The food was fine, but I'm not sure if their staff taking the orders for drive thru can't hear me, or just don't care. I just had to repeat a simple, one menu option order 3x for her to repeat it back to me correctly, and then when I got the order, there were still two mistakes. If this was a one time thing, I'd write it off, but this is probably every other time I go. I've always liked El Pollo Loco, but I'm not sure I'll be giving them another shot to get this right. read more

Placed a mobile order last night for 4 tacos and the new enchilada bowl. Pick up time was 7-12 minutes. I ended up waiting for 25 minutes. 25 minutes for fast food. I could have gone to a sit down restaurant and gotten my food faster. People came in and ordered and left before me. The enchilada bowl is literally a pollo bowl with enchilada sauce and the chicken was super fatty. This location REALLY needs to step it up. The one on E st in SB puts them to shame. read more

I thought this place couldn't get any worse than when I tried it last. I was wrong. I will start with the most important thing, the food. The chicken was so dried out and the pieces are very small which left nothing left but the bone. The tortillas were stale. I had to basically take off the ends and eat only the center. The sides rice, beans and salsa are good. The only thing is that they are so cheap with the salsa. They feel ordering a family meal that two small salsas are enough. When You ask for more, the clerk with say "it is in the bag" which it is not. The lady that works the window is very rude and kept getting the order wrong even with repeating it several times. After repeating the order, the drinks are all wrong let alone did not receive the churros that we ordered. She just practically throws the bag of food at you. This place needs a lot of improvement and better training for all including the managers. read more

I've been coming to this specific Yucaipa location for years and it's only gotten worse over time. They have a sign up outside of the restaurant that says "FAST DRIVE THRU" but that's never been my experience. In fact, my order almost always has a problem when I drive thru here. The workers and manager here absolutely suck. I avoid coming here if I can, it's just not worth the trouble! read more

In the beginning polo loco was great,. They used to serve normal size meat, but now, they either arnt letting the chickens grow up. Or they're buying inferior chicken meat. They are now very stingy with their servings and that taist that brought people in is now non existent....of course the prices are higher, so I sapose thats inflation, "prices go up and quality goes down' I imagine they'll be going out if business, soon., I'll be surprised if they dont read more

El Pollo loco food is good, don't get me wrong. However, picked this up last night Friday 2/7/25. Man! These pieces of chicken hardly had any meat on them, and the chicken is A LOT smaller now. Oh and this BS costed $48 after taxes. How come the cheapest piece of meat, cost the most? When I go to the store and pick up a pack or 10-12 pieces of drumsticks it cost like $5.99 to $7.99! read more

Got a 16 piece family meal. Chicken was good, but they were so stingy with the sides and salsa. read more

El Pollo Loco - Mexican Near Me - Yucaipa, California

2/9/26 The chicken was so dry it was inedible. DISGUSTING. Straight to the trash. What a waste of money. Never Again!

Food on floor. Tables, many, had food particles where they weren't clean. Bathroom had no paper towels. Greetings seem shallow and only for the purpose of what corporate rules expect. Service was shallow and seemingly unwelcoming. Salsa was clear with tomato pieces and cilantro, or something green? The El Pollo of 10 years ago isn't existing anymore. Pieces of chicken are small and not filling. I've contacted corporate office as well. These things should not go unnoticed. I do wish success with this chain moving forward, but if they close it's of their own doing. read more

Food was good! Service was very poor. I went in the drive thru and had a larger order. I went up to the window and had a QR code for a free large drink. The code didn't work and the cashier (Caucasian, blonde) girl let out the biggest rudest sigh and rolled her eyes and said how I didn't say I had a code for a drink when I ordered. I told her it's fine to not use it and she slammed the window shut anyway. She was scanning something else they had inside and I was trying to get her attention for like 4 minutes until I finally did and let her know I had already stated it was fine. This kind of behavior with fast food workers is intolerable, unacceptable, rude, and disgusting. If you can't handle scanning a QR code with it failing, then maybe you shouldn't work at pollo loco, or any fast food establishment at the rate she's going, give this job to somebody else who will VALUE having this job and customer. I even went inside to speak to whoever was in charge and i understand they were in a rush but this was a serious concern that needed to be heard. The rest of the staff was very pleasant and helpful, though. Restaurant was clean inside. read more

Friendliest folks around, with a great atmosphere as well. I have yet to eat a better Reuben sandwich than what I've had at George's! I can't wait until my next visit! read more

Good customer service is hard to find, but Janet was excellent in the drive-thru! She was so kind and courteous, and had a beautiful smile on her face the entire time. Good job EPL, This is a great hire!! read more

Customer service can improve, I have gotten coupons and used them the same day, blue eyed drive thru chick said they expire today so no theirs none (new years eve) so I got to the window and asked," why can't I use them today"little chick said you can but you can't use them for this purchase like wtf their own manger and other associates has done it plenty of time for me. What does she win out of it it's not like she owns the dam place one star for her today .. I'm not worried Karma will get her Peace out hope she reads this .... read more

