I love the employees at this Pollo Loco. They're also friendly and also the food is great. Just a great atmosphere to be around. I probably frequent this restaurant once a week. read more

El Pollo Loco... more like El Pollo No-no. Stopped in for what I hoped would be a quick, decent meal, but the rice stole the show -- in the worst way possible. It was dry and crunchy like it had been cooking since sunrise, then someone panicked and dumped cold water on it right before serving. The result? A bizarre mix of campfire ashes and fridge runoff. Honestly, I wasn't sure whether to eat it or just sit with it and reflect on where things went wrong. The chicken was okay -- not amazing, not offensive -- just chicken doing its best to survive the company it keeps. Staff was friendly, and the place looked clean, which earns them a second star. But if this is their idea of a side dish, I'm terrified to try the rest of the menu. Might give them another shot someday... when rice starts behaving like rice again. read more

They will never get my money again , I asked for nachos and the chips on the side and they gave me no chicken did I fucken say no chicken all I said is I want the chips on the side HORRIBLE SERVICE DONT WASTE YOUR MONEY HERE read more

The service here was incredible! They took my order right away in the drive thru and despite the long line I got my food within minutes. They also made sure everything was in the bag when giving me my items and gave me all the salsas I ask for. Fast food restaurants are usually really nit picky when it comes to salsas so I'm glad Pollo Loc hasn't lost their touch. I love Pollo Loco in general but the quality was amazing at this location. If you want good food and good service in Turlock I would recommend this place! read more

i was in line forever then it took like 10mins to get my food (i got to go btw) the guy behind me got his food before us (he ate there) and then they were forgetting to put a churro in their and then by the time i eat my food its cold (and they forgot my tortillas) read more

So has anyone noticed that the tostada bowls are way smaller and twice as much now lol read more

El Pollo Loco - Way shorter now and twice as much lol - Fast Food Near Me - Turlock, California

$6.29 for a small side of rice is ridiculous. Same with beans, together almost $13.00 for a small side of beans and rice! lol not even a real Mexican restaurant would charge anything close to that. Ya'll getting real cocky with your pricing. read more

El Pollo Loco - Small side of rice - Fast Food Near Me - Turlock, California

I ate here with my boyfriend an 8 piece family combo and the chicken was delicious like so good I loved eating the chicken skin and the rice and beans were so good to read more

Bought the family 12 piece with Mixed pieces. All of the chicken was very dry. Reminded me of the turkey scene in Christmas Vacation movie. Massive rip off, $50 bucks for dry chicken and 3 sides. Even the dog choked on some of the meat due to it being so dry. Finally threw the remaining 8 pieces away. Sad, I've eaten at other El Pollo Locos in Sacramento and was happy with the food. Save your money and eat at home. Slap some BBQ sauce on cardboard. It will be about the same experience. read more

I am definitely not please coming at the Pollo loco at this location. The kitchen is a mess and the preparation table is horrendous. This is not including the use of my online app when the offer said for three dollars more I could upgrade to mix. I'm trying to eat healthy but it appears that I'm stuck with the fatty meats that came with this meal. It's too bad there's no other El Pollo Loco nearby with exception of Modesto California which it appears the next time I am picking up dinner for the family I will need to go to. Quality: C Service: B Price: A + read more

Hit and miss still. They forgot to add avocado to my salad, double chicken salad has six pieces of chicken for $15 ‍

We absolutely love this location and have visited many times. Today's stop was just for some churros. Normally in the Bay Area we have a churro guy but since we haven't found one here in The Valley, Pollo Loco to the rescue! There chicken always taste great. My husband loves the pollo bowls with Cilantro Crema. The staff is always super friendly and their service is fast and efficient. Will definitely be coming back. read more

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Estrella over here apparently doesnt listen to simple directions when i say light beans and fresh chicken. For someone getting paid more than minimum wage should be, this was a very simple task, instead of telling the cooks light beans fresh chicken. Instead she smiles in my face and walks away from the counter to check the soda machines, correction, just to look at the soda machines... this is why i stopped coming here and also why ill never be back again...they gave me light rice instead which is my favorite part and extra beans and the chicken was alll little dry bits and peices... i dont want free food i just want my $15 bowl made right, dont matter, i wont be back! Oh p.s: a double chicken bowl with a teaspoon of sour cream?? Smh read more

