Bradly was able to come a day early and fixed our leaking issue within 30 minutes…read more Thanks for the help!

ARC provided an excellent new gas service to the kitchen for the new gas range. The price was…read moreslightly lower than quoted, which was appreciated. Clay Hayden and Seaton along with the other guys were very efficient and ran the gas line as discussed.

Another great experience with Joseph Rose Plumbing. Water started bubbling up from underneath our…read morelawn right behind the city meter. After the city came and turned off the water, I called Joseph Rose Plumbing at about 3 pm and they arrived about 4 pm. They dug up a small area where the leak had been and found that a pipe from our lawn irrigation system had failed. They fixed the problem, filled in the hole, and we had our water back on in a few hours. They took a situation that could have been a major headache and turned it into a hiccup for us. Thank you Joseph Rose Plumbing!

We hired Joseph Rose Plumbing to replace our hot and cold water valves under our kitchen sink and…read moreto adjust our water pressure in our home. At the time, we also need a new water heater and asked them to give us an estimate for a new gas tankless water system while they were here. The two guys who showed up to do the work, were very professional, thorough and efficiant. The work that we hired them for was excellent and the cost to do this work was excellent - they were here for a couple of hours to complete the work and give us an estimate and charged us only $265. Another plumbing (Brown Brothers) company we hired to to adjust our water pressure (ONLY) a 7 months ago - were here for only 15-minutes and lowered our high water pressure way too low, charged us almost $500 - and it took them 7 months to bill us. Do not hesitate to hire Joseph Rose Plumbing for your work at your home. Also, I would like to add that the Joseph Rose technicians took pictures of ALL the work they did - before and after - and these were all included in their emailed invoice. That said, while Joseph Rose's estimate for a new gas tankless system came in a couple of thousand dollars LESS than the lowest estimate we recieved from other companies, we were very nervous about hiring them for this particular work because they didn't mention anything about pulling a city permit for the work. At the end of our discussion - the guy told us that they don't pull permits - this is the responsibility of the homeowner. He said you want us to pull a city permit for the work, it would cost $500, but a permit isn't required (for new installs and like-like-replacements). At the time I didn't realize that a city permit only costs $65 and the this work 100% requires a permit to be pulled. I found this out when I emailed Durham City inspectors to inquire. When I emailed Joseph Rose Plumbing why we were not hiring them for this job, they responded with "We install lots of gas tankless water heaters without pulling permits". Ethan did respond to my email to let me know that his office manager was new/still learning and misunderstood. If you are having plumbing work that requires a city permit - look elsewhere, none of the three other companies who gave us estimates required the customer to pull their own city permit for the work - let alone charge $500 if you wanted them to pull a permit. The $65 permit fee was worked into all other estimate invoices - we never even saw the fee.

Franck and the whole team are truly the best by far! They…read morepulled out an old dead unit and put in a new one. I have many issues with the duct work under my house and they are working to fix everything in a very professional manner, they understand the frustrations of being without cool air on these hot days and no matter that it's taking a while to fix everything, they are working as fast as they can to keep me cool! You would think that exceptional service like this would cost an arm and a leg, but NO!! their price is the best (and I received several offers)! Franck and AJ took the time to explain the work the needs to be done to me before they started and while they were doing it. A big thank you from the bottom of my heart goes out to Frank and AJ for all you have done and are doing for me, I appreciate it all and will gladly recommend you to one and all!!!

Needed maintenance on my HVAC system. The tech was very professional and provided great explanation…read moreon anything he was doing! Service was thorough and top notch. The original quote was exactly what I was charged. The tech did not try to sell me anything I didn't need which I find to be very trustworthy. I highly recommend this company.

Did what they said they would do. Responsive and flexible. Clean professional. Price was high and a…read morelittle bit of a surprise because I thought their quote was final price but realized they quoted me not including taxes which for a larger job were significant. But other than that. I was pleased.

The serviceman was polite and was careful not to make a mess while removing my faulty garbage…read moredisposal. He finished the job in a timely manner and everything is working properly now.

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

We had two simple tasks: install a per-faucet water filter, descale our tankless heater. We got TWO…read moreleaks: one busted pipe and one improperly installed water filter (screwed on badly, constant dribble). Neither of them were caught and ran for weeks causing massive water damage. Matherw's refuses to take responsibility and even BILLED US TO FIX IT! insurance is suing them for us. STAY AWAY. They do NOT stand by their work!

Cary plumbing came to replace a valve behind the toilet on 12/19/2026. After the guy left ripping…read moreme off for 3 1/2 hours. I noticed on 12./26/26 the water being dripping for a week. Ruined my floor and now the valve still has to be replaced.

On the Saturday of Easter weekend, the tenant in my rental house told me the water heater had…read moreflooded the basement. I called Cary Plumbing. The guy on the phone told me a new one would cost $1900. I thought that a good bit high but maybe water heater prices had gone up, and it was a holiday weekend, so I said okay. When the technician came he told me it would be the $1900 for the heater itself plus another $400 or so for his labor, and that if I didn't do it that day, who knows when it could be scheduled on a normal workday. By then I was frustrated and didn't want the tenants without hot water for a week or so while I haggled over money. I told him to go ahead. After paying $2600, including tax, I noticed in Lowes that their water heaters still cost $700. They actually haven't gone up much. $700 plus $400 is what this should have cost. I paid roughly $1500 more than I should have. The technician left a small paper indicating I paid in full but it had no information about the water heater make or model and nothing about warranties on the heater itself or installation. I texted their office asking for those things and was ignored. Then I left a phone message and was ignored. Finally I drove to their office and was told my case has not been processed and they'll send me everything when it is. I'm still waiting. I feel this is the worst I've been cheated by any company in decades.

I saw several bad reviews for this company and decided to look for another option. My time is very…read morelimited that I can be at home to wait for a service call and their window was too long to wait.

Reaction time was very slow. Did not get contacted from them until a half day after job was…read morecompleted. I was less than impressed.

Melvin is a true find! I had unscrewed the kitchen faucet…read morecap to see why the tiny, sealed LED light had gone out in the Allen + Roth faucet sprayer. Upon unscrewing the metal hose, it immediately retracted into the curved faucet -- slid through the tube and caught at the end of the pipe under the sink. I was able to feed it back up through the curved faucet, and could see the end of the metal hose up near the top side but was unable to pinch the edge of the hose and pull it through. I worked at it for a couple of hours -- trying and hoping that I could fix it -- but finally threw in the towel. Professional help was needed. Melvin answered my phone call at 8:30 am while on his way to an already scheduled service call. Hearing that we had guests who had just arrived the night before, he agreed to try and make it by our house that afternoon. Melvin was able to come by that afternoon, reconnect the water line, identify the part number of the faucet head, connect with the company's customer service department to determine the replacement part. Melvin is knowledgeable, patient, fair and kind. He goes the extra mile in providing plumbing service. Unbeatable!

My water heater burst during the night, unknown to me. When I went downstairs and saw the flooding,…read moreI called several plumbers through Yelp, and only one called back right away. Melvin, the plumber, was on his way to another job, but he stopped by within a few minutes to turn off and secure the WH. He made an appointment for the next morning, and arrived on time with a new WH (the old one was rusted out). He spent over 5 hours, installed the new WH, new pipes, and new pressure tank. He even found and cleared the cellar gravity drain, which had not been cleared for at least 28 years. The workmanship was superb, his attitude was very helpful, and the price was more than reasonable. I'll definitely call them for any plumbing repair in the future.