I was in Deep Creek for Father's Day weekend, and decided to stop in to pick up some last minute gifts. During check out, I noticed that they offered free gift wrapping for Father's Day gifts. The staff there could not making it more obvious that they did NOT want to wrap the gifts. First, during check out, I mentioned which items were Father's Day gifts, putting them in a separate pile. Apparently, that wasn't direct enough of a request. Then I had to mention again that I would like the Father's Day gifts wrapped. "You want them wrapped?", the cashier responded, as if asking to make sure I didn't want to reconsider. When she started to wrap the gifts, she wanted to put four discrete gifts into one box. I asked if she would wrap please them separately, and even then, she took two of the smaller ones and again asked about putting them in one box. At that point, I relented. When the gifts were finally finished being wrapped, the cashier handed them to me, in a loosely stacked pile. I asked for a bag to carry them in, and she said if they were in a bag, the ribbons would be crushed. There was no way I could handle three wrapped gifts, the bag already in my hands, and my small child, so again, I asked for a bag. She begrudgingly gave me one, and guess what? The boxes fit just fine in a bag WITHOUT crushing any bows. Meanwhile, at my request for a bag, another attendant snarkily expressed, "Wow" at my request. If you don't want to provide additional customer service to patrons, then don't offer the service, but don't treat them as if it is a huge inconvenience to you when you are the one offering the service. To make matters worse, I called and asked to speak to a manager. The manager apparently was the person who waited on me when I was checking out! She was not in the least bit apologetic or remorseful about the exchange. I have shopped at that store, and spent a pretty penny on their beautiful but largely overpriced gifts. I don't mind the price because I am their target customer - the vacationer who doesn't care about the price but just wants the items and the experience. Well no more! As a fellow business owner, I would say the staff would greatly benefit from going through Bob Negen's Whiz Bang Retail Academy. They need it. Or otherwise, someone who does want to provide customer service will finally come along and put them out of business. read more