As a Bus Station, Eldon Square is quite impressive, it is a large bus station and is inside the intu Eldon Square Shopping mall, fairly close to branches of John Lewis, Costa and Poundland, it has a giant screen broadcasting all the locations you can get too from here and the next two buses to get to that location which is cool, and that really helped me on my journey as of course I'm not from Newcastle, or the North East area and have little local knowledge, with this only being my second day in the city which I have only visited once before when Manchester City thrashed Newcastle 3-1 in December 2012.
There wasn't many staff around the bus station to ask for help which was a shame, there was also a lack of announcements in the station.
It seemed to serve a good amount of locations including Durham, however the 52 minute bus journey is dwarfed by the 10-15 minutes it takes on a train with First TransPennine or Virgin East Coast.
I used this bus station today to go to and from Angel of the North, and then onto the Metrocentre and I found this to be the best interchange out of the three I've visited, which also included Gateshead which is also quite near to my Hilton hotel.
Overall, the location is good and the services it provides is good, however if you want to continue your journey via bus or metro, you might need to walk or get another bus from their to the train station, another main issue is the lack of staff around the station yet I still think Eldon Square Bus Station warrants a solid three star rating. read more