Food always great here! Wont get tired of it, best lunch choice hands down! Will see you next week like usual :)

As far as fast food goes. This place is on point. Maybe it's the MSG maybe it's the sauce but the chicken is fire. They are inconsistent with service friendliness- and sides are sometimes iffy but that chicken tho read more

FOOD POISONING!!!! STAY AWAY FROM THE "MAC & CHEESE"!!!!!! Disgusting!!!!! Took 3 bite, my husband had 2 bites. It seemed old and clumpy. Was vomiting an hour later! Bad stomach pain. Can't hold anything in! NEVER NEVER NEVER AGAIN!!!! WOULD NEVER RECOMMEND THIS PLACE. Maybe other Pollo Locos follow protocol, and dump food out at we the recommended time. read more

You know, I'm giving this place 2 starts for the food. The food is tasty and I always get the tostada bowls and kids love the chicken legs. The service sucks! We have been eating here for years. Nothing is ever right. My husband can't stand pico and somehow it's always still on his food. I have done multiple mobile orders and had to ask for the drinks and the salsas and dressings that should be included more than once. Last month, I pulled up and they gave me half my order and when I said I needed the kids meals, they looked at me crazy and I had to hand them phone to view my order and they still didn't give me the salsas that were on my order. Should that all go on their order screen? I've paid extra for avocado and it wasn't included My husband literally just came back and said the lady handed him one bag and then said here's your second and closed the window and he's sitting there like uh....drinks and she's like oh did you get drinks? Then he said yes, 2 kid's meals and a combo so...and she was like oh what are they? This should be something they have set to go. He had to ask for the salsa and the dressing again, too. No utensils in the bag. They never apologize or offer anything to make it better. I honestly don't know how this happens so much. Some staff training may help them provide better service. read more

Went through the drive-thru today and ordered 2 double chicken tostadas with 3 Al carbon chicken tacos the food was sooo good and fresh thank you so much so delicious, the food and the food was great. read more

Orders on door dash. Fill family order cost me a solid number. All we got after waiting was mash potatoes. Called they said it's my issue ahha sooo never again read more

I just went there today, and we got most of our food it was very good but the lady that gave us our food seemed like she was too much in a hurry that we didn't even get our right drink the first time and then we brought it up then we got the wrong size, and then as soon as we got home we noticed we didn't get our side of chips in our combo. This wasn't the first time this has happened as well. read more

I finally tried this place the other night, I was there the next day ordering another chicken tostada (double). That was so delicious, I can't believe I haven't been here until now; but I'm glad I did. I will definitely be back soon, super impressed. The service was also amazing, and i am suddenly a little addicted to this place!! read more

Went through the drive through earlier and ordered a combo meal soup and a salad. When I got home , there was so salsa for my chips and no salad dressing for my salad. The soup was half in the bag spilled as well. I called and spoke the manager Olga and was offered a 10% discount which would not even cover the tax. She stated that there was nothing wrong with my meal so that is what she can give me . I replied to her stating that yes my meal was given incomplete with no salad dressing and now I will have to eat a dry salad. Then she offered a 25% discount . I'm sorry but this is not bargain alley ! She should have said I'm sorry and please come back and I'll give you that meal free next time . I asked for the general managers name which she refused to give and said she will be here tomorrow and you can call her . Oh I will ! Horrible customer service by far especially when I spend over $20 on food and didn't get what I ordered . read more

Excellent, delicious grilled chicken, tasty chicken I chose this place because of that when I drove all the way to north California Highly recommended to try it For manger : keep the guys who grilled the chicken read more

El Pollo Loco - 2 thighs, 1 leg, rice - Fast Food Near Me - Turlock, California

I ordered a tostada and when I asked for 1 extra creamy cilantro the lady at the window Briana v changed me for it and I know for a fact that you can get 2 with a salad because I worked for pollo loco very disappointing read more

Great service and food! Dalia was very helpful with the menu and helped me out! Thanks

What happened to the pollo loco of the past. The Turlock pollo loco has gone down hill. Paid for a leg and thigh meal and most of the chicken was burnt. I threw away four pieces. The picture is the best that we're in the box. This is more common and at first I just let it go. However with the price of food going up I can't let it go anymore . Pollo loco please don't serve anymore burnt chicken read more

