It's a crap shoot. If you get someone knowledgeable in the area you need help but let's be real…read more Who knows every thing about all areas? Maybe a handyman. It's a necessity. Bought porch furniture here this year too. Pretty good service Tip. Go after 730 pm.

The garden center is good but neglected. You hear the venders talking about home depot people not…read moredoing their work ect. I am in business and know that customer service is paramount. I was there last week and purchased a roll of Sod and placed it in my car amoung other items. I peeked at it, it seemed ok but I did not want to unravel the entire roll as it makes a mess in car ect. Got home and rolled out the sod to find 90% of it was dead. These things happen someone did not water it or it came in with this issue. Regardless I took a photo and said to myself next time I am in Newington I will show them the photo and get a credit. I went back to store a few days later. I went to customer service and was greated by 3 folks who thought that my issue was funny. They told me that I had to bring in the wet dirty roll of dead sod. I said that is unaceptable.They promptly told me thats their policy. I told then to please get a MOD (manager on duty). A manager did come and explained that they are just doing there job, its company policy. I explained that I had a sales receipt and photo. She promptly gave me a credit. Its the beginning of May and we have not had any days over 70 degrees.Why is this happening? I will not be returning to this store that has no customer service. Why did this happen, and why is the customer inconvenienced? Someone did not do their job. No one said I am sorry for the inconvenience!!! Pass the buck and stick up for employees is not a policy. I will be sure to tell all my neighbors and friends. The policy and attitude of this Home Depot in Newington is a disgrace.

Today, I Drove from Maine to NH to buy my welding wire. The only wire you carry is flux core. As a…read morebusiness owner myself I use top notch gas welding wire. Because I don't like my work to look like chicken sh*t. I told your cashier- so he could pass the word on to the manager and his comment was "it's above my pay grade"! Hahahaha, yeah- You sell 5 different welders and a wall of accessories, but can't carry proper welding wire. I'm done shopping at your store. Nobody was helpful & you DO NOT CARRY A REAL SELECTION OF WELDING WIRE!! WASTED 3 hrs of my time. Thank you.

Easily the worst retail experience I've had in a very very long time, if not the absolute worst…read more Today (12/5/20204) I made my way to the Portsmouth location to return a Predator 4375 generator and wheel kit purchased on 11/29/24 that would not run after many failed attempts over days of weeding out potential problems. My wife took advantage of a Black Friday deal as it was more than half off the new price. As with any refurbished item, we expected scratches, dings, and possibly a rebuilt carburetor etc. What I did not expect was to open the air filter and find it soaking in dark oil, which is something I figured would be checked and mentioned. After finding this out, I spoke to someone (unnamed) over the phone on the 5th day of the return, as I personally was unable to come in that day due to an extremely important medical appointment. "No problem. Come in tomorrow and ask for me directly. Just bring it down and I'll take care of it." I thanked this person for being helpful and understanding. Fast forward to this afternoon, I load the item into my vehicle and drive the half hour in the snow to do just that. "I can't take it with gas in it" is the first thing said to me by the same individual after greeting them and noticing the name tag. Should I have known that? Maybe, but "just bring it down and ask for me" is what I was going off of. After mentioning this, the representative said "I did say that, my bad" and proceeds to tell me he can't take it back either way. Now I understand that my personal medical issues are not the problem of Harbor Freight or it's employees, but I mentioned this before coming in, once for the day before I arrived, and once for a separate appointment the day of. I was made to feel that it would all be just fine. A quick return and I'd be on my way to an extremely important and time sensitive meeting. I left lots of time in between, fearing that something like this may come up. After telling me "too bad" essentially, I was told I could purchase more items (a bucket and hand pump) to remove the gas before bringing it inside. Now I'm outside in the rain/snow pumping gasoline out of an item that was purchased and did not work in the first place, using items I had to buy in order to return said broken item. My very visible discomfort and disappointment was obvious, yet no "sorry" or anything like it was even touched on. I understand retail, and the woes of customer reviews and behavior having worked in retail for many many years myself, and I promise that this was not an irrational customer seeking attention. I am shocked, and honestly, disgusted with how everything happened. Great discount tools is what I expect and have always gotten, not discount customer service and discount attention to detail. This has been a massive and unnecessary disappointment.

