This is in response to the Owner's response to my comment…read more
I have no issue with a business being bilingual. The Chia staff worker SAID TO ME, multiple times, that I could not speak to the manager BECAUSE THE MANAGER DOES NOT SPEAK ENGLISH. The driver was on the phone with the manager, but I was not allowed to speak to the manager until I said I spoke a little Spanish. That was a very short conversation and at NO TIME did the manager mention a refund.
As the guy who arrived with the keys was locking up the building, I said, wait, I need to speak to the manager to get some kind of refund after this and he looked at me, shook his head, locked the building and walked away. At no point in time was I ever offered any kind of refund in spite of requesting AT LEAST 3 TIMES.
The staff said to me, multiple times, we're just workers, we don't care. I had tipped the driver, and actually asked him to return the tip which I have never done in my life, but when a worker straight up tells me, I don't care, I just work here, they don't deserve a tip. To his credit, he did return it.
I weigh 105 pounds, am a Senior citizen, standing outside for almost 2 hours to get my car back, in the middle of an industrial park at the border in the dark. NO this is not a secure situation, completely created by YOUR parking lot procedure. Driving home at 11 pm vs 9 pm DOES create a security issue. I had to pull over at 1 am in a lousy neighborhood to get gas. Nothing was open anymore. I woke up my entire family at 2 am when I finally got home. YOUR WORKER SWORE AT ME multiple times (one of the workers, not both). That was on your video, but you left it out in your response.
Yes, I had a positive experience last year. And so I had every reason to expect one again. What happened to me should NEVER, EVER happen to a paying customer. HORRIBLE experience. But you got your money, and that's all you care about. Folks, DO NOT PARK HERE. It ruined the final stage of what had been a fantastic trip to Mexico.