I was craving grilled chicken so el pollo loco was the way to go. This location is always clean with fast service. There is no drive thru and the parking lot in the back is small. You can order ahead on the app or you can use the kiosk machine located in the front. The staff can be a little more friendly. Not sure of the guys name at the counter, but he wasn't too friendly. Maybe he was having a bad day... ? Overall, this location was on my route so it was quick and easy. read more

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I usually come to this location every time I want to eat chicken, today Im very disappointed of the chicken... it's hard and very dry seems like it's from the day before just reheated chicken. At least the tortillas were soft. read more

El Pollo Loco - Fast Food Near Me - Sherman Oaks, California

Earlier I had spoken to the manager, Sherrse about an error within my order. She was so professional and gracious enough to make sure that my order was correct definition of customer service to say the least I want to give my gratitude for her going out of her way. The food is always exceeds expect expectation I feel like any help with your local establishment as always gonna make sure you're in good hands! When I walked in, the ambience was absolutely clean. Thank you so much to the whole crew‍ read more

I order here all the time. A week ago I ordered delivery via their app. I didn't get half my order so I complained (3 times) and nothing was done. I paid $29 and got $11 in food and they didn't even have the decency to return an email or phone call. Any other service that delivers will immediately refund you if you don't get what you paid for but this company has no meaningful way to get a refund. Shame on you for stealing my money. read more

Only a 2 star rating even though my order was accurate and served in a timely manner. The reasons : my first 2 drink choices were out , the unsweetened iced tea, and the Coke zero ! Also the restroom was clean, but sadly out of seat covers :/ read more

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We ordered takeout. The sides were okay. Rice and beans were good. Chips were stale. Flour tortillas were undercooked dough tasting. The biggest disappointment was their 3 piece chicken. The small leg was okay, but the remainder of the chicken was from undefinable parts, greasy and seemed old. I was overwhelmingly disappointed. I'm visiting California and came here from a suggestion. It was a bad suggestion. read more

This El Pollo Loco is very busy, which is good for them, although this location is very busy, the staff is great and keeps it moving and service is quick and friendly. The location is in the heart of Sherman Oaks, and although on Sepulveda, kind of a weird spot. But easy to get to either way. Their parking lot is shared and very tight though, street parking is also tough in the area, so be patient. Really my only critic. Inside is your typical El Pollo loco, from the decor to seating and overall set up. They no longer have a salsa bar (same for all locations) but will give you as much salsa you like, pico de gallo, avocado green salsa or their spicier option. I like all 3 and can't choose a favorite. As I have said in many of my last reviews on other locations, I recommend using the app to speed up the process of getting your order. Order ahead and pick up to dine in or take it to go. Their digital deals they have on the app are pretty good. Still been getting the 3 tacos, chips and salsa and a drink for $5.99, pretty decent deal for a solid lunch. Enjoy! read more

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As a property management company, we love ordering catering from here! They are always on time and prompt. The team loves when we get this for lunch. The staff is very friendly amidst the chaos of being a busy store read more

if you want to get the runs, this is your go to place. The food is almost always either undercooked or overcooked. The chicken is either extremely greasy or very very dry. The sides are equally bad - with the rice either being clumped together or the beans being stewy/soupy and watery. Not to mention, the workers here are extremely rude, disorganized and for some reason highly stressed out which is odd because because this place is always dead inside. Last time we ordered here for a company event and 2 of us got really sick and when we called management to complain he barked at us in Spanish and just hung up. Avoid at all costs. read more

crazy over priced now and did not complete my order correctly ordered tostada salad and got a salad in a plastic bowl . 2/10 read more

I got the order to go. I got the chicken nachos and a chicken burrito. It is very difficult parking to get but it's worth the wait places is very clean and the people here I gotta say is one of the best Pollo Locos that ever been to. read more

El Pollo Loco - Even help you with the kiosk order - Fast Food Near Me - Sherman Oaks, California

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$18+ for 8 anorexic pieces of chicken AND they forgot my tortillas, so I'm definitely not getting full. Also didn't offer me forks with my meal, I had to ask and then needed to specify how many. For these prices, you can afford to give a fork with my meal. El pollo went down hill unfortunately. read more

The worst El pollo loco I've ever been to. My quesadilla was soggy upon ordering, just sitting in juice on the tray. The few bites I was able to take had BONES in it. I bit in the first time and cracked my crown!!! I ordered shredded chicken quesadilla, why multiple BONES??? Please don't eat here! Gonna cost me $$$ for dental work now. read more

El Pollo Loco - Fast Food Near Me - Sherman Oaks, California

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This place has become my new staple place to order. They are located close to my house and their service has been stellar so far. I've ordered delivery a couple times already and their delivery is always earlier than anticipated. The food is solid, especially when you get the family pack. We usually get the 20 piece family pack with large mashed potatoes, large cole slaw (my mom's favorite), 4 corn tortillas, & 4 flour tortillas. We also usually get the chips & salsa with avocado. Their chicken bowls are really delicious as well. How can you order without their 6 pack tacos with avocado? Got to have them all. Best part is the delivery option. I am grateful for their service and their great food. read more

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I do a lot of bulk orders. I just wish I can use my points for delivery. But this is always my go to place for catering!

