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    El Pollo Loco

    2.3 (140 reviews)
    Closed 10:00 am - 11:00 pm

    Order El Pollo Loco Takeout or Delivery

    El Pollo Loco Photos

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Good for kids

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    $29 for 8pc family meal with 2 sides - price went up at least $5 bucks
    Angela D.

    Didn't feel like dining out or cooking so we opted for the 8pc family meal with two siides, rice & beans. This location is the best because they have so many people coming through that the chicken is juicy and hot. Other locations like the one off Kanan consistency gives us burnt or dry pieces so we only like to come to this location. The drive thru was packed but they got us through this evening and the girls inside gave us a lot of sauces without asking for it. The prices have gone up at least $5 but I'm glad they still offer this combination when we're in a pinch.

    Stefani V.

    Worst pollo location I've been to. Cashier guy at drive thru was rude. No utensils or not one napkin for salad and a meal, asked him for extra sauce because he only gave me one. Insisted he gave me 3, when there was only one in the bag. Showed a $10 meal coupon from the app, he scanned yet he charged the same amount he had said at the speaker so obviously no coupon went thru. So annoyed with this location

    Anthony S.

    Don't even know where to begin with this Review! So much went wrong. One of my Pet-Peeves is when Restaurant Run out of Product, especially when this company have so many locations though out So Cal. Managers do a walk though and check your product and all your paper goods and so on. No reason to run out. You need to have enough inventory to cover your sales, plus a little bit extra in case of an emergency. This usually means about 5-7 days worth if Inventory. To Management, Set your employees up for Success and not Failure. Utilize your resources to be able to get and receive Product from other locations. Also the Beans were also missing. Now to my Order!!!!!!! As I entered was not greeted or even Acknowledged as I stood there in line, the Cashier walked away to help the drive-though, He could have said, I'll right with you, Cashier's name Everardo#46. Basic Standards, just recognize and Acknowledge your customers, very simple. A simple Hello and in Closing a Simple Thank you, how hard is that. Train your employees the basic's principles. The order,OMG. 2PC chicken combo and a 3 chicken Taco combo and a side of pinto beans, along with 2 different types of Salsa's. I also stated to the Cashier the order was togo, Drive-thu line was to long. As I got to my car, I said to myself I better check the order. No Salsa's and No spoon for the pinto beans, So I went back in. Asked the same Cashier could I have a spoon for the beans and he stated, Where out of them,however he did give me the Salsa's. This a Franchise location.

    Sandra R.

    What does a customer say to the employees the moment the customer becomes witness to an employee standing with his shoes ONTOP of the grill next to the chicken they are about to serve? plus they are rinsing the dirty grills with water and spraying the chicken right next to it. I have NO words!! Is this common practice at all El Pollo Loco restaurants?

    Classic Chicken Tostada Salad

    Hardly any chicken in the chicken tostada salad. Very dry and hard, just shavings. It's not even a full ounce of chicken. Looks like left overs from the afternoon? Also a burnt shell.

    There's an app for that!
    Lance L.

    Why did the Rooster break up with his girlfriend? Because that Chick was CRAZY!! How crazy was she you ask?? So. CRAZY. GOOD!! If you have ever been to any EPL and have had their famous marinated chicken, you know exactly what I'm talkin' about. Their marinade recipe has my head spinning and is making me Loco for more. For years I have been going to El Pollo Loco's throughout Southern California and they have all continued to maintain their high standards of flavor, freshness and that fire-grilled chicken that we have all grown to love. I think what I enjoy most about eating here is the familiarity of their original menu, but the fact that they continue to try new things and keep up with the current food trends. Their newest venture (2020) is their take on street tacos Including the Worlds 1st Keto Taco, their 'chickenless' chicken taco which is plant based and their Baja shrimp taco. So the next time you find yourself clucking to yourself when nobody is around, come self admit yourself to your closest El Pollo Loco restaurant for some self needed help.

    Enchiladas suisa on the mild side. You can request heat level!!