Stopped into Lowe's, Greenland, NH Tue. April 15 to price a tool chest. Found a Craftsman and took…read morea picture of it on sale, $399. Spoke to 2 salespeople and asked lots of questions, including military discount, in stock, and cost of delivery. I decided $79 was too much. i told I would be back with my SUV. Came back Saturday night, 4/19 and apparently the sale went off on Friday. Nobody had told me that the sale would end Friday. MGR. COREY would not honor the sale price even though I showed him the pictures and that I was just there on Tuesday. Then he was trying to provoke me by saying you should've bought it them. Moot point. That's the way they treat women in this store. I had bought a home 1 yr. Ago. Bought lawnmower, power drill, snowblower, cellular shades and myriad of other household hardware at Lowe's. I left the store utterly perturbed. However, I returned because I needed the tool chest. Corey wouldn't mark it down to the sale price, but wanted me to open a Lowe's charge and he would give me $100 off.... But I already had a charge. I'm not finished with this story yet.

I just moved here from Tampa FL and we needed to swing by Lowe's to get different ideas for our…read morehome. We were greeted by Chuck and he gave us the run down on mowers and the weather. He was so helpful with guidance and advice. We then ran into Chip who also helped answer lots of great questions we had. The next day we went back to Lowe's and ran into Reed. He was also so resourceful and helpful. Coming from florida. I've never had anyone ever want to help us less if I went to find someone. For some reason this Lowe's has a bunch of wonderful helpful staff members that clearly love the company they are surrounded by. It was so an impressionable visit that I had to give a shout out. Thank you Lowe's for helping this city girl from learn about how to best live and enjoy the New England way. I've never had a great experience at a Home Depot and Lowe's. Honestly it felt like the workers hated when people needed something. I didn't see that happen here. Everyone was walking around, scouting to find someone to help. What a wonderful place to visit. Thanks so much for the great service and value Lowe's off of Greenland! Your employees are happy and they show it!

Great neighborhood resource. I really liked the previous management, new management is great also…read more So convenient, so helpful. I virtually always find what I need, whether paint, repair materials, garden supplies or household cleaning supplies, without having to hike acres of concrete at Home Depot.

I was just there, looking for 5 diverse items. A young man stopped what he was doing and cheerfully…read moreguided me through the store; he knew exactly where everything was, and gave me good advice on one item after asking me my intended use, steering me from one grade of steel wool to another: "This is what I'd use for that." Perfect. After he'd helped me, I had a very nice chat with the two cashiers at the front of the store. In all, I got exactly what I needed, and was in-and-out in about 15 minutes. So, deep inventory, knowledgeable, friendly service, and pricing no worse than Amazon's (I prefer to support my local Maine neighbors, when I can, but paying a stiff premium can be daunting. Not the case here. In all, a fine store, run by good people.

Ricci Lumber has so many good options for hardware and they always have what I want. The employees…read moreare so kind and knowledgeable. I enjoyed working with Karysa from the design department. She is detail oriented and understands the concept of a great kitchen design!

Ricci Lumber is a lumber yard and an Ace Hardware store. But what it really is, is a place to go…read morefor things that they don't have at Home Depot and Lowe's. Really, I've found a variety of odd bolts, downspouts, aluminum channel, and other things that I can never find at Home Depot. And the people know what they're talking about. I'm not saying that no one at Home Depot knows anything, but there's a difference. The pipefitter who's working as a Home Depot as a greeter is a nice guy and I wish him all the best, but the guy at Ricci who knows where every obscure nut and bolt is located does me more good. I haven't compared the prices. I doubt if Ricci is cheaper, but my guess is that they're similar in prices and frequently after I go to Home Depot, I have to stop at Ricci anyway.

This is the place to go when you're looking for some special kind of bolt, screw, grommet, etc. and…read morethey don't have it at Home Depot. The selection is endless and the store is really set up for dealing with people who know what they're doing, so I go to the web site, find what I need, print out the page, and bring it with me. The store is around the back of the building, so drive to the back and people will think you know what you're doing. If you happen to go at lunchtime and you like Greek food, be sure to check out the nearby Cafe Nostimo. It's just a few blocks away and it's amazing.