This was one of the worst customer service experiences I've ever had. I hired Cerdas Upholstery to…read morereupholster my boat cushions and was told I could pay by credit card or Zelle. When I went to pick them up, the manager, Fernando, suddenly demanded cash only and refused to release the cushions. I offered to pay with both Zelle and credit card, as we had agreed, but they refused. I made multiple trips trying to resolve it and wasted over four hours of my time. When I offered to pay via Zelle -- as we had discussed -- both Fernando and his mother refused, raised their voices at me, and behaved in a way that made me feel threatened. I ultimately had to call the police, and only after the officers arrived did they finally agree to accept the Zelle payment and hand over the cushions.
To make matters worse, the cushions were in terrible shape -- dirty, marked, with damaged vinyl, no skillset shown, don't know how to do piping, wasted materials -- and still extremely overpriced. They were supposed to make new piping with the vinyl I provided, but at pickup they stated they didn't know how. They put the old piping on, even though I specifically asked not to use the old one at drop off. The business also appears to operate with undocumented workers and shady business practices. The entire process was stressful, unprofessional, and needlessly hostile.
I strongly advise avoiding Cerda's Upholstery. You can get better quality reupholstered boat cushions elsewhere for a fraction of the cost, without the aggravation or risk.