El Pollo Loco - Burnt chicken. - Fast Food Near Me - Turlock, California

Absolute disappointment. They don't make black beans any longer and they also do not carry vegan options like veggie burritos or chickenless burritos. Losing business like crazy. read more

I stopped by today as a dinner for family. Ordered the 16 pc dinner mix coming out to $58.30. When I got home with the meal, I was so d?? mad as to see how the chicken was so overcooked that it was like chewing on the sole of a shoe. The chicken was burned, so overcooked it was dry, it choked you trying to eat it. Your over priced and poor quality, you can keep. The same meal in Modesto has never been as bad as the one in Turlock. My advice, if you don't want ripped off, stay away from Turlock read more

There's nothing bad about this location, but nothing stands out, either. El Pollo Loco for a late lunch normally works. I decided this time around to give the chicken avocado stuffed quesadilla a try. This is basically a burrito that's been flattened out, making it awkward to eat. The fajita veggies were a nice addition but pretty much overwhelmed the flat-burrito and made all the possible flavors just jumble together. The free chicken avocado taco for downloading their mobile app was a nice touch, but it was as soggy as the quesadilla and it fell apart fast. The amount of food piled in made up for it falling apart, and it was much better than the quesadilla. I'm going back to the mango shrimp bowl, though, as my go-to El Pollo Loco lunch. read more

Meh. The chicken may be more flavorful but it's tiny and looks more like game hen than chicken . Plus most pieces are way overdone and hence dry and brittle in some cases. This isn't pollo done the Mexicano way. I finally have relatives that are Mexicano (yay!) and I had their grilled chicken and it blows this out of the water. Update tried their keto tacos . About as flavorful as a sheet of cardboard . I don't get the " crazy you can taste" schpiel more like "If you taste anything you must be crazy read more

So, after being told there's a 15 minute wait at KFC for chicken, I spin over here and it's the same story. What the hell is wrong with these businesses that they don't have food ready for the dinner crowd???!!! P.S. I get home after having to wait in the pick up area in the parking lot for my order and my chicken is burnt black. Don't they know that when you burn meat, it becomes carcinogenic? Thanks, now that I've torn the skin off of the chicken, I have a bone to suck on. Never going back. read more

Worms or eggs don't know what it is! Feel disgusting! Today I went to get a burrito and some chicken legs with a small salad... but as I was eating the chicken leg I noticed something on the tip of the chicken.... see pictures!!!! I feel disgusting!!! Don't know what to do??!! read more

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The worse experience ever at El Polo Loco Turlock. Purchased a Family meal. When I got home I didn't have any salsa, tortillas and the churros had no cinnamon sugar. Seems like the young workers are just rushing to get everyone in and out and are careless. Prices went up and customer service went way down. read more

We just came back from the drive through. We work in health care, have limited time for lunch. They are still taking walk in orders after places were told to do drive through only Ave they are wearing gloves ticking money, cards and then handling our drinks great infection control! They completely messed up our order on multiple items and did not offer to bring us our missing food. GREAT JOB! read more

My favorite item is the five dollar Pollo bowl. For a little over five dollars you get a bowl drink and a choice of chips corn tortilla or flour tortilla. The bowl comes with cilantro tomato onion chicken rice and beans. You also get a choice of sauce on the side. They usually give three sauce containers. When I first ordered this item I thought that it came with the tortillas and the chips. I went back inside to ask if I was supposed to get chips. The worker kindly told me that it's a choice of tortilla or chips but he gave me a bag of chips for free. read more

Best meal I had in Napa!!! It's a quick order at the counter and sit on the patio as they bring your food out. Excellent!!!

Food and service are really good. but the ambience is not so good. Definitely coming back there

We like going to El Pollo Loco and usually it's pretty good. But ever since we started using the phone app, the quality isn't there and not just at this location but at all of them. I contacted customer service with no response. read more

went there for dinner, found plastic in my daughters chicken bowl. Need better quality control. Check your food if you go there. read more

El Pollo Loco - Plastic found in chicken bowl - Fast Food Near Me - Turlock, California

I went in this weekend and customer service was amazing! the food was the closest thing to homemade and the taste was delicious! Best fast food place in Turlock hands down!!! read more