My last visit here was pretty random, we were waiting for an order at another near by restaurant and I randomly checked in and noticed I had a deal to use. My favorite item on their menu is the double chicken tostada When we came in to pick up my order, I saw it ready but the lady that said hello didn't know much English so we had to wait for the other employee to confirm I was the correct person picking up my order. It was a fast order and pick up. I believe you can pick up at drive thru for online orders but I picked up mine inside. Their parking area is very busy due to the restaurant they are next to. So probably the best time to go is when the restaurant next door is closed which is before 3pm but closer to the weekends you will find the parking lot packed so drive through is a better option. read more

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1/27/25- Ordered delivery. 2 Double chicken tostada bowls and 2 large drinks. Tasted great. Came with cilantro dressing, guacamole, and pico de Gallo Would order again read more

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they tend to purposely short you on protein I've had this happen multiple times. So I waited a year or so thinking management had been replaced and nope! Still shorting the protein after $30+ in just burritos with all rice and bean with 1 piece of chicken per burrito I'm finally pissed off enough to cause some shenanigans myself! Both parties will feel this not just me!!! read more

My husband went as a late night dinner at around 7pm. He ordered the chicken nachos. They asked him what's kind of chicken he wanted and he said grilled chicken. When he got home we noticed they added the shredded chicken instead of the grilled chicken, they might as well not asked him if they were going to choose for him. Another thing that was noticed by our 7 year old son because he loves chips and salsa was that he found a hair in the green salsa. Their salsas are really good but we'd rather have it with no hair. read more

El Pollo Loco - Salsa verde - Fast Food Near Me - Tracy, California

this should be called the rice bowl. Ordered the bowl Combo but was mainly rice, some beans and possibly 3 ounces of chicken. read more

El Pollo Loco - this should be called the rice bowl. 3 ounces of chicken at best. ordered the bowl combo and it was mainly rice. - Fast Food Near Me - Tracy, California

Outstanding customer service, and tasty food too, best one in town. Their Mango habanero tostada salads are the bomb Thank you Valerie read more

Three stars because of past experiences that were fine, but what a bummer when I got home after a long day with my 8 piece family meal and 2 of the 8 pieces were these little chicken wings that were so burnt there was hardly any meat left that was edible. The rest of the chicken was pretty dry on top of that. I typically have a good experience here around lunch time, but throwing these pieces in that were just burnt skin and bones felt like I was being ripped off. When I thought I was bringing home enough food for my whole family that mattered. One star for this experience. read more

El Pollo Loco - 1/4 of the chicken pieces in my 8 piece family meal. - Fast Food Near Me - Tracy, California

We just came there drive thru and we order family feast. we're in a hurry and I forgot to check everything so we're missing one side and the churros and they charged us for $40.04 ..called them about it but the girl that I've talked to she said she cannot do anything about it and they even forget to give us the receipt but I do check my account and it's deducted already. So for this no stars coz we're so disappointed read more

Its just bad. For some reason after about 2018-2019 the food just became bad. This used to be a 4 star fast food place snd now its practically inedible. The service is crap, and the only ambience is the smell of doo doo when you walk in. read more

Clean and quiet inside. The staff were polite and whipped out our orders fast. We love El Pollo Loco and its deliciously, seasoned chickens. We always order a family meal that comes with 8 pieces leg and thigh, with 2 large sides, a salad, and 4 churros, for $25. For the sides, we ordered mashed potatoes with gravy and corn. Check your mail. Sometimes there are El Pollo Loco coupons in there. Also don't forget to download the app to earn points and rewards from El Pollo Loco. Each time you spend there you upload your receipt and earn points towards free items on their menu. Be aware that you have a grace period of 24 hours, I think to upload the receipt. When I am feeling too tired to cook I always turn to El Pollo Loco. I consider this place to be the healthiest fast-food chain around. The food is good here. Chickens are very flavorful and grilled, not fried. We appreciate how they don't have any fried items such as fried chicken or fries. The sides are a bit healthier and more yummy here. For the sides, they offer corn, rice, pinto beans, mac & cheese, mashed potatoes & gravy, broccoli, coleslaw, and salad. Small sides = $4.79 Large sides = $6.29 read more

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Patricia was super friendly and food came out great, quick and hot! Always my go too for good and affordable lunch.

