Service is nice with friendly staff. Food is fresh and ambiance n/a went the drive thru route this time around

This place is the WORST!! Bad food and 30 min in drive thru. Literally. Don't come here.

Honestly, if I could give it negative stars I would. My boyfriend friend and I just went through the drive through and the girl at the window was incredibly rude, and gave us the worst attitude ever. She even started talking about my boyfriend and I in a negative way when she asked "What did you order again?" Then proceeded to say, "Dude what the f***? Why do people be ordering that s*** for?" When we heard that, it was kind of the last straw for us to eat here. We live down the street so the rest of the stuff we have heard the staff in the past say was something we could just brush off, but this was the last time we would stop here after hearing the staff talk that way. We just left without receiving our food. Please, if you could go to another El Pollo near by, that would be best than eating at this one. I would avoid at ALL costs. read more

The pollo bowls r the best and the combo is even cheaper I get it with chips bomb yum read more

Ordered Pollo el Carbon and all they did was throw cold corn tortillas with some chicken and cilantro, I really should've learned my Lesson from the last experience at this establishment. Shame on me for going back and I hope people head my warning, this franchise is not concerned about returning customers. Ambience is horrible and the drive thru is broken , we had to use the flashlight on the my phone to see the menu I can Bbq chicken at home . So long el pollo loco read more

Ordered some crunchy chicken tacos... The amount of chicken minimal and what is there is like rubber. Highly disappointed, do not recommend. read more

El Pollo Loco - Chicken taco - Fast Food Near Me - La Verne, California

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Not the first time this has happened, did a mobile order and drive literally 2 cities away and order is not ready. Somehow everyone that was in line has their food, mine was said to be ready at 6:30, got here at 6:45 and now it's 7. Rarely come here, but it's not worth the 30 min wait. Order online expecting to get my food and go and gave an extra 15 minutes only to wait min 15 min in the store. FYI wrote this review while waiting for my food. Update just was told another 5 min for corn, 10 min for gravy. We order mostly sides cuz I'm vegetarian, my wife likes the chicken taco but do not worth waiting 45 min. read more

This is another just another reason why do not buy from this chain anymore, but my tired lazy behind thought why not we haven't had this place literally in YEARS and always go to Juan Pollo which is way farther from my house. I ordered a family meal and I ask the disinterested employee is everything in there that I ordered just to make sure because I have hungry toddlers, and confirmed yes even the stuff I paid extra for. Well, guess what, someone cannot do their job and guess what I get hungry and angry toddlers when I get home. I am just gonna forget this place ever existed. read more

Anytime they give you a link to a website to "rectify an issue" the link is invalid. Really piss poor customer service.

Double Chicken Avocado Salad without the double chicken and ZERO avocado. So disappointing for the $13. read more

El Pollo Loco - Double Chicken Avocado Salad without the double chicken and without avocado - Fast Food Near Me - La Verne, California

I visited this drive through last month and staff forgot utensils and salsa...tonight I returned...staff forgot tortillas and over charged on kids meal ($8.01) and when I questioned the cost, the window staff said they increased price? In addition, I did receive a large soda that was given with childs meal -which was NOT ordered read more

Horrible horrible. I waited for my food 30 min There's 4 pollo loco employees sitting down in a table and they didn't bother to do nothing to help the crew in the kitchen There's was probably 3 more customers ahead of me waiting for their food and none of the employees tried to apologize for the wait or even let us know the situation they kept prioritizing drive thru instead of their customers inside their dine in and we were here longer than the drive thru customers were And yes the amount of chicken they add is nothing to top it off The coordination in this location is very bad. No one helps each other at this location Last time I even bother coming read more

Dirty restaurant and they do not care about customer service(no eye contact and rude). Soda machine is always out of service. Also I had to clean my own table. Hire more people, staff up during peak hours. It's not that difficult to run a great welcoming establishment. read more

El Pollo Loco - Fast Food Near Me - La Verne, California

Never disappoints! The chicken tortilla soup is delish and love the chicken thighs and mac and cheese

Today I had a very challenging time getting my participant to order lunch and pay for it. It took 50 minutes going back and forth with a purchase a refund and then re-ordering food ( demanding free food). Matthew and the manager were extremely patient and kind. I thank them so much for their empathy, kindness, patience and professionalism. read more

