Quality service matches quality products especially lumber. Delivery or at the store, easy peasyread more

Always knowledgeable and helpful…read more Always knowledgeable and helpful. To wells top quality only. They are friendly and accommodating at all times

I needed to replace a few boards on my back deck so we measured them up and went to Cottle's in…read moreEdgartown. I thought the price of the fir boards was fair. There was no extra charge for cutting the boards although the cuts were not necessarily even I was able to use them after a little fixing. Staff was very helpful with our purchase from the warehouse to the cashier. They also had nails so we had a one stop shop.

Their website states that they are open on Saturdays , while the Edgartown site is closed…read moreSaturdays. This is misinformation as the West Tisbury location is definitely closed on Saturday . It was not pleasant driving all the way from Edgartown on Saturday only to find them closed, contrary to their website. Also the time and gas wasted was annoying. Hope they will update their website , not a difficult task .

Worst customer service of any Lumber Yard/ Hardware Store in the Falmouth, MA area. Disrespectful…read moreand unprofessional people at three rising levels, from point of sales attendant, to next level experienced person, to full-staff manager on the floor (owner?). Latter's actual response to a question about an over-priced product compared to a different local retailer was simply' "So what?" Similar responses on previous visits. I left vowing never to return again - and I won't.

Rude employees and some poor products. Two out of three pressure-treated fence posts I ordered were…read morebad: One just split apart before I got it in the ground. Another one has to be replaced after 2 years in the ground! Never had this happen before. Also, when my roofer had supplies delivered last year, the truck driver put his stabilizers right down on the front lawn. Grass is still not right.

A zero rating is needed for this business. Falmouth Lumber is rude and disrespectful. I have given…read morethem three different chances at my business and they've failed each time. They won't get another opportunity.

Went to Falmouth lumber for a Anderson storm door over a month ago. Someone was supposed to come…read moreout and measure. We made 4 attempts, but no one will get back to us. Poor business practice. I give them 0 star rating.

I had an issue with a custom rug, Carpet Barn replaced it . They actually had someone call me ,…read morecome out to our home , discuss the situation , then replaced the carpet . The service was what I expected from a family run company . I highly recommend Carpet Barn . So rare in today's " Amazon " world !

Stay far far away from this company!!!!! The beginning of July I purchased a carpet and put a…read moredeposit down for half of the purchase which was almost $2000.00. We scheduled the carpet to be installed the middle of August. Last week I started calling them because I did not hear ONE WORD from them as to whether the carpet had come in and if the install date would be the same. I CALLED THEM 4 TIMES to see if the carpet was there and our salesman was TOO BUSY TO RETURN ANY OF MY CALLS!!! I called on friday and was promised he would call me back. AGAIN NO PHONE CALL. TOTAL GHOSTING!!!!! I finally said enough is enough and requested my money back after they had used my deposit for a month without even ordering my carpet!!!! I went into the store to receive my refund and the salesman didn't even apologize for my inconvenience!!!!! AND THE KICKER IS I STILL DON'T KNOW IF THE CARPET WAS EVEN ORDERED!!! So, as a resident of Falmouth, who has lived here all my life, I beg you to stay away from this company!!!! I am certainly going to tell EVERYONE I KNOW IN TOWN WHAT TERRIBLE SERVICE I RECEIVED AND TO STAY FAR FAR AWAY!!!

My Dad and I both have been getting out firewood from Smokeys (Don) for over 5 years. 100% legit…read moreand ALWAYS give you what you pay for and more. I highly recommend, and I never write reviews. Don deserves it. Super nice guy to boot!

Responded to my questions very quickly, told me exactly what was going on and the condition of the…read morewood was as described. Delivered the wood on time and had zero issues with the process. I would/will absolutely use again.

Updating my previous review in 2025. I'm now a returning customer at Boston Stone Works and Mona is…read morestill awesome. I did a partial kitchen reno and needed to match the existing quartz counters that Mona's team installed last time. Ran into a problem: they didn't have any remnants in that color, and I'd have to purchase a whole slab just to match a little section. Mona came to the rescue! She offered me a remnant of a different color that she promised matches really really closely the original color. And since the new section was to be installed across from the old one (not contiguous), it would be very hard to tell. Sure enough, it worked out perfectly and Mona saved me a lot of money by finding a creative solution. Just like last time, I was doing this long distance without seeing anything in person. With contractors there is always drama or miscommunications, especially if you are not there to supervise. Not with Mona. Her reliability, attention to detail, and smart problem-solving in every project, no matter how small, give me total peace of mind. And the prices are still very reasonable, even years later! Thank you so much!

I've had not one but two great experiences with Boston Stone Works. Initially, they came to my…read morerescue and changed out a counter that another counter company messed up. They replaced that one with a fabulous granite counter and just recently replaced another old laminate counter with a beautiful white stone counter. The work was done expeditiously and great quality and service! I will use them again in the future and recommend them to family and friends.

Wow! Absolutely outstanding from start to finish. Ed, the owner, came out to the do the estimate…read moreand was super-informative. He and his crew were great guys-- honest, reliable, amazing work ethic (they did our job on our big 1890s house in the winter, with no issues-- we have a very high roof, and it was a big and tough job all around). I am so impressed. Also it gives real peace of mind to know the gutters now will not rot out; they were the original wood gutters and we wanted to preserve the historic look of the house (lots of detailed, carved molding) and not have to keep repairing the gutters in patchwork-pieces.

From the owner: Fibergutter is the worlds first pultruded fiberglass gutter. Fiberglass gutter is more durable,…read morelonger lasting and better looking than any other gutter on the market. Made in the USA.