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    El Pollo Loco

    1.9 (273 reviews)
    Closed 10:00 am - 11:00 pm

    Order El Pollo Loco Takeout or Delivery

    El Pollo Loco Photos

    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Dogs allowed
    Good for groups

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    Reviews With Photos

    Chicken taco
    Alan S.

    Ordered some crunchy chicken tacos... The amount of chicken minimal and what is there is like rubber. Highly disappointed, do not recommend.

    Double Chicken Avocado Salad without the double chicken and without avocado

    Double Chicken Avocado Salad without the double chicken and ZERO avocado. So disappointing for the $13.

    Lucy L.

    Dirty restaurant and they do not care about customer service(no eye contact and rude). Soda machine is always out of service. Also I had to clean my own table. Hire more people, staff up during peak hours. It's not that difficult to run a great welcoming establishment.

    Chicken? or Cornish game hen? Not even acceptable for the price paid. Shame on you Pollo Loco La Verne!!
    David G.

    When did Pollo Loco in La Verne start using Cornish Game Hens as a substitute for a bona fide chicken? Because that is what we got on our last visit to this store (see photo). I know that the rona scare is hard on all businesses. Last week, this store did not have enough staff to open for walk in order or dining, and all business was being routed through the drive through. My wife ordered (2) 3 pc meals and 2 breasts and a drink; when she got home, she had (2) 2 pc meals, no breasts and had to remind the server about the drink. I was APPALLED at the tiny legs and thigh portions, and immediately fired off an email to corporate. To date, I have not heard back any word to address my concerns. If this is Pollo Loco's new business model, they have just lost a good customer

    This manager closed the dining room at least 20 mins early and would not answer the door nor the phone. Unacceptable
    Mary B.

    Only reason for a 1 is that the manager made poor management decision and should be retrained ASAP. Came here at 8:40pm on a weekday evening and they close at 9. However they decided to close their dining room without any notice on their doors. You are just shockingly greeted with locked doors when you try to enter. The drive thru line was very long and when I knocked AND then also called to ask if the dining room was just temporarily closed or if they did in fact close early they did not even turn around to answer the door nor did they answer the phone. Unacceptable. Not sure that the owners of EPL would approve of them turning business away by closing early by 20 mins or more at a time when so many companies are hurting and when their employees need to keep their jobs.

    08/14/21. 12pc Leg & Thigh Fire-Grilled Chicken Dinner ($20 coupon) and pollo bowl ($5, drink included too)
    Jasmine A.

    Stopped by Saturday, 09/11/21. Quick service, but they gave us a little bit of sauce compared to last time. Since it's a family meal we need more sauce.

    I ordered a Double Fit Bowl, but it didn't include any chicken. Additionally, the drive-thru service was extremely slow, even though there were only two cars ahead of me.

    Shredded Chicken Nachos

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    4 days ago

    Service is nice with friendly staff. Food is fresh and ambiance n/a went the drive thru route this time around

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    13 days ago

    This place is the WORST!! Bad food and 30 min in drive thru. Literally. Don't come here.

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    8 days ago

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    6 months ago

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    Olivia R.

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    1 year ago

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    2 years ago

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    8 months ago

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    8 months ago

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    4 months ago

    Anytime they give you a link to a website to "rectify an issue" the link is invalid. Really piss poor customer service.

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    Olivia R.

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    11 months ago

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    5 months ago

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    1 year ago

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    2 years ago

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    Olivia R.

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    1 year ago

    Never disappoints! The chicken tortilla soup is delish and love the chicken thighs and mac and cheese

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    1 year ago

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    Olivia R.

    We appreciate you, Karla. Thank you for your continued support!

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    4 years ago

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    Jessica B.

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    9 months ago

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    5 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    3 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    1 year ago

    3 times they were not able to sell chicken because they were out. All 3 times it was an order of 8 pieces and wait times were 30 minutes

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    3 years ago

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    7 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    Wingstop

    Wingstop

    2.9(159 reviews)
    0.1 mi
    $$

    Delicious food! Welcoming and warm customer service!…read more I came in on a Wednesday afternoon. I placed a pick up order online. As I got there I was greeted by the worker behind the register. There were a couple of people already waiting for their food to the far left by the soda machine. There was a guy on the right side waiting and I stepped to the left since there was a pick up orders sign there. There was another person behind me. As we waited for our turn, the worker was calling out and making the orders that the people were already waiting on, it was apparent that pick up orders are not priority - although I was helped first. I felt bad after since the guy to the right was waiting and he should have gone first. I'm sorry about that. It was my first time here and I didn't know. There really should be a sign or something that says pick up AND in person orders so that we all line up in one line or for the worker to straight up say, "who's next?" Before helping people (just a suggestion). Although online my order said it's be ready by a certain time. I still had to wait about 5-10 minutes more. I ordered a BBQ blaze sandwich with fries and 2 mild crispy tenders. The wait was not too bad. As I got my order, the lovely worker made small conversation, which was nice. I got home and I come to find out there are no pickles in my sandwich :( (it said it came with pickles online). The fries were delicious but towards the end they were stale, and crispy. The chicken tenders were sweet and delicious but I didn't like the oil hanging out on the bottom. Maybe next time I'll try a dry rub flavor and be sure to have the pickles in there before I leave and try another type of fries. For these reasons I give it a 4/5. I cannot wait to come back and try more things from their menu.

    Just an fyi Be careful ordering food online and picking up…read morefrom Wingstop La Verne. They are just handing out orders to anyone that walk in and announce a name on the bags right in the front. I ordered online and paid, then proceeded to go and pick it up. First I was told they couldn't find my order, then I showed him my receipt. A few minutes later he came bad to the front to say that it was picked up already. I was like by who I'm the only one who knows about my order and I'm here to pick it up. I told the mgr either make my order or give me a refund. He ended up making my order. Overall Manager was rude and a A-hole. I'll never spend my money there ever again. Good luck to anyone that does.

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    El Pollo Loco - hotdogs - Updated May 2026

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