Great Service, quick and professional. First our first floor after sixteen years went the unit went…read moreout but now we have a new one and it was replaced very fast. Our second went out as well. We called in and a team of professionals came out and quickly had it replaced. This company has payment options as well. The team was very professional and courteous as well. We could not ask for a better group of professionals working in our home. Prices are reasonable as well! A while back one of our wonderful poodles was stuck in the vent and one of the blessed tech came out and saved our poodle and got the poodle out! A hero in our eyes! and the poodle was safe and sound! We have found the perfect company to call! If we can add more stars, we would! Kudos to the team!

Very friendly, professional service man that did a thorough job and showed up on time. How many…read moreservicemen manage to show up on time these days? Very much appreciate this as it minimizes my time needed away from the office. The prices are also reasonable and I didn't feel like I was being upsold on items I didn't need like with their competitors. Overall very happy with the service and plan to continue using A&M.

Eddie and his team did an amazing job helping fix my issues! I had been experiencing humidity, high…read moreenergy bills, and the old AC falling behind on hot days, not to mention a gas furnace that was over 20 years old. My house is a '88 and also had some very old and poor insulation. Eddie and team even identified broken ductwork in my garage. I decided to get the AC/furnace replaced with a heatpump, get the crawlspace cleaned up and encapsulated, and get the old attic insulation replaced. The quality of life improvement was IMMEDIATE and I'm already seeing lower energy bills! Would highly recommend!

I wished I had read these reviews prior to getting a unit with them! New unit 10 months ago and 4…read moreservice calls from issues with the thermostat to unit not cooling. Now I'm sitting in my house AGAIN with a temp of 83 degrees. They offered a warranty plan I was considering but there isn't a chance in hell I'll do that with them now. Next contact will be the ATTORNEY GENERAL if there is another issue after they repair this one and I would encourage you to do the same!

Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.

Avg pricing. Simple repair of HVAC needed but included pricier 'diagnostic'. This diagnostic was…read moredone in about 10 sec yet with very strong recommendation. No probing or equipment was used or much investigation. Follow up was needed only to find at even more expense that the diagnostic info was not correct.

We needed evaluation of our HVAC unit. They fit us in, even though all techs were booked up. The…read moretechs were friendly, professional and knowledgeable and had everything sorted out and fixed in an hour! The techs that came didn't have the exact part needed so they called another tech who was nearby and he had the part and brought it to us! They arrived on time and called prior to their arrival. Very happy with their service and would recommend them to anyone that asks. Kudos!

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

Sam and Adil have fixed my HVAC systems twice. Their response time, pricing, and customer service…read morewere excellent. Also, they are laser focused on fixing your problem rather than trying to sell you parts or a new system that you don't need. I highly recommend them as competent, honest, and trustworthy businessmen!

You will never find more professional, hard working, honest guys. All three of the gentlemen that…read moreI met were absolutely wonderful, in all aspects. None of my friends could give me the name of a great Hvac company and I had been burnt by another company that I hired last year to install my unit. These guys cleaned up his mess and gave a singLe Mom a break! If you need Hvac work done you have got to call Sam or Akram! I would bet a free haircut that you will love their work, their price and their timely responses and follow up! Thank you Service Medic! All three of you ROCK!!! Be BLessed

When my air conditioning at my house in Cary stopped cooling the house this summer, I actually…read morestarted by calling another company. The other company's estimate came back a little high, so when my friend told me about Triangle Repair Group, I decided to check them out. And I'm so glad I did! I used their website to request an appointment, and their customer service representative, Alex, called me soon after to schedule a technician to see what was going on. The tech, Paul, quickly identified that the issue with my 2.5-ton Rheem package unit was a leaking evaporator coil. He showed me the problem (you could hear it audibly hissing!) and asked if he could follow up that afternoon with a quote to replace the coil. Paul was friendly and helpful and explained things at an appropriate pace. Alex sent me a quote later that day. I was surprised when the cost came back significantly lower than the other company: turns out the part was covered under warranty! I was pretty happy they found that out. Since I had to go out of town, and the HVAC was located entirely outside the house, I asked if I could schedule the repair for while I was gone. Sure enough, Paul was able to get the job done a couple days later. I came back to a comfortably cooled house. Because I'm "that guy," I decided to open up the HVAC to check out Paul's work. A+, super workmanship, clean job! I think and hope we'll be able to get many more years out of this system. I was very pleased with TRG, Paul, and Alex, and I look forward to using them again when I need repairs or a new system... though, obviously, I hope I don't need either anytime soon.

5/10/2023, 7:54 AM Not a scam. But I'm sure it was under the…read morename of the person who hired him 2 months before I bought the house. (Stephanie) When I reached out to him he was extremely rude. As if to say and what do you want me to do!!! I would never recommend this company to anyone. So Lynn I'm sorry that you and the company didn't get it correct!!

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!