When did Pollo Loco in La Verne start using Cornish Game Hens as a substitute for a bona fide chicken? Because that is what we got on our last visit to this store (see photo). I know that the rona scare is hard on all businesses. Last week, this store did not have enough staff to open for walk in order or dining, and all business was being routed through the drive through. My wife ordered (2) 3 pc meals and 2 breasts and a drink; when she got home, she had (2) 2 pc meals, no breasts and had to remind the server about the drink. I was APPALLED at the tiny legs and thigh portions, and immediately fired off an email to corporate. To date, I have not heard back any word to address my concerns. If this is Pollo Loco's new business model, they have just lost a good customer read more

El Pollo Loco - Chicken? or Cornish game hen? Not even acceptable for the price paid. Shame on you Pollo Loco La Verne!! - Fast Food Near Me - La Verne, California

I had asked for kitchen on the side. I had to rummage for it in the bag - no chicken on side, neither was salsa with tostada. No apology was given." Count your chicken" at the drive thru window!6.30 pm Tuesday read more

Only reason for a 1 is that the manager made poor management decision and should be retrained ASAP. Came here at 8:40pm on a weekday evening and they close at 9. However they decided to close their dining room without any notice on their doors. You are just shockingly greeted with locked doors when you try to enter. The drive thru line was very long and when I knocked AND then also called to ask if the dining room was just temporarily closed or if they did in fact close early they did not even turn around to answer the door nor did they answer the phone. Unacceptable. Not sure that the owners of EPL would approve of them turning business away by closing early by 20 mins or more at a time when so many companies are hurting and when their employees need to keep their jobs. read more

El Pollo Loco - This manager closed the dining room at least 20 mins early and would not answer the door nor the phone. Unacceptable - Fast Food Near Me - La Verne, California

Walked into place an order to go and then when order was ready it was wrong, thank God we came in, wife ordered a DOUBLE SHRIMP TOSTADA and the gave her a Burt chicken one so once she realized it was wrong she walked back behind food preparation counter and with her bare hands NO PLASTIC GLOVES grab the chicken and looked like she threw it back into something and then she places habanero shrimp in the same tostada bowl and was told no it's regular shrimp and looks like she got upset or something so she said something to another worker who finally brought the right food we paid and ordered for and also if you paying with a card they want everybody to use this nasty touch screen which takes much longer to navigate through so at the end of the day see about going elsewhere in the future. Hey it's just my review had to come and edit got home and dam burrito for me is missing so we had to come all the way back to get what we paid for I'd be honest we ain't coming here again. I would leave less than one star if I could ld leave a negative five stars.. good luck folk choose wisely and if you come here check your order two three times four even and they want more hourly wage yes some people deserve it but going through this year makes all of us with minimum paying jobs a bad reputation.. read more

Stopped by Saturday, 09/11/21. Quick service, but they gave us a little bit of sauce compared to last time. Since it's a family meal we need more sauce. read more

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I ordered a Double Fit Bowl, but it didn't include any chicken. Additionally, the drive-thru service was extremely slow, even though there were only two cars ahead of me. read more

El Pollo Loco - Fast Food Near Me - La Verne, California

service was trash. i ordered the shredded chicken nachos and received no chicken. not to mention I was the only person in line read more

El Pollo Loco - Shredded Chicken Nachos - Fast Food Near Me - La Verne, California

They consistently deliver my order accurately and never provide me with items I didn't order or omit paid-for items. They refrain from adding unauthorized charges. If you're so particular, create a personalized recipe box with your mom and cook at home. Sometimes, I wonder if these reviews are intended to provide useful information or serve as an impromptu therapy outlet. If you have something positive to say, share it, but don't come here to complain about businesses (unless you experience food poisoning or something similar). I didn't expect these reviews to be a platform for cheaply purchased self-esteem or to fumigate out the bug that crawled up your southern hemisphere and died. read more

well today i was there after the lunch crowd but still there where enough people to keep the workers busy, as i'm waiting in line i hear the manager Patty talk down to a new employee ( M M) ordering him around i wanted to say something but didn't I watched her and thought to myself I would take employee to the side and talk to him not in front of customers to bring shame i felt sorry for the young man I guess young man there are bully's in the workplace too. read more

