I called them for help with a service issue and the woman I spoke with was interrupting me, I…read morecouldnt even get out a full sentence before she "mhm" 'd me in a very condescending way. Very poor customer service. She seemed very angry that I called for some reason. Probably going to have to switch companies because I don't want to feel like a burden just trying to maintain my home security system.

Had a very expensive camera system installed that never worked properly! Called and told them…read moreseveral times. Finally had them come take their junk out and installed ring cameras that work perfectly!!!! Beware- you have been warned. The customer service sucks and they did nothing for us on this crappy camera system!!!!

My wife and I are trustees for a 10-unit condo building in Plymouth. We recently hired Standish…read moreFire to maintain the fire system in the building. In our 10 years as members of the condo association we've never been so impressed with a vendor. We wholeheartedly recommend Standish Fire. Our building used the same fire inspector for 15 years and there were issues with our system. I set up appointments with a couple fire inspectors in the area for additional opinions, Standish being one of them. Mike and Peg, the owners of Standish Fire, arrived on time for the initial walk down. They were friendly and professional. Their quotes were much more competitive than our previous inspector. Another inspector I met with was a larger, corporate alarm company who refused to give us a quote because our system required electrical work. Luckily both owners of Standish Fire are licensed electricians. Throughout this journey Standish educated us on our various matters like code and insurance liability we hadn't previously considered or even looked at. They were truly watching out for the safety of the building's residents and business owners. As we explored switching to Standish Fire, the Plymouth Fire Chief sent out a notice to our board about several violations. The notice was sent on a Thursday with a plan to do a site visit on the following Monday. The majority of the building owners agreed switching to Standish Fire was the right choice -- fair pricing, prompt service, having the necessary licenses and having equipment we needed in-stock were all factors that made Standish Fire a clear and strong choice. We were blown away on Friday afternoon when Standish Fire called after we shared the Chief's notice with them. They offered to come over the weekend to install all of the equipment we needed to bring us into compliance for Monday's walk down with the Chief. They had equipment in stock that our previous inspector wasn't able to source for months. They even made themselves available on Monday morning. By the time Monday arrived our system was totally in compliance and everyone was happy. We could go on! If you're in the Plymouth area we highly recommend Standish Alarm. We look forward to working with them for years to come.

From the owner: Selling your home?…read more We can get it ready for resale by making sure your Fire / CO System is compliant with Mass. General Laws Chapter 148, Sections 26F & 26F 1/2. We take pride in all the services we offer from design to installation, cleaning and testing, to scheduled maintenance, troubleshooting and emergency repairs of residential and commercial Fire Alarm, Security Systems, Access Control & Electrical Systems. Our Central Station monitoring gives you the peace of mind knowing your systems are being monitored 24/7 and that help will be right there when you need it most. We have the experience to handle your residential or commercial fire alarm, security and electrical systems from start to finish and everywhere in between.

Mr. Bill Hultin is a great professional and a funny one as well!…read moreThe system he installed 5 years ago is still ticking like a clock. I recommend his services to small and medium companies or households.

From the owner: We from Liberty Surveillance can pride ourselves for having over 400 successful installations under…read moreour belt. More than 11 years of experience, guarantee a supreme level of service and complete satisfaction. Our company has more than 20 regular customers, who always turn to us when they have a new surveillance challenge facing them. They know that we give 1 year guarantee on installed equipment, as well as on labor. We support the manufacturers warranty where some components are guaranteed for 10 years in some cases they carry a lifetime warranty. The product would be replaced at no cost for parts. Average installation time for our systems is 5 days, whilst our highest quality equipment goes for up to 11 years without need for repair.

I had this company's service for over 5 years. After a few years, at least three of the window…read moresensors went bad (beyond battery replacement). It took several conversations with different reps to admit that they were a defective or recalled (?) product and this was after two service calls that were far from free. Then the unit battery in my basement went bad...another service call. Furthermore, I found them to be repeatedly negligent in calling me when the alarm was tripped at least 5 times. This was all thankfully accidentally over a year or more but they kept calling a wrong number. I eventually found that out. What if it was a true emergency? You get the point. Not a happy customer ;) There are DIY security systems for well under a thousand dollars that don't require the same expensive service calls and can be monitored remotely by the company and on your own phone. ANE offers all the standard feature for significantly more. I would estimate you'll pay triple what you think for the lifetime of their products. They also didn't mention how long their sensors would last when installed. I can't recommend this company or many of its competitions that I've tried. Go with one of the big name DIY systems and pay the monthly service. You'll still save money vs going to ANE.

From the owner: Home Security Services for New Bedford and Nearby Areas, designs, installs, and monitors Wireless…read moreHome Security Camera Systems. Monitoring security and surveillance systems. Providing Alarm system installation, service and automation in the New Bedford MA region and nearby areas in New England. Services for New Bedford and Nearby Areas * Security Systems Consulting * Security Systems Installation * Security Systems Monitoring * Fire Detection Systems Monitoring * Security and Fire Systems Repair and Maintenance Service 24 Hours Monitoring for New Bedford and Nearby Areas * Commercial Alarm Monitoring * Home Alarm Monitoring * Commercial Camera Video Monitoring * Home Camera Video Monitoring * Commercial Security Systems Installation * Home Security Systems installation * Commercial and home Security Systems Design * Home and Commercial Fire Alarm Systems The security experts at Alarm New England in New Bedford have years of experience in the security industry and specialize in residential and commercial installations. They know the area and its unique features, and will provide assistance in setting up your system. Their goal is to protect your home while you are away. Their mission is to help customers protect their homes, and they are there to answer any questions you may have. When choosing a security system, make sure to consult with a licensed professional to ensure you get the best one for your home and budget...

Yeah- I wouldn't recommend this place ever. I rather my house be robbed than deal with this mess…read more They lock you in for so long on a contract that's like 3 years long and claim you get all these perks and stuff and warranties and stuff but they love to charge you extra for " stuff that's not included". The customer service is 0/10 and I mean it. I spoke to people on the chat and on the phone all equally rude, don't help at all and they will either end the chat on you randomly or hang up the call and don't bother calling you back. In the last week and a half I've spoken to about 6-7 reps all for service call that none could really manage to see how to schedule. And then the 2nd to last person scheduled the visit and didn't even tell me when it was, so the final person spoke with told me a date and time and I told her that doesn't work- why schedule a service call without asking the customer what works for them? Like I don't understand. If you vocalize how angry you are- they will end the call or chat. I've seen nothing but bad reviews and it's unfortunate because I'm stuck with the stupid device for another 2 years. I wish they would really work on their customer service skills and actually value their customers. I noticed they have a sorry response to everything but nothing gets fixed, so it defeats the whole purpose. Go elsewhere don't even bother.

They are the worst security company! If there was rating of negative 10 I would! They don't deliver…read moreon what they agreed to and they lied on various occasions about what products they will provide. They severely overcharge for what they provide! The technicians that come to your house or business are totally disconnected from the management. They tried to lock me into a 3 year contract. I will see what my lawyer has to say about that and all the misrepresentation.