Wow! Outstanding service and the best drive through double chopped chicken salad I have ever eaten in my life! Hi five, I'll be back for sure. read more

This place sucks now. Zero stars do not recommend. Unless you like waiting in the parking lot for your food. I just spent 30 bucks here and sat in the parking lot for 20 minutes waiting for my food. I could of made tacos myself and it would be cheaper. Boo to this place. There employees are even rude read more

Bought a double chicken salad in tostada shell. I eat at the yucaipa store but tonight I went to the. CLosest one in Beaumont, CA. The salad is probably the worst salads I've had from a el polo loco. The meat was dry and looks burnt. Lettuce was not the freshest. The drive thru person didn't ask if I wanted and Salas or any thing extra. Very disappointed again with this store. 1st time in over a year. Will go back the yucaipa store. read more

This El Pollo Loco was exactly what U would expect out of a good quality fast food store. The food tastes fresh, and is seasoned well. Overall, this location was clean and sanitary, and the customer service was outstanding. Shoutout to Mark who was such a nice shift leader. I would definitely eat here again. read more

So I looked at the National advertised commercial of the El Pollo Loco chicken bowl. It looked delicious! Juicy cubed cut chicken, fresh salsa and succulent frijoles. I thought I would give it a try. What a grave mistake! The food was crap. What they did was they raked in the remnants of what they had from other orders and probably scraped it off from the countertop into the so called "Pollo Bowl!" No fresh cubed chicken. No fresh salsa (pico de gallo), and over cooked beans! Dry, dry, dry! What absolute crap! ***Attention and Alert*** to Pollo Loco of Yucaipa! Make it like you advertised it or don't make it at all! Shut your business down if you have no integrity in your business! What horrible management! Do you even inspect what you give to the customers? Or do you just send out garbage to protect your profits? Have some pride in the food that you deliver! The problem is that all these businesses are trying to accrue back the money they lost during COVID-19. It will never happen! Get your act together and produce quality food. read more

We came in @ 10:47am on Sunday morning since we tried to get coupon through online. It said if you order $25.99 or more you will get $5.00 off. When you went on line it did not give us $5.00 off. It also said that you need the code to get discount but there was no code. My husband try to see if the manager would honor the on line coupon since it wouldn't give discount. The manager on duty said she couldn't do anything for us so she lost customers for having no customer service! read more

Used go here about 2 or 3 times every week or so. Chicken very dry the last few times. Disappointed. Have switched over to maria pollo on county line road. Further to drive, bur meals are very good. (Staff has always been very pleasant) read more

Forgot my chips on my combo again.... after a long day this oversight ruined my night. What was supposed to be the highlight of my day turned into my worst nightmare. Such a crushing blow.... read more

So because of the virus we had to get our food 'to go' via the drive thru. Normally we either eat inside or at the very least pick up our order in store. The drive thru line normally is long and today was, no surprise, also a long line day. Even for an early 5:30 pm dinner. I put my order thru the app, which you would think would be pretty flawless so long as you type in the oder correctly. Which I did, because I checked and reviewed my order multiple times. Not only that but my order was super simple: 8 pc family meal with mixed chicken. I normally only eat white meat so I paid the extra 4 bucks for the mixed. Well, no surprise, the drive thru line took forever and my toddler was at home with her grandparents so every minute counted. Finally we got to the window to pick up our order. We asked for extra napkins and they said there were already some in the bag. Now I know lots of you are thinking 'this is where you should have checked your order to make sure it was right.' Um...no!! It shouldn't be our jobs as the customers to make sure the work is correct! They have one simple task, prepare an order, and they can't even take responsibility if they mess it up?! Plus now I'd like to see you tear apart the sealed 'to go' bag and dig through all the food in your car, usually making a mess, to make sure it is all correct. And even when it's not correct, I'm not about to return anything and have to wait another 10 minutes for the correct order while my toddler is going crazy at home. Alright just had to vent about that. So we got home and wouldn't you know it: they messed up my simple order! It was all dark meat chicken! So I paid extra for nothing!! And also there were no napkins in the bag. So nice of the workers to forget that too during a time when we can't even buy napkins in the store. I called the store and talked to the manager and she offered me a free large side and to refund me the difference for the mixed chicken. It was a whole ordeal because I was visiting my mom so we had to talk to the store owner to see if my mom could get the deal. Finally they decided to let my mom have the cash back and the free large side. My mom was able to pick it up today. She said everyone was really nice about it. I would have given 4 stars because they remedied the situation but they still forgot our napkins, messed up our simple order, and it was actually really difficult to get ahold of the manager (I spared you the painful details). I may return but I can tell you I will never pay extra for white meat chicken. read more