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    Got the pollo tacos Al carbon and Stephanie was very friendly and was A+ with customer service will be coming back tacos were also delicious

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    2 years ago

    Had a lovely person named Iliana take my order, she was so nice and friendly! The food is always delicious!

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    6 years ago

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    Page 1 of 4

    Ask the Community - El Pollo Loco

    Review Highlights - El Pollo Loco

    Had a lovely person named Iliana take my order, she was so nice and friendly!

    Mentioned in 2 reviews

    Read more highlights

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    Angry Chickz

    Angry Chickz

    4.0(196 reviews)
    0.0 mi
    $$

    Angry Chickz really lives up to the name, that chicken came out looking like it had just lost full…read morecustody and was taking it out on my taste buds. Walked in thinking, "How bad can medium be?" Bro... first bite and my tongue started filling out HR paperwork. It wasn't, like, call-the-ambulance hot, but it was definitely "question your childhood and your life choices" hot. Spicy but not crazy... just enough to make you sweat a little and pretend you're totally fine while your date watches you die inside. The sandwich is stacked like it's trying to overcompensate for something, thick chicken, slaw, sauce, the whole situation leaning out of the bun like it's yelling, "You sure about this, champ?" Fries were solid, nothing life-changing, more like the supportive friend hyping up the toxic main character (the chicken). Vibe-wise, it's very "we know you're only here because you saw us on TikTok." You stand there in line rethinking everything, but when that bag hits your hand, suddenly you're like, "Yeah, I'd do this again." Overall: 9/10 would let Angry Chickz ruin my mouth and my digestive system one more time.

    Guess I can report that I'm not a fan. The quality of the chicken was quite good - plump, juicy,…read moreand tender. Unfortunately, "Mild" was not so mild for my tastebuds. I ended up with a burning mouth, and a runny nose from the level of spice. It even came down to scraping off the skin and spices to try to manage enjoying the center part of the chicken piece. Dear Hubby and I shared the #3 plate, which was one sandwich and one open-faced piece of chicken on a piece of Texas-style toast with a few pickle slices. It also came with a side of fries. We also added a side of rice (mistake - it was extremely bland and tasteless). Cole slaw might have been a better choice, and would have balanced the heat of the chicken. There were zero fountain beverages that I could enjoy. I don't drink caffeinated drinks, and I try to avoid copious amounts of sugar. I had water, and Dear Hubby got some root beer. The fries were quite delicious, and the amount provided was generous. That was a highlight of the meal, plus the dipping sauce for the chicken. The cashier was very friendly, so that was a plus and a good first impression. The interior restaurant space is really odd. They've laid it out so that two-tops are shoved up against one wall, and four-tops are shoved against the opposite wall, with an excessively large open space in the middle of the room. Seems like wasted space to me, and not visually interesting or welcoming. Farther across the room, away from the ordering stand and the kitchen, are several raised counters with barstools. DH and I ended up sitting at the end of one of those counter spots. We noted that there are other chicken spots very close by - Chick Fil-A, Zankou Chicken, Wing Stop, El Pollo Loco, this Angry Chickz place, and a Raising Cane's is going in to the spot previously occupied by Amy's. It's going to be chicken wars on two blocks of Moorpark Road!

    Photos
    Angry Chickz - Ordering counter

    Ordering counter

    Angry Chickz - The food

    The food

    Angry Chickz - Grand opening.

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    Grand opening.