Love pollo loco. Best salads. And they pack a lot on. Clean restaurant and nice quick service. Def going back read more

El Pollo Loco - Grande Avocado Chicken Bowl Combo, - Fast Food Near Me - Tracy, California

The chicken was perfect, the service was excellent, Alejandro was helpful he answered all my questions, restrooms was super clean

Long story short, I came in about 30 min before closing, I changed my mind a few times at counter, I felt horrible but the young lady behind the register tonight was so patient and understanding. I finally got my order right and before I left she made sure I had every condiment asked if I wanted more, she was awesome. Customer service tonight a 10. The place was clean and tidy, less than 5 customers so pretty quiet. My food was pretty good, and worth the price. read more

There has been many days that I have been here for the Classic Chicken Tostada Salad. But the last visit was disappointing because the food was scarce so I have decided to go elsewhere. read more

I usually like El Pollo Loco but was really disappointed in this particular location today. I paid $3.99 for a regular guacamole. What did I receive? A 2oz small condiment container full of guac. The crazy thing, is I didn't even order the smallest size. Supposedly, there is one size smaller for $1.99. I am not sure how you can get any less guacamole then what I received. ‍ I presumed this was a mistake and would be remedied so I asked for if I could get an actual regular sized guacamole or for my money back but no acceptable resolution was presented to me. Sadly this makes me not want to return to this location. read more

El Pollo Loco - A regular guacamole. - Fast Food Near Me - Tracy, California

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Idk what yall talk about in these reviews I come late at night from work and I was craving a chicken burrito so me and my family came at 10 at night got our meals in a good price, no line, good customer service and I got a dam free burrito so again yall are tripping it's okay to mistake but I have never been disappointed on them. The food was amazing read more

I went to El Pollo Loco to get lunch, and I was baffled by what I saw. I saw the cook with handling money and also holding the cooking prongs as he dealt with orders. The prongs hit the hairs on his arm and he continued to point to the board as he gave a customer directions. I felt this was unsanitary and in the times we in cleanness is very important. I couldn't order my food after seeing a cook display this in plain view of the customers. I watched him take the same prongs and turn over the meat, which I thought was horrible. This El Pollo Loco service is horrible and for a Manager not to see this was terrible. The picture displays the cook at reregister handling money and cooking, which I am sure is not allowed. I love El Pollo but eating at this location was the final straw!!! read more

El Pollo Loco - Fast Food Near Me - Tracy, California

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Very good service , everything fresh on time . Good taste in the food everything clean

Easy online ordering, great menu, Delicious food, well priced, on time delivery. Reminds me of Pollo Tropical in Miami. read more

El Pollo Loco - Chicken Pozole - Fast Food Near Me - Tracy, California

El Pollo Loco is one of my favorite restaurants in Tracy. Patricia, the Manager and staff are extremely friendly and courteous. I live here in Tracy and serve as a Outreach Leader in our community for over fifteen years. Patricia and her staff are very helpful, kind and courteous in my monthly tradition serving our community with great tasting food. Thanks you Patricia, thank you El Pollo Loco for continuing to serve our community. We appreciate it. Best regards Orwin read more

Muy Rico pollo el personal Muy amable ordene dos burritos con my oferta de reward solo page alrededor de 11 dollars muy buena oferta gracias. read more

Zero Stars for running out of chicken. WTF. We waited in the drive thru and come to find out,NO MoRE Chicken! This was 6pm. It was 45 minutes wait for the chicken. Very disappointed. Pollo means chicken...do not run out of chicken. You guys are a chicken restaurant. Come guys. read more

El Pollo Loco - Drive thru, they said 1 hour wait for the chicken... WTF. - Fast Food Near Me - Tracy, California

I have always loved El Pollo Loco. It was one of my favorite places to g before I retired from working in the Bay Area. The chicken was always cooked just right whether I ordered chicken parts or pieces in the bowl. Tracy opened up its store a few years back and I was delighted to know that I can still get the meals I loved, but to my disappointment, the chicken was too overcooked for me. A year or so later, I decided that maybe they had a better cook after all of this time. The chicken is still overcooked. Who wants chicken with burnt skin. I have decided that I will ride to the Pittsburg or Richmond store to get what I want. Sorry Tracy!!! read more

It's Wednesday March 24th, 2021. We're currently sitting in our car waiting curbside for an online order as the drive-thru is closed. ITS BEEN 60 MINUTES, 60, 6-0. They've also locked the doors to the restaurant. And won't come to the door to speak to people to let us know what's going on. They're ok to take our money, but aren't ok to even have the decency to answer the door or cut off online orders. This company is getting money from customer after customer, off all of us ordering, but don't have the courtesy to come and let anyone know what's going on. Person after person are coming to the locked door, no answer, no note explaining what's going on, nothing. This is inexcusable & unprofessional behavior. read more

