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    Party equipment rental

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    A Festive Affair Party Rentals

    A Festive Affair Party Rentals

    (8 reviews)

    Terrible customer service. The lady who answered phone calls (if they actually did) was rude and…read moredidn't have answers. They also gave no other way to contact anyone if they were running late. They were also late both dropping off and picking up the tables and chairs. Do NOT use this service.

    Last Fall we rented a tent from A Festive Affair in Gilroy for a celebration of our late Aunt's…read morelife. We were away when they set up, but on our return discovered a cut in our own nearly-new garden canopy. We notified Ruby and sent her a manufacturer's quote for a replacement canopy. A different crew, based in their Half Moon Bay headquarters, arrived to remove the tent. The leader of that team analyzed the possibility our canopy was cut by their workers' action and even re-enacted the scenario, saying he would personally confirm our claim to the company's owner. After more than a month of waiting for a response, we phoned and Ruby said the quote attachment didn't open for her -- yet she never bothered to let us know that fact -- so I sent her a new copy. More time passed without communication from A Festive Affair, so I visited their Gilroy office and was told the company owner refused to believe his workers tore our canopy. Ruby said his decision was final. I purchased a new canopy at our own expense, but condemn A Festive Affair (An Infected Affair?) for causing the damage, failing to let us know our initial notice did not fully display, and denying our claim despite the testimony of their own representative. I strongly advise against employing this company!

    Elegant Events - eventplanning - Updated May 2026

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