Great customer service. Friendly staff, food is always amazing. Thank you guys for everything. I will be back!!

Tremendous food, makes it easy to get food for the entire family. Staff was amazingly helpful when trying to decide what to get. Salsas are great and can't wait to go back read more

They offer different foods, but the main dishes are chicken combos for parties, carnitas and carne asada. The only problem here, there's not a lot parking. They deliver also to your address. The prices are not cheap, but reasonable. Considering is a small business, but we can support those places. The food is good and the service is fast. There's a few pollo norteño places to go, I recommend you to try it. read more

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Usually not a chicken person but pollo norteño is bomb definitely recommend coming to eat here or take out . Plus they always greet you with a smile . read more

Amazing chicken spot they have the best customer service. The food is amazing. Super juicy always stopped here I would highly recommend! I've been coming here for years and it's always the best read more

Amazing juicy chicken, great deal great food. good for catering as well. Go get yourself some!

Amazing service we get this every single month and we can't wait for the cravings to hit with the such welcoming staff, thank you for the excellent service and hospitality 5 stars!! read more

Best food in Santa Ana! Always have to eat here when I'm in town! I recommend this place to my whole family and they all love it. I'm from LA so it reminds me of home read more

Customer service was very Good. Food is even better tasting. I would definitely come back

Great food! I drove 30min for this place. it is our families favorite chicken. Service is great

Smart affordable tasty choice when in downtown Santa Ana. Service is friendly & fast. The neighborhood can be bit sketchy- candidly, but it's worth setting aside your sense of abomination & get the 3 piece red chicken with tortillas & refried beans. So crispy! So juicy! So good! read more

Prices up, quality and service down. The chicken is clearly reheated from leftovers so you may not always get fresh chicken. This particular meal had a weird flavor. The rice today was absolute trash. No flavor, barely any color and so dry. You can't tell me that no one is tasting the rice or sees the lack of color ? If so that means they just don't care. read more

El Pollo Norteño - Nasty rice - you can tell by the color. - Mexican Near Me - Santa Ana, California

This place doesn't get enough credit. I love eating here. The kind of sauce is also really good. Don't sleep on it. It's all about the flower tortilla as well. Beans and rice are really good. I normally go to pinto beans read more

The people is very helpful and friendly. Unfortunately the chicken (breast) is very dry makes me wonder if it is a warm up from the morning or what. Potato salad is good, salad is good. No fresh drink (horchata/jamaica). read more

Este lugar a bajado . No es como antes . Compramos pollo y carne asada. Y el pollo era puras alitas . Casi $100 dólares . Mejor vayan al pollo loco read more

Pollo Norteno is My Favorite Chicken( Flavor, Prices, Great Menu, Great Customer Service, etc) I surprised all the time (Family, Friends, Coworkers) they Love Norteno Chickeb too. Sometimes I get Flan ( delicious ) House made Flavor. Chips w Pico de Gallo salsa s the BEST!! read more

I have eaten here a few years ago and decided to try them again. I ordered through Post Mates. I ordered a two taco combo. One was carne asada and the other was carnitas. The carne asada was tough and didn't have much flavor but the carnitas was much worse. I'd say the lion share of the filling was FAT! I had to pull off what little pork there was in the tortillas to be able to eat it. The rice and charro beans were great. Even though I was not hungry after trying the Fat carnitas, I decided to take a look at the carnitas torta. Surprise surprise! It wasn't carnitas. I tasted the meat was dry and I wasn't sure what the meat was. Bad! Bottom line if it wasn't for the rice and beans in the combo, I would have had to make some soup. What a total waste of $28.00!!! I need a refund!! read more

El Pollo Norteño - a sandwich with lettuce and meat - Mexican Near Me - Santa Ana, California

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The food is very good, but the customer service is really bad, specially when Luis work, this employee hate his job, we can tell. Person like him should not be working in this places. read more

Placed an order over the phone & the person who answered came at me with an attitude! As soon as i arrived i asked nicely who had taken my order , she right away responded with a bad attitude & came into the situation VERY disrespectful !!! She would laugh / mock me , and already wanted to jump over the counter to physically hurt me. I dont know what stopped her but i really wish she did! The lack of respect she showed to us paying customers is NOT OK! Hope that bitch gets fired Sorry not sorry, Ps . go get laid LILIANA T. !!!! read more