El Pollo Loco - Cold dried old chicken leg and drink - Fast Food Near Me - La Verne, California

Food: 0/10 Double breasted salad had pico after requested no pico de Gallo 2 piece chicken with 2 sides salad and Mac&cheese Salad was BITTER No Mac& cheese for red rice in our bag instead Service: was 1/5 stars it was a pretty simple order and still got it wrong. No wonder this place never is busy, thought I'd give it try, disappointed!! read more

The "manager" got some attitude problems, besides the poor management. I make a phone order to pickup got to the place and still wait 15 minutes after 30 minutes since my order was placed. During that time I saw two costumers walk out because no one took their order. read more

Terribly overcooked...more like chicken jerky. Avoid at all costs. Photo says it all....apparently the server flunked chicken anatomy 101...got a burnt leg and a thigh instead of a wing. Bigger, but mostly inedible. read more

El Pollo Loco - Very over cooked inedible chicken. - Fast Food Near Me - La Verne, California

Have not been there in a while. Went today for lunch. When I went to place my order the young lady took me to the auto teller instead of taking my order. I asked "is that how you are taking orders now?' She said yes. So I gave her my order and she placed it into the machine. She then had me place my cash into the unit. After I was done eating I went to get a take home container. The same young lady was taking another order on her cash register. Once she was done I looked at her and stated "so you ARE able to process the order??". She said yes, but they were encouraging people to use the self check in. I told her that this was not an option she provided for me and that I do not like self check out. Took my container, looked at her, shook my head and left. Now .... regarding the food. I ordered the chicken in a tostado shell. The chicken was not hot. Almost cold. Very disappointed. Not what I was used to having from El Pollo. Doubt if I will return. Not at all happy. read more

Was craving for some chicken so I decided to go to drive thru and pick up some , I ordered 8 pieces family with 2 large sides . When I got home I was surprised by the container they used for my chicken I thought they got my order wrong . The container was so small it looked like it just fitted 4 chicken . When I opened it it showed 8 tiny dehydrated chicken !!! I cannot believe I was looking at how dry and malnourished they were . It used to be so nice to eat here , now the quality of the food just went to non existent. Do not buy here anymore save your money and just buy rotisserie chicken from Costco , your 6$ will fill your whole family than the 30$ I spent here ! read more

I got an 8 piece mix meal for $3 more. Look at what I got when I got home. Is this counted as 1 chicken breast? I don't even know what to say read more

El Pollo Loco - Ordered an 8 piece mix, for $3 more, I get half a chicken breast. I don't know what to say - Fast Food Near Me - La Verne, California

I went to this Juan Pollo location Today and ordered a big Family pack along with other food items,, very important to let Everyone know that after moving to this location the Chicken doesn't taste good anymore!!! It's to bland there is no flavor!! And also unfortunately the first time I was there I was over charged! This is the second time I went to see if there was improvement in taste and no not at all!! The same bland taste less chicken! I left in a rush unfortunately not noticing that again I was overcharged by a bigger amount!! Definitely boycotting this place and I recommend Every One do so!!!! I forcefully have to give one star but if I could I would give none! read more

3 times they were not able to sell chicken because they were out. All 3 times it was an order of 8 pieces and wait times were 30 minutes

I usually have good experiences here, but lately the service has been bad. Today was unacceptable. I went to the drive thru and was told they were out of rice. I was fine with waiting, gave my order and parked to wait for my food. After 15 mins I went inside to ask how much longer, but it turns out they gave my food to someone else. Mind you, it was not busy. There was no reason why they couldn't get my order to me. So, I wait some more. The manger was nice and tried to make it right, but my order came back wrong. Then while I was eating it at home I found 4 bones in the food. El Pollo Loco, you need to train your staff on customer service, and food safety. read more

My boyfriend is often teasing me with the fact that I am mixed and that my black side is the side that is loving chicken... But in this case, I have to say he is right. I simple need a weekly 'chicken fix' and El Pollo Loco is a perfect provider. Another reason is the tasty sides they have. Often chicken offer fries, mac and cheese, mashed potatoes and milkchakes, but the rice and beans and sides are simply jummy and for some odd reason I feel less stuffing my face here.. And yes, I signed up for the reward program, and going read more