Staff members were friendly yet unorganized. Order was missing a large fry, large chips, tortillas, and guacamole. Went through drive thru a second time for our missing items. With the restaurant locked due to COVID and multiple cars in the drive thru it wasn't worth a third trip for our missing tortillas, browning guacamole, or cold fries. Chicken was delicious yet dry. Churros and Chicken Avocado Salad did not disappoint. read more

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Had the shrimp/chicken tostada salad and two crispy tacos. We were satisfied with our food, I think they need to put more shrimp/chicken so when you get your the bottom of your tostada salad you just don't get beans and rice. read more

I'm only leaving a review because I'm obsessed with the chicken tostada salad! I love salads and the tostada bowl adds that crunch! Of course have to have it with the best cilantro lime dressing ever! I'm always here and they are always accommodating when I request no beans and extra lettuce so service is thumbs up!! read more

Awesome customer service. Staff members are very helpful and efficient. Every visit has been a very pleasant experience. read more

Amazing service, food came out super hot and delicious, would definitely come back, manager was helpful

Ordered the Birria tacos box, first taco had no meat in it which was just completely mind blowing, second taco had stale burnt meat, even the shell was stale, the whole thing was a mess. Y'all don't go here their chicken be pink sometimes too no cap read more

El Pollo Loco - Fast Food Near Me - Tracy, California

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Every time I come to this location the food is hot, fresh, and put together well! The service is usually pretty good as too. But this particular time the food was great and the young lady taking my order at the window was so friendly, her energy and mood was infectious. She literally made me excited to go home and dig in! Service can literally make or break an appetite. I really appreciated the brief interaction we had. I made it my business to write this review for this location. Great job team! I'll be back! read more

This place deserves 0 starts. My fiancé and I love El Pollo Loco, but every time we come something ends up wrong with the order. You will spend 20 minutes waiting for your food when dining in and maybe even longer if you go through the drive thru. This place needs new management or to just close down. We still come and try to see if anything has changed, but of course not. It's pretty upsetting how this place just doesn't seems to care about their customers. read more

Service is too slow here. I'm sure the two employees who were working were still training. The lines were long due to lack of communication between cashier and customer. The salsa bar isn't open so it's a hassle trying to go up to the counter to ask for more. The people in the back getting food are also slow in putting orders together so there is a crowd waiting for their food. I've asked multiple times for a few things and the employee was confused on multiple occasions such as getting a lid for my to go box or my churros. Food still tastes the same as I remember it but the process of ordering to waiting for the food is a while. I'd come back but I just hope they pick up the speed here. read more

Great customer service. When I'm craving some loco chicken family dinner this is the spot to go for quick family non-fried chicken. The churros are so soft and chewy. read more

On the way back to the bay, we stopped by this place and decided to give it a try. Staffs were friendly. Jacob (cashier) was funny, friendly and very helpful. They have holiday deal for 5.00 fire grilled combo, come with chips and drink. The pollo original chicken bowl was so good and filling. We also got 3 taco al carbon for 5.00. 8 pieces leg and thighs holiday family meal came with 3 large sides and warm tortillas. The chicken was so moist and tender. Sides (we got pinto beans, rice and Mac and cheese) were delicious. Good food and great experience. Will revisit again if we are in the area. read more

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Hoy vine a comer en esta location, el pollo esta muy sabroso el servicio muy rapido agarre ensaladas para mi familia muy ricas Claro que volvere! read more

I ordered the chicken avocado burrito, there's absolutely no chicken I don't understand how you forget a main ingredient? I basically got a bean and rice burrito with a few pieces of avocado. Extremely unhappy. read more

El Pollo Loco - Where is the chicken? - Fast Food Near Me - Tracy, California

I just had THE worst "dinner" ever. From El Pollo Loco in Tracy. Ordered a Grande Avocado Chicken Bowl with no rice, corn, cheese or sour cream, online for curbside pickup. Got there at the designated pick up time and had to wait 5 minutes to park because the drive thru line was blocking spaces. Checked in and got a text my order would be out soon. 25 minutes later, I walked up to the door and the girl apologized, saying it was ready, but their system didn't tell them I checked in. Got home to a stone cold excuse of a "Grande bowl". Avocado was old and overripe (blech), pico was not fresh and beans tasted like they were straight out of the can (gag) I didn't expect Mexican restaurant portions, but I had to add 2 cups of Chopped lettuce to make this a meal. I feel sick to my stomach now. Won't be going back. read more

Wow wow wow!!! This was the worst experience I have ever had. Ordered online to my employees food. We tried to call several times, no one could pick up and hear us out. So we went down there told them what we were missing sure they put items in another back. Our bad we should have checked it. AGAIN, they missed items. No one cares here your just a number. Food was good experience was worse I have ever had at any place! read more