Coincidentally, my other favorite Mexican restaurant was called "El Norteno Tacos", but they have since changed their name. This one matches their deliciousness, and the food is served with a smile to boot (the other place isn't so friendly). I ordered my standard--tacos lengua con arroz y frijoles. It was yummy! Their horchata was a bit too sweet, but it's quite flavorful (instead of the watered down version in many other establishments). I won't be a regular here, but only because it's too far from home and work. Nevertheless, if I am ever in the neighborhood, I'll be sure to stop by. read more

El Pollo Norteño - Tacos lengua - Mexican Near Me - Santa Ana, California

I lived in Santa Ana most of my life and always passed by this place but never even tried it until just recently. I got the lunch special that came with two pieces of chicken and macaroni salad and a drink I think. It's a good deal and the chicken was flavorful, however when you open up the chicken the parts close to the bone were still not cooked so it was red from blood. I chose not to say anything and I just finished everything else but that's a big thing for my family and I when chicken is not cooked enough or properly so I don't think I would return. read more

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Cannot beat the taste and price of their chicken, rice , charro beans and salsa. It my go to place for feeding parties. The takeout is always ready for pick up! Eat your heart out El Pollo Loco!! read more

El servicio en este lugar es horrible, además de la comida, los empleados tienen la peor actitud con los clientes. Llame hice una orden, con mucho tiempo de anticipado, expliqué cómo quería mis tortas de carnitas, NO FRIJOLES, NO LECHUGA, y al final entregaron con todo lo que no pedí y sin nada de lo que agregué, tenía muy mal aspecto, el pan estaba mojado, eran más frijoles y lechuga que carnitas. HORRIBLE JAMÁS VOLVERIA ORDENAR AQUÍ La sucursa frente al DMV read more

I have been here for 49minutes and my order is still not ready. If i would have gotten a heads up no chicken i would be fine with that. But i was never told oh theres no chicken. Not coming back to this place. Came in and tables are dirty and it was empty and cashiers were just talking in the corner. read more

The food here is fire. We used to order for our team at Nationstar/Mr.Cooper and food was always great. I move to Las Vegas and was in town and nearby so I had to pop in. I had 1 carnitas taco, 1 chicken taco, 1 chicken wing, and chips and salsa. All were fire ! It is the flavor due to cooking over mesquite charcoal. Not the greatest location but worth it. Just saw they have a location in Lake Forest. Definitely a must visit! read more

Almost got robbed while leaving this place. Someone pulled a knife on me. I ran into my car and locked the door and the person hanging out in front of the place proceeded to punch and put dents all over my car with their fist. When I went back the next day they acted like they didn't care and at first said they didn't remember. The manager eventually said that she remembered and said that he was a resident onlooker that just had a few screws loose. My car would be perfectly fine and wouldn't have gone through this if I did not eat at this establishment. It leads me to believe that this is a common occurrence at this place because they didn't remember this scene the day before which for me was traumatizing. They didn't express concern or even acknowledge what I was saying. That was a month ago. I came back and waited at the counter for 10 minutes. When I tried to order the special they have until 2 they wouldn't let me order it because it was 2:05. There was nobody in there and they made me wait and then told me it was 5 minutes too late to order what would have been 5 dollars cheaper when I initially walked up to the counter. I always leave a tip when I go here and have been going here for a while but they are always very cold. At first I just thought it was a kooky thing that I overlooked and just chalked it up to them being tired from working or that they were hot in there without a/c. They continue to not value my business and act kinda weird. I can't believe how inhospitable this place is. Never going back here again. read more

La senora que esta en las mananas es muy poco amable atiende de una manera pesima,es una Que Trae Tatuajes jamas pienso bolver a este lugar,deverian entrenar al personal read more

The best, every time!! Lunch special is the best you can get. Only $6.99 and you get two pieces of chicken, tortillas, beans, rice, a grilled jalapeño and a drink. And it is all DELICIOUS!! Also the people that work here are really cool and friendly!! I would literally come here every day if I lived closer. read more

Be really careful about this place. I visited this restaurant around 730pm and ordered a whole chicken, the cook was doing clean-up at the dining room, emptying the trash bins, mopping and cleaning up the restrooms. Nothing wrong with it. The cashier call him to get my order and he goes straight to the kitchen NO WASHING HIS HANDS and grabs my chicken and starts putting together my order and preparing two other ones. I could not believe it, it was so gross to seeing him touching tortillas, meat and the chicken without washing or sanitizing his hands. He wasn't even wearing gloves or a face mask. I asked why he was doing this unsafe food handling and he got mad at me. He told me to leave and not come back. Of course I'm not coming back and reporting it to the Orange County Health Department . read more

