The MetroCentre Interchange is a fairly nice public transportation Interchange, mainly serving the intu Metrocentre, which is the largest shopping centre in the UK. It is actually fairly unusual for a shopping centre to have its' own devoted Interchange, and something I have only seen once before in the case of Meadowhall in Sheffield, both of them are down to location, these large shopping centres are often located out of town, hence an Interchange for the likes of buses and trains is needed.
From the Interchange, it can be slightly tricky finding your way to the Metrocentre if you're a first-time visitor, as you normally have to go up a lift and the signage, in that case, could be improved.
The Interchange has an adjoining Railway Station, and in its-self, it has 12 platforms, served by most operators including GO North East, Arriva and Stagecoach.
Services to and from here can go to the likes of intu Eldon Square, Central Station, Durham and Gateshead.
When I visited, there seemed to be a small delay of the buses going into Newcastle and Gateshead, hence causing confusion, as I didn't mind which bus I was going to get on as they were both roughly the same distance on foot from my Hilton hotel, I managed to wait around the same area which they were both located at.
The use of big screens such as at intu Eldon Square and more staff around the Interchange showing the next bus to each destination and not just the "final destination" stated on the bus would also have been useful.
A medium to high two-star rating for this Interchange, which is let down by issues such as the slightly complicated nature, big screens and the station being understaffed. read more