    Wings Out

    Wings Out

    3.4(7 reviews)
    0.4 mi

    This is an update to my one star delivery review. Turns out that Wings Out is actually a captive…read morefood organization inside of Dave & Buster's. There's a story, and a reasonably happy ending to all of this. I was able to figure this out because when our order got short by a significant amount of food, I went looking to see if I could get this resolved at the restaurant. meanwhile, DoorDash was failing significantly (doorDash resolution when called was to offer an "email within three hours".) The Wings Out address that is shown online doesn't actually exist as an independent address. Wings Out also does not post a phone number for the local store. I figured out the location and the tie into Dave & Buster's when I got back home after my first failed search. Looking carefully at the map of the local mall, and not finding any such a suite number, I guessed at the overlap. I called the Dave & Buster's in Thousand Oaks in the Janss Mall and their staff both confirmed Wings Out was inside the operation, and was smart enough to kick my call to the general manager. I'll give the front line Dave and Buster staff credit for problem-solving. Meanwhile, their general manager, Nick Wilson, deserves some real credit for solving the problem. He offered to have the missing part of the order remade on the spot, ready to go in 15 minutes. I walked in the front door as Nick was walking up the main aisle with the to-go order in his hand . He had doubled the missing Wings Out order at no charge. We had time for a little chat about how well his crew and Nick himself resolved the problem, and I thanked him for his effort. BTW, the wings are really good.

    Excellent garlic parmesan wings. They were JUST enough; not over the top seasoning; and sauce-less…read more The only complaint was finding the place! Mystery tour-- Turned out it, Wing Stop was in Dave and Buster's Suite and it took a half hour to figure that out~~

    Photos
    Wings Out
    Wings Out
    Wings Out

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    West of Orleans - SOULFOOD SATURDAY

    West of Orleans

    4.9(399 reviews)
    4.1 mi
    $$
    Catering service
    Family-owned & operated

    If you're anywhere near Newbury Park and even remotely serious about good food, do yourself a favor…read moreand check out West of Orleans. From the moment you walk in, that amazing smell hits you like no other! Marcus, the owner, treated us like you're a regular, even on our first visit. Marcus was attentive, knowledgeable, and genuinely excited about the menu. And the food? Absolutely next level. Marcus gave us samples of the chicken gumbo and from the moment it touched my tongue, I was sold. I got a 32 ounce Gumbo and let me tell you, it was plenty. Everything was perfectly seasoned and packed full with some much pride and flavor. You could tell Marcus and his wife are passionate about their business and the product they're putting out. In addition to the chicken gumbo, I got the cornbread with the honey butter. Let me tell you something, I must've died and went to heaven. One of my friends' grandmothers made corn bread back in the day and this made me think of those times. The cornbread wasn't dry and the honey butter just amplified it to the next level. My friends got the brisket po'boys and they were blown away by the flavor. The sandwich was packed full of brisket and was seasoned to perfection. We will definitely be back for another round as this was the best meal we've had in a while. Thank you Marcus!

    I wanted to try something different so I found this place when asking AI for a non-chain fried…read morechicken place. It's a bit of a detour off the 101 and is inside a a very unassuming plaza. I actually thought they were closed when I first got there but another customer went to the door and it opened. This place is setup to be for takeout.. I it's very small upfront, no frills, and that's ok by me. The menu was clear and had so many things that looked good the pictures sold me on the wings, unfortunately they didn't have them that day. Fried Chicken - 4 Star - I got two pieces. I am pretty sure they were deboned thighs. Seasoned and fried well with juicy meat and flavor in every bite. The fried batter texture is unique, very light and airy almost tempura-ish, but still crunchy, seasoned, and it highlighted the chicken rather then overpowering it. Shrimp Poboy - 4.5 Star - Absolutely nailed the shrimp on this one. Large, plump, seasoned and sauced exactly right letting that sweet shrimp meat really shine. The Cajun/Jerk Seasoning was great and the cabbage slaw took nothing away from it. The roll was thick so it held up very well, but it needed a bit more moisture to be perfect.

    Photos
    West of Orleans - Scallop Tostada Catering Only

    Scallop Tostada Catering Only

    West of Orleans - Rum Glazed Peach MARMALADE Meatballs catering Only

    Rum Glazed Peach MARMALADE Meatballs catering Only

    West of Orleans - Caribbean Ahi catering only

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    Caribbean Ahi catering only

    El Pollo Loco - mexican - Updated May 2026

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