Charge 100 dollars to just come and look 400 dollars to NOT fix the issue in February. Now they…read morewanna charge us another 500 to come do nothing again. Do not recommend this place at all. Our grease trap wad not taken care of properly by them. Go some where else

Quick to respond, very knowledgeable, reasonably priced. A family-owned business, friendly and…read moreprofessional. They empty our septic tank but also came out to identify and fix a worrisome malfunction with our system.

Great guys great service quick to change battery out. Best battery around. I would recommend them…read morefor sure

We had two batteries that were just a few years old and would not hold a charge. The owner…read moreunderstood our predicament and he sold us two new batteries at a pro-rated cost. Very happy and satisfied.

I saw a news report about the owner of this shop helping out a homeless man. He received an…read moreanonymous letter from the residents on Monona Drive saying that they will not give him their business because they feel "unsafe". I am impressed with the amount of compassion and empathy this owner is showing this homeless man. Instead of using that energy to send a passive aggressive anonymous letter to the owner, the residents could have pooled together resources to get a voucher or send a check to get this homeless man a hotel room. We're living in the middle of a pandemic and we need to have compassion and empathy for each other. I, for one, will be giving my business to this establishment when and if my car needs work.

My son had work done there. Price was a few hundred less quoted elsewhere and he said the service…read morewas great.

I came in specifically asking for my muffler leak to be welded and for a straight pipe. I was clear…read moreabout what I wanted. The job was not done correctly -- the muffler was not welded and it's still leaking. Basically, I paid for a service that wasn't completed. Very disappointing experience and a waste of time and money. I wouldn't recommend this shop if you expect them to actually do what you ask.

My Kia sounded like a stock car and I called these gents Saturday morning at like 1030 and they got…read moreme right in and and had my car sounding like a top by 1230 and charged me 180 parts and labor. It's hard to find a good honest mechanic

Have always had great experience at Kalscheur's. The service technicians are very experienced and…read morethorough. I have purchased a Chrysler 200 and then a Jeep Cherokee. The Jeep is 10 years old and runs great. No problems due to the good care that Kalscheur's gives it.

Horrible customer service from the woman at the front desk in the Service area. I pulled up at 7:55…read moreone morning (open sign was on) and wasn't greeted by the woman at the front desk. In fact she was looking at me with an annoyed/shocked expression on her face...like I was clearly interrupting the breakfast she was eating at the desk. I explained that my tire was quickly losing air and I didn't know what to do. She told me to go across the street that they couldn't help because no one was there. She was just there to take scheduled cars. I've absolutely never been treated like that before. Understandable if no one is there but no need to be so cold and clearly uninterested. The service station across the street was gracious and was able to help me quickly.

20 years ago I had a car leak fixed here and they were great. This time I had road noise from…read moreuneven car door. I called and stopped by same day. After a quick evaluation of the issue, he made a few tweaks and a few trips back and forth for tools. 10 min later my car door seemed flush again. Told me to come back if it wasn't fixed. Any big name body shop would have tried to manipulate a way to keep my car and charge me out the ass. This place? No charge. Not many honest businesses like this left. Thank you so much!! I will share this story often.

I went to this awhile ago and was pretty satisfied. I had an alternator problem with a car and took…read moreit to them. The first time they worked on it died but they came and towed it back to their shop for free and got it working and never had a problem after that. good price and were pretty nice.

Safety - we are here for a daytime charge, but looks to be well lit with mall parking lot lighting…read more Not a lot of foot traffic during our visit so again would be careful if alone at night. Accessibility - a little hard to spot with only 3 stalls and hidden behind a fenced electrical boxes. This one is not to far off the highway but with the few amount of stalls may be full depending on the time of day. Amenities - Near a mall with a small food court, nice clean bathrooms just inside the main mall entrance, multiple restaurants within walking distance. No bathroom when mall is closed outside the hours of 10 am- 10 pm you may need to stop before charging. Number of Stalls -3 Uncovered - visiting during the summer so not to bad curious what it would be like in the winter.

The day before I was supposed to leave on a 12-hour road trip, I noticed oil leaking underneath my…read morePalisade. Needless to say, I was pretty concerned. I had no idea whether I was dealing with something minor or a serious problem that could potentially keep me from making the trip. At about 2:00 in the afternoon, I went to Wrench hoping they might at least be able to take a quick look at it. I explained the situation to the manager, and without hesitation, they found a way to squeeze me in despite already having a shop full of vehicles. After some nervous waiting, the manager actually brought me into the shop and showed me exactly what was happening. Thankfully, the problem turned out to be fairly simple. The oil drain plug hadn't been tightened enough to properly crush the washer against the oil pan, which was allowing oil to leak. The relief of finding out it wasn't something major was huge, but what impressed me even more was what happened next. They didn't just diagnose the problem and send me on my way. They worked me into an already busy schedule, took care of the issue, and even got an oil change done while they had the vehicle. Matt stayed late to make sure my Palisade was ready so I could leave on my trip the next day. That kind of customer service is becoming harder and harder to find. They could easily have told me they were booked and to come back another day. Instead, they understood the situation and went out of their way to help. A huge thank you to the manager and the entire crew at Wrench. You guys absolutely earned this five-star review. Highly recommended!

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.