Our air conditioner wasn't putting out enough cold air to turn thermostat off. I called Bob Bergen…read moreto ask a few routine questions such as: How much was a service call?, When could he come out?, and Was there anything I could try to maybe fix myself or help me help him diagnose my trouble? He gave me a couple suggestions to try. He was dead on with his suggestions. I called him back told him what I discovered and we scheduled Bob to come out the next day in between 10 am and noon. He showed up at 9am and was out of here by 10 am. He charged me exactly what he said the price was probably going to be if that was the only problem. I am very satisfied with Bob Bergen/ his team and would recommend him to anyone. He will always receive my business.

Unfortunately on a January Saturday with a foot of falling snow, my furnace went out. Bob and I…read morewere both snowed in, but he talked me through ways to keep my house warm. He came Sunday to inspect the damage. Unfortunately as I had feared due to the smoke coming out of my outside vent, the entire furnace needed replaced. Bob showed me exactly what was wrong with a video scope inside the furnace and told me how much the replacement would cost. He also offered me space heaters, but fortunately I already had two and a gas fireplace. On Tuesday, his employee James came and replaced the furnace and I was relieved to have heat again. They were both very courteous and helpful and I would definitely use them again. I had also used Bob several years ago to replace an air conditioner.

Very nice and knowledgeable men showed up the same day I called. Checked out my AC and furnace. I…read moream very satisfied and will contact them again for yearly checks.

Yes, the timeliness from the call to the visit to the fix was all impeccable! Incredible!!!read more

Our AC wouldn't turn on on a hot, humid, rainy Saturday. Matt was at our house as soon as the storm…read morecleared. He was polite, efficient, knowledgable, and honest. It turned out to be a minor repair and he was on his way. We were very pleased. There's no reason to call any other HVAC repair. These guys are the BEST. Thank you.

WOW! Air conditioner took a dive last night, figured I…read morewould deal with it in the AM to see how long the wait would be to get it looked at. Called this company at approximately 10:30 AM, they gave me an appointment window (same day!!) for 11AM to 1PM. Tech was here at approximately 12:30 or so and did a complete check on the system, replaced an antique condenser and filled the Freon. He was out of here by 1:15. System works great and the pricing was extremely fair. Eades is my new "go to guy" for my HVAC/plumbing needs. Great job! It was awesome to find a Springfield company that didn't try to screw over seniors.

We had a new A/C unit installed by DJ and I knew we were in trouble from the beginning a (4-5 hour…read morejob took 3 days with DJ and an assistant) it has had the freon slowly leak out over and over again. He kept coming back to fix it but never got it right. It's now been nearly 2 years of this and I told my husband to pay someone who knows what they're doing. We spent over $700 to have them correct DJ's error. I contacted DJ and his wife in hopes that they'd reimburse me sine it was DJ's poor workmanship causing the bill, I got the run around then was finally told that they'd fix it since it was under warranty. The only way they could fix this would be to reimburse us but they refused. PLEASE pay a little more and save yourself the headache, using DJ will cost you a fortune in the long run We've had huge power bills due to our A/C being low or out of freon and us trying to use it. My parents own an A/C business in another state and had to talk me through finding some of his leaks & errors. I have NO idea what I was doing and could find some of the issues with my parents help so I'm assuming he isn't professionally trained. They were never rude or anything they just don't know what they're doing.

I am a property manager in Springfield and used DJ Trumpy, owner of Trumpy Heating & Cooling as my…read moreon call maintenance man for a very short period. At first he started out strong, then he wasn't able to get to jobs while telling he was. I asked DJ to purchase a used refrigerator and new window AC unit for one of my units. He billed me for the items and I paid for the items but he never delivered them. I requested the owners money back several times and DJ ignored all my calls. I called one last time to say please return the money before I take action. He again did not return my call. DJ is not an honest man and would not trust him to handle any of your repair needs.

Pricing a bit high .. But they showed up on Time, did the…read morejob and left They r about 25% higher than others

Actually fixing the problem and pretending like everything is fixed. Saved $30" on a plumbing job I…read morepaid $287.... ?They took out the old hardware and replaced it with new fill and flush valve. I'm STILL having the problem with the valve not staying down after flushing. Meanwhile the water is just running in the tank and I have to physically push it down after taking top off tank (every time)!!!!. The last gentleman told me my toilet is to old(2012) that's why it's not flushing properly.... I flushed the toilet to show him after he was Lollygagging on my property for an hour that it's not working he decided to gaslight( oh that's how you flush) me and left still with the same problem. Telling me I need to buy a new toilet and the reimburse me with the money I already paid. I should have been on top of the first technician since he left "whispering" it's all done while I played video games. I feel like my money was wasted. If my video would post I would definitely post

Issacs helped me out the same day. Left a msg, Got a call back. Knock on the door faster than I…read moreexpected. Serviceman recharged and cleaned the A/C condenser and cleared a clog in the water supply for whole house humidifier. The price seemed fair enough to me. Probably get it back in lower utility bills in a year or two.

Our furnace stopped working this morning. A friend recommended Isaacs Refrigeration. I gave them a…read morecall and they were able to squeeze me in. Matt was able to figure out what was wrong and had my furnace going in no time. I couldn't be happier!

These guys are great! They are prompt, courteous, and someone I trust completely. I will call them…read morewith all of my plumbing needs. They took on a huge project for me that other plumbers said that they wouldn't bother with. I'm truly thankful for their help.

I have been using Easterday plumbing for some years now. A recent plumbing problem prompted me to…read morecall Easterday Plumbing again. I got the same courtesy treatment from your staff. I was most impressed with Aaron, who fixed me up right away. He was professional yet patient with me in explaining what my problem was. He seemed to be a positive person who wanted to do things the right way. I have other plumping work that will need to be done. Yes, I will be asking if Aaron is available.

I hired Aire Serve Springfield, IL to furnish and install an AC condenser, coil, and fabricated box…read morefor my 950 sq. ft. mobile home. After the installation I noticed the exterior disconnect was installed behind the condenser, the line set not supported from condenser to interior unit, drain line not present, floor penetration not properly sealed, no permit. I spoke with Joe and Jill and they explained they would send the technician out to correct the deficiencies. Jill squared away the permit. The technician came out to relocate the disconnect, install two support straps for the line set, sealed the floor penetration for the line set, and a surprise pvc drainage line installed for condensation. The city of Springfield, IL inspector came out and noticed the condenser was not level and the code required safety caps were not installed on the refrigerant connectors. Apparently, code required for theft purposes. Aire Serve was very responsive with scheduling the technician back for eliminating the code violations. My suggestion to Aire Serve is to educate/retrain technicians on industry codes. Three stars for a basic installation to take three trips for code compliance and for the technicians parting words "Try to have a good day."

I called about a repair on my furnace. We had a poor installation, and the inspector asked for…read moresome repairs. I was told by Air Serv that no one could pull a permit for an existing furnace, and that I would have to replace the entire furnace and air conditioner system. I told them that the inspector specifically asked me to have licensed HVAC guy pull a permit to have it repaired - it was mostly an issue of placement - and they tried, again, to sell me on a whole new system. They were polite about it, and if you want a whole new system, maybe they're great. But repair was not something they were interested in.