1. Eldercare Advocacy

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Staten Island, NY

Eldercare Advocacy

5.0 (2 reviews)
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Updated 3 months ago

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1 month ago

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Clove Lakes Health Care & Rehabilitation Center - Prepping for the annual Thanksgiving Continental Breakfast!

Clove Lakes Health Care & Rehabilitation Center

(42 reviews)

Castleton Corners

Clove Lakes rehabilitation I spent close to 3 months…read morerecovering from a fractured pelvis. I already had a stroke which made it more difficult to recover. I had a choice which rehab on Staten island to choose from. I had heard that Clove Lakes had a good reputation for therapy. I was fortunate to have two very good therapists that would not let me give up and helped me push through my pain. Ruel my physical therapist and Imran my occupational therapist Imran were not only knowledgeable but motivating. I looked forward to my therapy sessions everyday. P.S. The gym is new and well equipped. The therapists are knowledgeable and treat patients with respect. I was also very happy with the CNA's that were assigned to my care. They were pleasant to be around, they were very helpful and encouraged me to get stronger and more independent. They were gentle and kind and did not make me feel uncomfortable. A special thanks to my regular CNA's that helped me most Charlotte, Tamara, Eleanor, Phyllis. Kudos to Tamara and Charlotte for helping me with all my needs in the mornings and always getting me to therapy on time. I was pleased with all nurses and CNA's on my floor. My only complaint is there should be more CNA'S assigned on certain shifts. Now for the downside. Elevators that only work sometimes. There are times you could wait up to 30 minutes to get on since we all have wheelchairs since elevators are always breaking down. FOOD.. I understand it is difficult to prepare meals for so many people with different need but I challenges the cooks to taste what they serve. Good thing they offered some alternatives if you were lucky if they answered the phone. Bring your loved one some goodies. All and all, I made the right choice,

My mom was a resident for rehab for 2.5 months and the communication was non existent with my…read morebrother & me. We had an initial progress call with the social worker, dietitian, & head of rehab & they were not able to answer any of my questions. My mom contracted a UTI & we were never notified of the infection and only found out when my mom told us they took a urine test and was on an antibiotic. The facility is very outdated for the amount they charge for room & board & needs a big facelift If you are thinking about placing your loved one at Clove Lakes for rehab or long term, think about another facility & do some research before you do.

Sunrise of Staten Island

Sunrise of Staten Island

(4 reviews)

Sunnyside

i want to give the concierge linda meyers a special thank you as i deal with her the most, on her…read moreshift. she is so honest, caring, empathetic, and genuinely compassionate and helpful . she truly tries her best to help everyone and works very hard. also the concierge anita is very kind and sweet and patient. thank you anita, and all those that volunteer on breaks. god bless you for all you do and how very much you care.

Mom fell numerous times- the last one was questionable (I believe abuse happened) but I didn't have…read morecameras in her bedroom. . Happened during the night and employees found her in bed in the morning w/blood on her pillow. They believe she rolled out of bed and crawled back in. Mom is non ambulatory and screams when she is moved. Impossible for her to climb back in bed. She had to get stitches on the back of the head and broken hip. This happened in June. Other falls I received two or three different stories of what happened. Employee telling resident "I'll put you in the quiet room if you don't eat". Said three times during dinner- I was feeding mom and heard this. Employee sleeping while he is supposed to watch residents. I told manager he was sleeping and she had to wake him up. All residents do is sit in the living room with the tv on. No activities.. this is the second floor memory care. Sunrise has gone downhill in the last year. I moved my mom to another sunrise by me (out of state) and she is thriving. There is more but including bed sores that were not brought to my attention. And sunrise of Staten Island (narrows road), don't bother to respond to this. Your response is automated and if you wanted to know exactly what I witnessed, I already emailed you with my phone number.

Eldercare Advocacy - eldercareplanning - Updated October 2026

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