who travels a lot and gets shoulder and back muscle issues, elements massage is a must. read more

I had a massage the other day and it wasn't quite what I expected. The male therapist who was "certified" to give a prenatal massage seemed completely uncomfortable the whole time. He asked me if I had gotten one before and asked what I did? I said, "umm I laid on my side..." and so that's what he did too. We also ended 6 minutes early (I know that doesn't seem like a big deal, but when you pay for 60 minutes...) and after he ended he covered up the clock on the way out??? And the staff up front were not warm and friendly like you'd hope either. Just another customer.... read more

After my very negative experience dealing with the front desk staff at the Allen location of Elements, particularly Lizzy, who is unused to having to listen to valid customer complaints, I need to warn potential customers of trying to use Groupon coupons for their massages . Elements uses Groupons to keep their therapists busy ( according to the owner himself) but makes no money on them and there is a discrepancy between the Groupon fine print and the owner's acceptance of Groupon terms that leaves customers in the middle unable to use their purchases. I did not remember having been to that location and found myself not able to use my Groupon for the service purchased because I was not a new customer . I could not return the purchase to Groupon because I was beyond the 30 day return period. Most of all though, I want to complain about their horrible front desk personnel. read more

Very convenient location, front desk staff was friendly and helpful, and Jesus was a fantastic therapist.

What a GREAT place! I had my first massage with Jamie this week and she is absolutely AMAZING! I suffer with chronic back issues and she immediately located the areas that were causing the pain and worked it out.The staff is just as AWESOME! Everyone was friendly and professional. I can't wait to get back! Thank you for a WONDERFUL experience! read more

they were very welcoming. My massage was very good she listened to me and got where I really needed it. Thank you

Every experience I have had at this Elements location has been wonderful. The massage therapists there are top notch and the front desk gals always have a smile on their face! Love this place. Do yourself a favor and buy a membership and go. Right now I currently see Jesus and I have a back and neck fusion and he has helped me tremendously. read more

Most amazing massage ever! My husband and I have the membership plan and enjoy a monthly couples massage. All the therapist do an amazing job and the staff is super friendly and easy to work with when scheduling. We just love it! read more

I am a long time massage lover but I had never signed up to become a regular member until I came to Elements Massage Allen. I have always suffered from neck, shoulders and lower back pain and two different people referred me to Jesus for a 1 1/2-hour massage. It was one of the best, if not The Best massage I've ever had! The combination of the deeper pressure with his caring touch enabled the release of the muscle tension without being too uncomfortable. Jesus is a very compassionate and intuitive MT and he is able to understand the body and know exactly how to approach the different issues. After the massage, being pain-free, extremely relaxed and grateful, I couldn't wait to book my next session. There was no pressure from the front office attendant to get me to sign up for a membership. All she did was getting me set up so I could go home and not distract me from my relaxed state. She gave me a brochure in case I wanted to learn more about the membership and only answered my questions. The fact that Elements has such an easy membership without having to sign a contract was all that I needed to close the deal and book my next session. It has been already a year and I have No Regrets! read more

Upon arriving at the business the receptionist was very polite and helpful, offering me water and being attentive to my needs. I have to say that Jamie is the best massage therapist I have ever worked with!!!! Her technique was very professional and relaxing. I love the trick she used with the towels to get the oil off of my feet so I wouldn't slide around in my sandals. She really was in tune with my personality. If I talked she talked and if I wanted to relax and enjoy the massage she did that too. I booked another appointment before I left the office. read more

From the check in through the massage, great experience. Staff was wonderful. Would recommend and will return.

do not sign an agreement for membership. they are very nice and make the benefits sould great. but, if you want to cancel it is next to impossible. very rude read more

Not happy! I use Groupon all the time with no problems. Bought two for this business. Called to make an appointment and was told they do not honor Groupons on Saturday and Sunday. Told her that should have been disclosed on the offer. With an attitude she said it states that restrictions apply. I am in Irving Monday thru Friday. Had I known that, I would not have purchased them. She did not care. Asked for a Friday appointment she said there is a $10.00 up charge for Friday's. So basically the Groupon is only good for Monday thru Thursday's. Fine, made a 9am appt for today Friday the 30th with Jaime. Drive the 40 minutes to find out there is a Jaime but I have no appointment. No one else can help me. No manager available and no one knows who worked yesterday. I called Groupon and filed a complaint and got my money back. Do not do business with this company. I get massages all the time and have never had an experience like this before. read more