I've been with Electric Insurance for 30+ years. I have three accidents. The first one was my fault. They took care the claim and my premium went up for the following few years. No problem! Learned my lesson! The second accident was also my fault but I was able to justify it because it was on a snowy day. No premium increase! The third accident was 50/50 at fault. They guided me to fix the damage on my car and I paid for the deductible. Nobody wants to get into an accident regardless who's fault. When it happens, I am confident in Electric's specialists to handle the claims. read more

We've had this insurance for over 30 years beginning in 1986 when I used to work for General Electric. They no longer exist as it's been sold off to another company. We had to scramble to find affordable auto & home insurance which is especially challenging living in CA, where most insurance companies have fled. So sad! read more

Electric Insurance - Electric Insurance no longer exists. - Insurance Near Me - Beverly, Massachusetts

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I was in a car accident hitting a guard rail on an icy day. I had a great experience with getting my claim processed and paid in a timely manner. The car was totaled , the resulting claim was very fair for year and car model. I could not be happier with this company. read more

As many have stated, working with Electric Insurance Company has been a complete nightmare. One of their insured drivers hit my parked car. He continued to park, left the cars without a note, and only contacted me when I left a note on his car letting him know that I had filed a police report and got pictures of both of our cars. Once we finally got the claims process started (two week after the accident), I was directed to their "Commercial Claims" department because the guy who hit me had a company vehicle. Commercial Claims is apparently two people - Terry and Cathy. Getting ahold of them has been extremely difficult. I've called multiple times, multiple days in a row to never be responded to. But as soon as something came up that they needed, I was supposed to drop everything and jump on the phone with the body shop (whose contact info they have....) and get something for them at the drop of a hat. Because I work a 9-5 and wasn't able to drop everything, I received an email two hours later from their claim person in all caps (the email version of yelling) insisting she needed it now. Well, imagine that. You want answers and wait two hours and get mad? Imagine waiting DAYS. So now, I just got a call from Hertz stating that the rental car was overdue. I dropped my car off at the shop on a Friday and got a rental that day. The rental was supposed to be through at least Monday, when we'd get a better estimate as to when the car would be done. It was only approved for three days, to which I then told was being extended. So imagine my stress when Wednesday Hertz calls me and tells me they reached out to the claims person on Monday about an extension since they didn't receive the car back and she ... NEVER RESPONDED. They then said that they'd be either charging my credit card for the additional days OR repossessing the rental. Oh, fantastic. Awesome, great. So I'm sensing a pattern here in their lack of response. I've been calling and emailing non-stop today (for literal hours just trying to speak to someone) and have yet to speak to someone who can help get this extended, as well as get me any information as to why I am essentially being ghosted. Again, I was the person who was hit by their at-fault driver. I should not have to chase people down to get this all figured out and have to pay for the additional Hertz charges because Terry refuses to do her job. As if I wasn't stressed enough trying to get my car fixed, now I'm dealing with having to beg people outside of the Commercial Claims department to help me get this extended as well as approve the additional damage the body shop found because no one will return my calls and messages. It's grossly negligent and anyone who is considering Electric Insurance should stay as far away from them as possible. read more

The worst customer service and long delays regarding paying claims. Electric Insurance subtracted 2 deductibles for the same claim and they will not resolve the finding of double deductiles. read more

this "USED" to be a good insurance company. But in service and rates they have gone down hill. I previously a few years ago gave this company an excellent rating. They sent me letters asking to send friend and relatives for quotes. I did but was embarrassed by their pricing. Sometimes 2 and 3 times higher than other insurance company's. They also have increased my car and house insurance by 25% with no claims? I am going to ask them to take me off their e-mail list for advertising. No I do not recommend them. read more

Disappointing. I feel betrayed. We had Electric Insurance on our cars for 13 years, and were enrolled in autopayments through our insurance agency. Around the time of my mother's passing, apparently they decided we were behind in our payments. I don't know what went wrong in their system, but they cancelled us, and refused to hear anything from my insurance agency or myself to work it out (and we were perfectly willing to catch up and continue), then threatened to put us to collection for the back-pay which after their forcing us to take our business elsewhere we didn't want to pay for the obvious reason that if they were gonna mess up and cancel us after so many years when we were already on autopay with them and didn't want to hear a thing about it from us, well we didn't want to hear a thing about it either after moving on to a better deal anyway. So basically, over the cost of a few months of payments in which nothing happened anyway, they pushed us from former customers who ended up finding a better deal anyway, to people and their friends telling everyone not to use this company and why. Horrible, what a disappointment after over 13 years of having been loyal, sayisfied customers to them. Rude, unfriendly, completely lacking in compassion, and unaccountable for their mistake - such a significant decline from where they were. The whole scene has become downright criminal, but this was genuinely disappointing. Is this the kind of company you want to do business with? read more