I been coming to el pollo Norteño since I was a kid and ONE BAD employees makes me rethink going g back to this LOCATION I think he's name is either Salvador s or Gilberto but it was a Young kid that have me the worth attitude I have ever encounter in a Fast food place. He seriously thinks he's the Owner! I have met the owner and have nothing but good things to say about him and his father. But this kid needs a reality check the way he treats customers since we pay HIS check!!all over a package of Onions that I grabbed that were in a bag. Right next to.me as he was packaging my order! I even paid for the damn onio. Bag and he charged me like a 12oz . Paying for the bag wasn't the issue it was the way he spoke to me!! He speaks to customers that way you better believe you will Lose customers!!! I HOPE THE OWNER SEES THIS AND HAS A SERIOUS TALK TO HIM ABOUT CUSTOMER SERVICE!! read more

I decide to buy some tacos I know they are not speciality, oh total disappointment whitout flavor and the main thing i paid $19 for 6 small tacos and a soda I Never return read more

Food here is actually not bad but the service is so atrocious that even the crispy chicken skin cant save it. Just accounting for this last visit, I sent my husband after a long day at work for a craving I was having.. he stood in line behind 7 people while the guy taking the orders took his time. My husband finally places his order and hands them my card and they give him a dirty look. Then they start questioning him and he explains its his wife's card. He offers to show them my ID and they say "well if she's your wife, you know her pin then" and he says "well yes". They point outside and say loudly in front of everyone "so then you can go to an atm and get the money out" I'll never come here or recommend here again. We have used them for office parties and recommended them in the past and will never use or recommend them again. read more

The food is awesome! We love coming to el pollo norteno! My favorite thing is the birria ugh it's so bomb and the salsa is so hot! Love it and the manager is great if you have an issue he will always help you with any issues! Great spot! read more

Driving around Santa Ana and randomly found this spot. I have been looking for a good chicken spot and this is definitely a good one. I ordered there 3 piece meal with some tacos a la carts as well. The food was so good I amazingly finished it all. The chicken has a good smoky flavor and is super juicy. The tacos are stacked with meat and ingredients and full of flavor, I would definitely recommend the al pastor. All in all this restaurant did not disappoint, we left feeling very full and happy. read more

Delicious food, Definitely recommend! A must try spot! Chicken was so flavorful. Staff was welcoming and friendly read more

My friend took me here to try to cheer me up. Needless to say it worked! When we walked in we were greeted with smiles! I believe Alfonso took our order and he was very friendly and polite. But the food. The food is phenomenal!! We got the 8pc chicken family meal with 2 sides and drinks. When they brought it to the table we couldn't help but Snapchat it. It just looked delicious! But when I finally took a bite after creating my chicken, bean, rice, salsa, tortilla chip burrito my eyes rolled to the back of my head! The chicken was SOOOO moist, the rice was perfectly cooked, not hard, but not mushy, just everything! Everything was amazing!!! I will definitely be back! read more

El Pollo Norteño - After already digging in to the 8pc chicken family meal - Mexican Near Me - Santa Ana, California

Great employees, treat you like family, always provide superior service. Quality of food is great. The red salsa is awesome.

this place sucks , we ordered the package of 16 pcs. with two sides , i requested to give us the salsa and onions that comes with the package , when i received our order, the guy giving us the order was so cheap that did not provide utensils and napkins i requested the items and no result, also the extra sides such as carrots, onions and salsa seems like we are not paying for it, this guy seems like was trying not to give us what is suppose to be part of the order and if you want more salsa you have to pay extra for it, what a cheap place ,this specific business is so cheap and greedy I DO NOT PLAN TO COME BACK EVER AGAIN , I strongly suggest to other people to take your business somewhere else, where you can be more appreciated . For sure is not the best place to buy food , not that much of a clean place, they are so cheap. no asking for free items , just to receive what we are paying for. food was ok , nothing worth for coming back. read more

Lunch special is 2 pc chicken (leg and thigh), 2 sides, tortillas. (Corn or flour) and a drink for $5.99. I got horchata and the chicken was pretty flavorful. Across from Santa Ana DMV. The place needs a little update since there was a hole in ceiling and water damage. read more

Best pollo Asado in OC and SA ! Definitely recommended! Frijoles charros are the best!