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    Elberta Hardware

    1.0 (2 reviews)
    Closed 7:30 am - 5:00 pm

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    4 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (46 reviews)
    6.1 mi

    Very well stocked store. If you can not find what you need…read morethere are employees that actually want to help you. Outdoor area is year round and has local plants. Large seasonal selection of palms and fruit trees. Lumber area does not cut any wood. They do have a bulk drive up area.

    This was the worst customer service experience I have ever had…read more I waited approximately 30 minutes in line. When it was finally my turn, the cashier, Diane, made two very brief attempts to process a payment (30-60 seconds) and then abandoned my transaction to help another customer. When I explained that I had already been waiting for 30 minutes, I was ignored. After she returned, I repeatedly told her the ZIP code being entered was incorrect and that the transaction would be declined. She ignored me multiple times, continued processing the payment, and then acted surprised when it declined. When I pointed out that I had warned her several times, she responded, "I wasn't listening to you." That statement perfectly summarized the entire interaction. She was dismissive, argumentative, and unwilling to listen to the customer standing directly in front of her. The situation became even more shocking when she openly stated that she did not want to work there, was only filling in for someone else, and did not want to deal with customers. She then showed me her name tag and identified herself as Diane. Everyone has bad days, but customers should not have to wait 30 minutes only to be ignored, spoken to disrespectfully, and then told by the employee serving them that she doesn't want to be there in the first place. Lowe's management should review this interaction and provide additional customer service training or determine whether this employee is suited for a customer-facing position.

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    Crack on front window.
    Crack on front window.
    Lowe's Home Improvement

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    Paris Ace Elberta

    Paris Ace Elberta

    2.8
    (4 reviews)
    0.6 mi

    First of all I love Ace hardware ,we have been to this one many times as it is pretty close to…read morehome..they are so friendly and helpful and have unusual things mixed in with your basic hardware..I m always finding other "cute"things here..anyway last night I did a pickup,online order ,curbside. Today we went to get it and all was good the guy brought it out ,put it in the trunk then asked for a signature..with everything going on I didnt feel like signing anything ,I had no gloves etc etc and this covid is making me paranoid..anyway that is a weird policy for curbside as the reason we didnt go in was so we could just pick up,like everywhere else and have never had to sign anything..so for those doing pickup ,they should maybe not worry about the signature as you have my printed receipe..

    So went here today to fill my 30 lb Propane bottle, I was charged for 9.4 gallons. This is…read morephysically impossible as a 30 lb propane bottle holds 7 gallons, or 7.4 when venting. We called the store and got the typical attitude with "well I dont know, maybe our machine is not calculating correctly but come back and I'll refund the two gallons" great but we're 10 miles away from this Paris Ace Hardware, so round trip 20 miles, all for their mistake. I've been in there before, everyone has a really bad attitude, seems they really don't like customers getting in their way. My advice is unless you like getting ripped off stay out of any Ace Hardware that says Paris Ace Hardware. There are other places to buy hardware, lumber, and propane without getting attitude and getting ripped off!!

    Elberta Hardware - hardware - Updated July 2026

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