We spent a total of $600 here. Six hundred dollars. At a hotel sundry store.
1st time we came we bought Advil & souvenirs. Costed $200. The cashier who helped us, (wish I got her name: f w/ brown hair in her 20's) was very sweet. She made us feel welcomed.
We got back to our room & my kids decided they wanted to use their allowance money to buy these cute but expensive "Charlie Bears" so we head back down.
FLOWER accosted us as we walked in, shouting, "can I help you wiff somefing?" NOT in a nice or friendly tone. It felt aggressive.
I ignored her & told my kids, "Go find your bears."
We walk towards the kids section & Flower walks close to us, flags her co-workers & signals for them to watch us.
Idiotic move. We are not, nor have we ever been thieves but she made me feel like she believed we were. I felt insulted and demeaned by Flower.
My kids took their time choosing their $160 (each) bears-- They wanted to make SURE they picked the best ones.They chose 2 really cute bears & I found 5 Buddha statues & an elephant.
We went to ring up our items & chose the other cashier's line but Flower held out her hand & said, "come."
We reluctantly went to her line & she scanned everything. It was over $400. I told her we wanted to room charge. She says, "I can't do that. Your purchase is over $400." She asks for my ID & room number anyway. I gave her both & she says, "your name isn't on the room."
I say, "my hubby called down & put me on the room."
She says, "no. He has to be here."
The lines behind us are long. There are many ears & eyes & her voice was very loud & abrasive. She seemed to be purposely trying to embarrass me.
She calls the front desk & says, "she wants to make a room charge but her name isn't on the room. I shouldn't let her, right?" Then hangs up & says, "they said I'm right."
I tell her again. But slower this time so she can understand. "My husband put me on the room. They told him I could make room charges."
"You have to go to the front desk with him & show them your IDs." She says, smugly.
The other woman who didn't want to help us tells me, "she can hold your bags for you."
My kid tries to hand the bag back. Flower looks at my kid & makes a 'fork it over' gesture. "Gimme. GIMME." She rudely says & yanks at it. Remember there were about a dozen ppl behind us & she was making a scene.
We left & went back up to our room. I was ready to say eff this & eff them but I know my kids really REALLY wanted those bears so I told my husband. "The witch downstairs won't let us room charge."
He got mad & called the front desk. They told him, "no, there's nothing here saying your wife can't room charge, she's good to go. She can charge."
WTF right?
So hubby's like, "go back down & get it."
So we go back down AGAIN.
I walk in, looking for someone ELSE to help me but the girl at the register says, "Flower has your stuff in the back"
Wonderful. The last person in the world I want to see or deal with.
Walk to the back & she's standing there. instead of apologizing or owning up to her a-hole actions, she says, "the front desk called me. You didn't tell me you had two rooms." As if that makes a difference! No sorries, just more surly, sour attitude. I sign the charge slip, she hands me our bags.
We're walking out & I notice the items in my bag are clanking together. I open the bag & things are Literally thrown in the bag as if I just bought from goodwill.
I'm pissed & march back in but suddenly, Flower refuses to help me. Tells another girl to take care of it.
Now it's MY turn to get loud. "I just spent over $400 & She just threw everything in the bag like it's garbage. I want everything packed nicely."
"We don't have anything to wrap it with." The girl says.
"Can you at least put them in separate bags? I don't want them to bash against each other like that. They're gonna get damaged."
She holds up some little bags & tries to hand them to me, as if she wants ME to pack MY OWN stuff. I'm like hell no. You do it.' & hand her my bag. She puts them in the bags & hands it back.
That night hubby asks if I want to go back & see if they have boxes. "Those things came in boxes, they might still have them." He says, so we go & he asks.
This new shift of people are super nice to him & ask us to wait.
After a few minutes, TALETHA (beautiful woman, beautiful name) comes out with two cardboard boxes & some bubble wrap.
(Just shows that I was lied to by the other girl, who was just too lazy to make things right earlier in the day.)
Flower & those working w/her were horrible. Terrible experience.
Taletha, on the other hand deserves a raise or a promotion or a bonus or something for making things right. She gave us excellent customer service, is respectful, has a lot of class, and knows how to treat people. read more