We owned a home for a year and half in the Deep Creek Lake area and hired Procom as our telephone…read moreand Internet service provider (Comcast did not reach that remotely as of July 2022). The prices were fair, we weren't locked into a contract, there was no deposit, the invoices were clear, the website was easy to use, and the customer service was great. We rented a modem/router from them for a month and then bought our own to avoid the monthly rental fee. Rita was a pleasure to work with and was always friendly, prompt, and kind. Whenever we needed a technician to come out (which wasn't often), someone came by quickly and completed any necessary repairs promptly and professionally. I definitely recommend Procom as a great choice for telephone and Internet needs.

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

Staffed by Carol Beer actalikes. "Computer says naoooooooo"…read more To be fair, they don't seem to have access to the information you might need concerning your account and seem to only be equipped to sell things. But Comcast Xfinity should stop sending you to that shop then to solve your problem if you have a problem they are not equipped to deal with.

First the prices are getting out of hand. The customer service is obviously in India or some other…read morecountry which has barely grasped the english language. They raise the price every year but do not let anyone know and charge late fees because you were not aware. Customer service can not fix any thing and are impatient even though you have to wait 30 minutes to get a hold of them. Can not wait til we have another provider in this area. Doubt they would be any worse then Xfinity.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

Cove offers a wide variety of services for Residential and Business Customers. Check out their…read moresite to see what all they offer. Their Customer Service department is wonderful they are very patient, friendly and informative.