Awful, dried out chicken! Don't go here Disgusting food. The wings I threw out.. Piece Family Pack 8. read more

El Pollo Loco - Menu 10pc Leg & Thigh Familia Dinner - Fast Food Near Me - Sherman Oaks, California

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Just disgusting. I got the new beef quesadilla and the half the beef inside was gelatinous and inedible. There was hardly any cheese and it was soupy inside. And the chips were stale. Wasn't cheap either $15 for the meal. This please needs to close down. read more

El Pollo Loco - Gross beef in the quesadilla. - Fast Food Near Me - Sherman Oaks, California

Wednesday night... Great spot. Parking in back. They have public bathrooms. Service is great! Staff was on it! Friendly people working there. The gal who calls out when your order is ready should be promoted to Head of Publicity and Hospitality. She loves her job, and you can feel the love when you walk in the door read more

This location is really close to my new house that I moved in recently. Finally I decided to stop by there and grab some food to go. But when I walked inside. The place was so clean and so nice. Everything was really clean and people were very nice and polity. I really like the location and service was great too. Will be definitely coming back here more... read more

Thanks Angela "shift manager" for wearing your mask below your nose and when I asked you if you were supposed to have it cover you nose you said yeah and then stuck your face in my bag to make sure everything was there but never fixing your mask. This is what happens when I click your link read more

El Pollo Loco - Screen shot of link - Fast Food Near Me - Sherman Oaks, California

Young lady at the register has great customer service. Upon receiving my order I tasted my chips but were stale went up to the counter notified them and they gave another bag which were stale also. They proceeded to place those same chips into customer orders why ???? A container full of stale chips ?? Managers need to check the quality of the food. Overall the food quality was poor. Not enough chicken in the burrito. Chicken avocado taco was cold. I know it's hard to hold up your standards to the flag ship pollo loco in el Segundo and Culver City but need to follow their example. read more

The food is delicious, they always have a great customer service. The restaurant is very clean and well maintained.

I have tried this place a couple times and I'm done. I tried to place and order for a salad this time. Nothing requested was done... I ended up with a bare salad and a few pieces of chicken. What's the purpose of ordering online... clicking your specific sauces, sides and get NOTHING You ask for. Quality of food isn't great either.. this location isn't like the surrounding ones. Maybe they just can't handle the rush in this area. I'm waiting to reach the manager because it UNACCEPTABLE TO IGNORE my requests. When they are honorable requests! read more

Been a regular here and honestly I don't ever complain because I see people actually working hard , lack of staff , not enough cooks , probably even low pay , that's why there's never enough people working maybe , anyway chicken was re heated , tasted old and smelled funky , could have be done better since it's just chicken beans and rice , you ain't cooking a tomahawk with risotto and asparagus , basic knowledge and of course you're suppose to give fresh 165^ chicken not last nights left over. I don't blame the workers or the manager , I blame the owners for wanting to save money after all. You just lost an every day customer. read more

El Pollo Loco - Super dry meat - Fast Food Near Me - Sherman Oaks, California

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I strictly order chicken meals from here. Thought I'd get chicken, rice beans burrito the BRC. There were literally two beans per bite. It was a rice burrito with three small pieces of chicken in it. Nothing else. Stick with chicken. read more

The flame grill chicken is delicious. they have a wonderful customer service . The restaurant is a great place to hang out with family and friends. read more

The salads are really good. The service is great. And the restaurant is always clean.

I love the new chicken salads. The employees are always nice and helpful. Over all the restaurant is very clean and spacious.

Basic Mexican fast food. Decent service. Decent food. There's a parking lot. Convenient to the freeway.

Diner beware. It is one thing to make sure you get the right order... now you have to check that they do not try to sneak and hide in old/dried chicken in your meal or throw a bunch of legs/drumsticks your mix order and think OK to call it "mix" and charge you the mix order price. Shady. In my case - I ordered a 16 mixed (not leg and thigh) so I had to pay the higher price and got an order of drumsticks, a few thighs and a breast that was so dry - I could see the bone and the meat harden and already separated. This ain't cool. Looking back, I felt something odd when the manager/worker lady looked at me extra longer when I picked up my order. I could be over thinking or it could be that she's wondering if I will notice that they filled my order with meat we should have thrown away hours ago. read more

El Pollo Loco - dried, hard, old chicken breast - Fast Food Near Me - Sherman Oaks, California

The birria quesadilla so delicious I like to visit this store 3467 because all the staff friendly they have great service and the chicken always juicy , the store always clean and always a staff out side in the lobby helping the customer and guiding them how to use the kiosk read more

Food was very good. The staff was very nice and friendly. I enjoy walking into tue restaurant and being greeted by the staff. So far the outside has been clean and smells good even when I come in at 5pm most of the time read more

Abby and the staff here are absolutely amazing thank you all so much the food was amazing and everyone was so friendly

The chicken here is the best most juicy chicken and the service is great abby is always so happy love the service here!

The burritos are the best customer service is very helpful every time I'm there and the restaurant is always nice and clean.

The tacos are my favorite they always have great customer service and the ambiance is great.

Multiple occasions I have requested to make small substitutions which is reflected on the receipt but the cooks ignore.

Worst chicken dinner at this location. It was dry like cardboard. Hard to cut with a knife. Didn't seem Fresh. I hope the Manager sees this review and finds a way to educate and teach the chefs there how to prepare the food so it is edible. The other Sherman Oaks location on Riverside Dr is so much better. I won't be back to this location, read more

The flame grill chicken is delicious and fresh all the time. customer service is great and the restaurant is always clean.

Went there for the first time and it was crowded. The manager was training a new person and was frustrated when we were ordering. But she recomposed self and was very friendly when the order arrived. This location has the best Tostada double chicken I tasted in El pollo loco. Will return to this location for more. read more