I've been a customer for 20+ years - started when I was a GE employee years ago. They have excellent customer service when on the phone with them. Rates have been fair. I encouraged my sister to join with them years ago and she is still a customer as well and raves about them. read more

BEST unknown secret in insurance. I was an insurance agent for 25 years. Electric Insurance used to be only available to the employees of General Electric, their parent company. Great customer service, excellent claims and have not found any other company with better rates or more comprehensive coverage. read more

This company is horrible to its customers, my brand new 2018 vehicle was struck at in my drive way and all they have done is give me half information, also charging me a bunch of hidden fees such as abetterment fee for the car parts that has less that 20,000 miles on it. Honestly I dont know if Iam being treated unfairly because of my ethnicity or other but i do plan on taking legal action , also been a customer since 2011 with 2 cars and a home God forbid if the other car struck my house I would be living in a home with a huge hole in it read more

If I could give this company a negative five review I would they are terrible they do not approve anything customer service is horrible forget about getting paid out they left me in my apartment with mold and would not pre-approved a hotel stay all they had to do was review my policy loss of dwelling which was $12,500 their crap crap crap believe all the reviews read more

Electric Insurance is highly unethical. We are seeking help from the national media to expose what happened to us. When Tropical Storm Irma hit our home on Sep 12, 2017, our roof was damaged and we had water leaking into multiple rooms.  The roof replacement cost nearly $25,000 and our home owners insurance, Electric Insurance, an affiliate of GE, has refused to pay their share of the roof replacement.   Electric Insurance is claiming "wear and tear"; however, they inspected our home when it was purchased less than a year ago and I have their letter stating "We are pleased to let you know that the inspection concluded that your home does not display any conditions of concern." I tried contacting the BBB, our State's Department of Insurance, and the CEO of GE, but I cannot get them to acknowledge the conflict between their initial home inspection and the post-storm determination of "wear and tear."  One of my contacts used his GE email address when corresponding with me. Had their initial report included mention of roof problems, or that the roof would not be covered, I would have had the opportunity to shop elsewhere for insurance and/or replace the roof prior to it leaking. Based on the roof's age (depreciation), and an average of two quotes, my estimate is that Electric Insurance owes $10,673 for their share of our roof replacement.   I strongly believe that Electric Insurance is abusing "wear and tear" to avoid payment of legitimate storm damage with many of their other clients as well. read more

Electric Insurance is a terrible company! There should be a zero stars choice because Electric Insurance is a big ZERO. My truck slid off of the road and into a ditch due to black ice and hit the embankment of a driveway which damaged the front bumper, radiator, a headlight, and dented a fender. That was a month and a half ago and I finally got my truck back yesterday without the dent repaired because they refused to cover the dent claiming that it was not due to the accident, which it was. They also stopped returning any emails or phone calls almost two weeks ago and I would not have had any transportation once their rental coverage ran out if not for the kindness of the auto body shop where my truck sat for that month and a half while the shop waited for authorizations for repairs. As it turns out Electric Insurance hires seedy private claims adjusters who also ignore phone calls and collude with Electric Insurance to deny any part of your claim which they can get away with. Now I have to live with the dent or pay out of pocket to have it repaired but at least I have the truck back in my possession. Be forewarned: Electric Insurance is not a company to do business with! read more

Wish I could give zero stars, I've had electric insurance for about 14 years, someone just hit my car and I called them, for the first time ever, just to inform them and was told that I didn't have collision coverage, so if the other person didn't have coverage I would pretty much be out of luck. From what I was told, when I bought my last car "they sent me a letter" requesting me to schedule an appointment for them to come inspect the car but since I never received the letter they decided to remove the coverage. No phone call and no email. Luckily I was not at fault. read more

Avoid this company at all costs. My husband and I were 28 year customers with the company and after an alleged dog biting incident on our property, they cancelled our homeowners and umbrella coverage 10 days before we were scheduled to sell the home at closing! They refused to extend our coverage through the closing date of our property even though we had insured 4 homes and multiple cars with them for 28 years with only one prior claim and even though they agreed that the alleged dog biting incident had no legal basis and involved no real injury or loss (not even a single stitch because it was really a scratch rather than a bite). Horrible, horrible way to treat longstanding customers. Shame on this company. read more

