This Railway station serves the city of Durham, it is a small station, and old-fashioned station and is operated by Virgin Trains East Coast, with all staff I saw at the station employed by the railway franchise.
The station has two platforms, yet it is quite difficult to get between the two, which involves going down the lift into the entrance and car park, going around to the other side and then using another lift. There is a lack of signposting which is a shame.
There was a Costa coffee stand at the station but that was about it, so this isn't the best of places to start a long journey, trains here in the northbound direction run to the likes of Newcastle Central and Edinburgh with CrossCountry, there also are other trains from TransPennine and Northern going into Newcastle.
The Southbound has trains into Reading, Plymouth Leeds, and Birmingham with CrossCountry, Liverpool and Manchester with TransPennine and Darlington with Northern.
This is also part of the Newcastle to London Kings Cross Line, going to London via York with 1 train per hour in each direction.
The station staff seemed friendly enough but the overall feel and facilities of the station were poor, and especially around the information desk and Costa coffee it did feel really old fashioned to the point where I feel this station only deserves a slightly generous two-star rating. read more