I've often been a customer at Ace Hardware locations all over the place. This is the first Ace…read morelocation I've visited in Lower Alabama and with little surprise it is very much like other Ace locations I've visited. Ace tends to have among the best customer service of any of the hardware type stores I've experienced. The folks working at most Ace locations actually seem cheerful and happy to help you find something or give suggestions on the best items for certain projects. The staff are also good about reminding you about available discounts and other money saving options. The experience at most Ace locations is far better than what you typically get at Lowes, Home Depot or Walmart.

What a huge store ,one of the guys said it's the largest in Alabama..it has everything and is so…read moreclean and neat..the staff is awesome and very helpful..it is located in a strip mall along with Beaulls, PigglyWiggly, Dragon City and a few other smaller stores.. we bought a few things but will definitely be back..they also have a rewards plan and veteran discount..

​I haven't dropped an update here in 5 years so now's a good time. Actually, I'm glad I waited this…read morelong to update the review. About 2 years ago, I noticed there were fewer staff around, and things started to feel a little more difficult than I was used to. But in the last year or so, they've really ramped up their game, and the service has been excellent again, totally back to its normal self. I have been a fan of the brand and while factors vary by location continues to be the best I have experienced and continues to be my go-to for my many honey-do excursions. :-) ​Bottom line: These guys are still killing it. Still the place to go for what you need, and yes, even with Lowe's right next door. 4/6/26

I reserved and picked up a tile saw on 7/29/26 at around 8:30 a.m.. The man turned it on and the…read moremotor started up so I took it and drove the half hour to the job. I set it up, turned it on and as soon as it was under a load it tripped the GFCI built into the power cord. I tried calling to make sure they knew I was coming back with a bad saw but even after asking to be redirected by the operator 4 times nobody answered. When I told the man at the counter what the saw was doing he plugged it in and turned it on. I told him it only does it under load and he said I must have plugged it into a bad extension cord. Wow. The counter person is looking at me sideways like I am trying to pull some sort of scam and it is now going on 10 a.m. He called for a manager and said it would be a few minutes. The manager showed up 15 minutes later with an assistant manager and after hearing what was going on said the best they could do was void the contract and refund the deposit. I suggested in the interest of customer service and being I had a job to finish that maybe the best coarse of action would be to send me home with the next level up saw and charge me the original price or the 4 hour rate rather than for an entire day but, again I was looked at like I was trying to scam them somehow. The manager started to write up the contract and said he had to charge me full price for a 24 hour rental -even though the entire situation was at his discretion- and I almost went for it in the interest of finishing the job but after being treated like a thief by all 3 I said "Not good enough" and left. By then it was almost 11:a.m. Ridiculous.

I have purchased a Saw Stop table saw, a Festool track saw and various other tools from Gulf Coast…read moreTools. Their prices are generally pretty good and their selection is excellent! The team is friendly and very helpful but not overly so (for when you just want to look around). They are a great local resource as opposed to the big orange and big blue boxes. We are lucky to have them here in lower Alabama.

This is a great store for any tools you need ..they have these cool bins in front with all kinds of…read moredifferent tools,batteries, clips, scissors, glue etc, it is so much fun looking thru them.. .. I always find things I can use when I craft..in fact I hate these kinds of stores but love going here and usually spend more money than my husband.. they have cheap tools and good ones.. check it out.

Very well stocked store. If you can not find what you need…read morethere are employees that actually want to help you. Outdoor area is year round and has local plants. Large seasonal selection of palms and fruit trees. Lumber area does not cut any wood. They do have a bulk drive up area.

This was the worst customer service experience I have ever had…read more I waited approximately 30 minutes in line. When it was finally my turn, the cashier, Diane, made two very brief attempts to process a payment (30-60 seconds) and then abandoned my transaction to help another customer. When I explained that I had already been waiting for 30 minutes, I was ignored. After she returned, I repeatedly told her the ZIP code being entered was incorrect and that the transaction would be declined. She ignored me multiple times, continued processing the payment, and then acted surprised when it declined. When I pointed out that I had warned her several times, she responded, "I wasn't listening to you." That statement perfectly summarized the entire interaction. She was dismissive, argumentative, and unwilling to listen to the customer standing directly in front of her. The situation became even more shocking when she openly stated that she did not want to work there, was only filling in for someone else, and did not want to deal with customers. She then showed me her name tag and identified herself as Diane. Everyone has bad days, but customers should not have to wait 30 minutes only to be ignored, spoken to disrespectfully, and then told by the employee serving them that she doesn't want to be there in the first place. Lowe's management should review this interaction and provide additional customer service training or determine whether this employee is suited for a customer-facing position.

First of all I love Ace hardware ,we have been to this one many times as it is pretty close to…read morehome..they are so friendly and helpful and have unusual things mixed in with your basic hardware..I m always finding other "cute"things here..anyway last night I did a pickup,online order ,curbside. Today we went to get it and all was good the guy brought it out ,put it in the trunk then asked for a signature..with everything going on I didnt feel like signing anything ,I had no gloves etc etc and this covid is making me paranoid..anyway that is a weird policy for curbside as the reason we didnt go in was so we could just pick up,like everywhere else and have never had to sign anything..so for those doing pickup ,they should maybe not worry about the signature as you have my printed receipe..

So went here today to fill my 30 lb Propane bottle, I was charged for 9.4 gallons. This is…read morephysically impossible as a 30 lb propane bottle holds 7 gallons, or 7.4 when venting. We called the store and got the typical attitude with "well I dont know, maybe our machine is not calculating correctly but come back and I'll refund the two gallons" great but we're 10 miles away from this Paris Ace Hardware, so round trip 20 miles, all for their mistake. I've been in there before, everyone has a really bad attitude, seems they really don't like customers getting in their way. My advice is unless you like getting ripped off stay out of any Ace Hardware that says Paris Ace Hardware. There are other places to buy hardware, lumber, and propane without getting attitude and getting ripped off!!