We signed up with Electric Insurance when we moved to MA in 2007 from upstate New York and learned that our NY insurance company didn't do business in MA. Husband said it was something about the State controlling the price of insurance. A friend from Boston recommended Electric. Since 2007, I have had to file two claims with them. In the first case, the other driver had pulled out of a parking spot and hit my right front fender. Electric was very helpful in guiding me through the claim process. They were even more helpful when the other party claimed I had pulled in front of them. With advice from Electric, Husband took photo's that proved the other party was at fault and they had to pay for the repair. Our premium did not go up. The second claim was for damage caused by another driver in the Whole Foods parking lot. The other driver left a note with contact information (How many times does THAT happen??). Electric handled everything. Based on our experience with Electric Insurance, we are very happy. read more

I have been a customer with Electric Insurance since 1990. I have always had excellent service. I have had two claims that were handled excellently, quickly and without any hassle. I have thought of switching, but I like knowing that if I have a problem, I can get a fair no hassle payment. read more

My wife and I have been Electric Insurance customers for over 16 years. Their rates and service are second to none! Over the years we filed about three claims including one total loss. The process was painless and efficient. Today we also insure our home with Electric Insurance and feel that we pay very reasonable rates for a top notch service from a great company. I always recommend the company to our family and friends since they do not advertise in California. read more

Our car was hit while parked almost a month ago by your client in a moving van. On top of a large ding and window issues, the alignment is off. Now here's the real issue. Almost nothing has been done to resolve this. We need two cars. I have cancer and two kids, the youngest just over a month old. My husband needs to get to work. We can get no response despite leaving messages with Matt Anderson the agent in charge. I understand it probably sounds like we were badgering him, but no. We received FREQUENT calls when my information had been entered in under your clients. I left several messages w 2 agents letting them know I'm not Bill. I'm Anne. However I've only managed to speak To am agent twice. The first time to learn they were looking for the name of the person who rented the van, and the after 10 days or so following up to find it had never even gotten that far in the process. When I went to speak to my neighbor, I found one message had been left for him, which he returned. Unfortunately it was never followed up on till my second call. Now maybe it's because Matt has been on vacation twice in this time period. His VM will even say he's out of the office past the return date and roll into another vacay. Maybe he's busy. But if this claim doesn't go through you, and rather through Penske, I have no place to follow up there and no status info currently. No Matt has told me I should have no expectations as time line, which makes sense. He waits at least a week before making calls. He did say I could get reimbursement for fixing the car from our insurance company, but I'm confused as to why we should pay out of pocket with undoubtedly increased premiums since we had a spotless record. To me it makes more sense to have you pay out and seek reimbursement if necessary. Or at least make a phone call so I don't have to utilize social media to leave bad reviews, hoping to get a response. I just want a working car again. So I can take my month old to the pediatrician if needed. To get my 4 year old out of preschool. So I don't need to try and schedule my often 6 days a week appointments around trying to get my husband to work everyday. Or between having to send the person who supports our family or me, sick w the two kids in winter weather with a car that's not really safe to drive. read more

I filed a claim in March because one of your drivers hit my vehicle, he was issued a ticket and my truck is still sitting in front of my house today waiting to be repaired. There was a witness that stayed to give a statement to the police, your company will not proceed without their statement even though they've already spoken to him. I need my vehicle to get around in. I have 2 kids that are active in sports and I have to leave work early to travel in the bus in 100° weather. I used to call almost every day, now I only call Mondays and Fridays. I've never spoken to Matt Anderson even though the phone rep saying they are going to transfer me to him, they always come back on the line to say "Matt said" and repeat the danger thing they've already told me. How long ate you going to wait on this witness? You're driver got the ticket, it's his fault! I always get told "we are still waiting on a statement from the witness." The witness DOESN'T care! Move on, take responsibility for your driver. I will blog about your company until this is resolved. I'm only giving a star because I have to. read more

i inquired abt the $1.00 monthly installment fee. if a customer has automatic payment, the customer is billed an extra dollar for subscribing to autopay. this is nothing more than corporate greed. read more

My truck was struck from the rear by their insured, after which, it took them EIGHT months, and literally hundreds of phone calls before they paid my claim which was for (1) bumper, and (1) tailgate. Additionally, my truck sat for 15 days at their "inspection" center so they could "properly" determine the repair cost, (loss of vehicle use was not paid during this time, and nor was a rental provided) at which point the assesment report came back with incorrect year, model, and COLOR information on it and a repair cost estimate was insufficaint to replace the tailgate alone, much less the bumper. I ended up paying $1600.00 out-of-pocket to fix my truck after Electric Ins Co got done with me. Companys like this are not to be trusted. read more