Always clean. Never mess up the order and the people have all been very nice, much nicer then average drive thru

Kindest most wonderful people and the food is excellent! I had the avocado chicken burrito, it was perfect! And everyone there was helping me use their app, just the best experience. read more

I can't believe it! It happens every time we order. I have called and complained. I want you to see my Taco. I ordered 2 both of have ONLY lettuce, cheese and dressing! WHERE IS THE CHICKEN? read more

El Pollo Loco - Mexican Near Me - Yucaipa, California

I paid for extra chicken breast!! Where is it!?? $11 for beans, rice, and avocado!! read more

El Pollo Loco - Chicken Avocado Burrito - Mexican Near Me - Yucaipa, California

Still, and never any jalapeño hot sauce at this location.!.! Not sure who came up with the idea to have a Mexican style restaurant fast food place that does not carry or supply any hot sauce for the customers .!.? This is like having a burger and french fry place, and constantly not have any ketchup And continues to happen through the years? Sounds like they need a new manager. Or a new owner to supply free condiments for people So they can muster down the food read more

After a long day at work I stopped to order 4 meals and left the window with half my order. I know I should have checked the bag but on a cold rainy day and with no other car in site I figured they couldn't mess up since there was no rush, but I was wrong. Sadly this isn't the first time this happens at this location. So Its not all my fault for not getting my whole order since it seems the workers here don't know how to complete a drive through order. Another restaurant I wont be visiting here in town. My business is going to other towns who can complete an order. read more

I am not sure how this place is so busy. You never get the correct order. They pack their food so bad it leaks in the bags in the drive thru. Always check your order before you leave cause it won't be right. Last night was the final straw. My salad was so wilted and old. Which is normally the case with a side salad. For some reason I decided to take it out of the packaging in the bottom of the bowl was covered in what I hope is black bean juice. It was disgusting! I guess they reuse their bowls. I threw it away. read more

El Pollo Loco - Reused bowl? - Mexican Near Me - Yucaipa, California

Food was amazing and so was the service! The employee Angel who works there is such a nice guy and made us feel very welcomed!!

The food here is great! The chicken tastes amazing here & Service is getting better! The employees are very friendly.

Ordered a chicken salad, and there is no chicken! And salad is not fresh! Do not order from here, they think they can rip people off when they do doordash. read more

El Pollo Loco - Rotten salad - Mexican Near Me - Yucaipa, California

What can I say? I'm a glutton for punishment. My local Pollo Loco (Yucaipa Blvd & Oak Glen) has lousy customer service and careless workers, but I keep going back hoping that one day they will change. This lack of customer service existed before COViD and I'm sure it will continue thereafter. On 5/31 at 350pm, the drive -through workers handed me my order covered in creamy cilantro dressing (container leaked on the order). Rather than preparing a new order, the workers decided to clean off the dressing from the contents. They did a piss poor job of getting the order done right or cleaning up the contents. IT IS NOT OK to hand a customer a messy order; the customer PAID for the order; this isn't charity. I post this review only for the store manager. I could have called in a complaint, but this isn't the first time the customer service has been lacking; this is just the first time that it has severely annoyed me. Hope you get your act together and provide better training for your workers. read more

Do not do online order Ordered 12 pc family meal, double chicken nachos so I ordered a decent amount of salsa, ordered 10 of the avocado salsa 4 house salsa and 6 pico I only received 4 house and 4 avocado salsa no PICO read more

El Pollo Loco - Mexican Near Me - Yucaipa, California

This spot has GREAT food always. We have been coming here for a few years. The food continues to be good and the staff is mainly friendly. I would definitely recommend. I would get the $5 classic chicken burrito combo "yum" read more

Great food!!! The staff is very friendly and fast! I highly recommend this location! I love the how the store looks too!

normally, I would give this El Pollo Loco 4 stars. however, their lunch service today was disorganized, the employee who took my drive-thru order (by the name of Carmen) wasn't listening to me. I had to restate my order 4 times before she got it right. then when I got to the window, I discover that she didn't put in half my order. the guy at the window was apologetic and sent the order back. they got it done for me quickly but when I got the food home, my burrito was completely wrong. instead of shredded chicken, it had giant chunks of chicken that looked as though it had been torn from a drumstick. instead of guacamole it had three pieces of avocado. red sauce instead of queso. when my husband called to tell the manager about what happened, it turned out to be the woman who took my order. she kept insisting that the burrito was made correctly and was quite rude to my husband. it was a very unpleasant experience. read more

For the most part great food and service. We eat here a couple times a month because it's so convenient. Please be aware if you order curbside service that cell coverage can be funky and they may not get the alert that you are there. This did happen to me and thankfully I called when I thought something was taking too long. read more

Every time I come here I'm missing items I shouldn't have to check my bag before leaving.

The customer service was great! The chicken was very dry and overcooked like it had been sitting for a while. Very disappointed, not worth the money. read more