El Pollo Loco - Love the beans!! - Fast Food Near Me - La Verne, California

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Great service from the night crew. The new cheesy stuff quesadillas are amazing. The atmosphere of the restaurant is great and the new kiosk ordering is fantastic. Thank you Rena for the help. read more

My wife and I have eaten at this location frequently. I have to say that most of the negative reviews seem petty. I'm guessing we have eaten here 30 times in the last 2.5 years. We keep coming back. Are there occasional issues? Sure! But for goodness sake lighten up people. The folks at the drive through have almost always been friendly and gotten our order right. I hope all you Karen's are as perfect in all that you do in the same way you expect these folks to be. read more

I normally would not complain about fast food quality or service, because I get it, fast food is not known for its service or quality. However, the abhorrent behavior I witnessed during my visit was unacceptable. I placed a fairly large order about 45 minutes before closing through the drive thru. The man who took my order (I believe he was the manager or supervisor, he was the only male I saw with a headset on) was clearly irritated/annoyed when I was placing my order. After every item he kept saying "is that it?!" In a rude tone. At one point he mockingly chuckled because I was continuing to order (almost as if he was internally saying "really?!"). I asked for the large side of the cilantro dressing (which I've ordered before from this location and it's advertised on the app), and he said "we don't do that, we do the small size how many do you want?!". I figured maybe he was just having an off night and chopped it up to that. Whatever... While he was rude/condescending to me, the way he spoke to another employee was absolutely disgusting. I'm not sure what the context was, but this "manager" screamed at another employee to the point where it would be considered harassment. I'm not sure the context, but he screamed "YOU ONLY NEED ONE, ONLY ONE, THAT'S IT!". The best description I could give is how Gordan Ramsey talks to his kitchen staff on television. I could not believe that this "manager" would speak to another employee, let alone another human, like that - particularly in front of customers. I would NEVER speak to a colleague like that, even if they were my subordinate. This person should not be working in the public. He was clearly frustrated beyond belief, you could tell by just his body language. The disrespect for both customers and other employees was disgusting and this employee should not be speaking to people in this manner. For the cost of my order, I could have gone to a sit down restaurant. In addition to the horrible service I witnessed, the food also sucked. read more

If I could a negative star I would. I used to love the location but now not only is the food quality trash but the service is terrible. The drive through staff are always rude. Tonight I got two pollo bowl combos and 3 bites in and all the chicken (that was rubbery when I was chewing it was gone. The whole bowl was mostly rice barley any beans or toppings. How is a pollo bowl with barely any chicken. Not to mention I didn't even get utensils that I asked for with my food. I ended up throwing the rest away and I'm still hungry! I will never go back to this location. Don't waste your money! read more

I keep returning hoping this location will get better. I ordered from the drive thru, paid cash and received my change with no receipt. I got a block away opened the container and realized I received the wrong order. I returned to the drive thru and explained I received the wrong order, paid cash and have no receipt I was told to keep the chicken just drive up to the window and they'll give me the chicken, I get home and I see the most unappealing "Yellow" chicken, nothing even remotely resembling "Grilled"....and the tortillas were missing from my order. Note for the Owner/management please don't comment with the same insincere response, I've gone to the website and given details and supplied my email, phone number etc.. I've never received a response or been contacted. I don't need free food I just wish this El Pollo loco were better because it's near my house. read more

El Pollo Loco - Unappealing chicken - Fast Food Near Me - La Verne, California

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This place is terrible. I went here to pick up food for my family and do not eat meat, this is an important part of my life and I ordered the chicken less burrito. When I get home I fine that the burrito I ordered had real chicken and the vegan chicken inside of it. This was no accident, this place is disgusting to say the least and I understand a simple mix up but because both meats were in my burrito it was obvious this was on purpose. I tried to call to talk to anyone no one answers, don't ever go here. They are terrible people who work here. Making an edit because of a reply from el pollo loco, I forgot to mention I already called customer service and nothing was done about this matter, they were supposed to give me a call to speak with a manager about this situation. But never did, and because they do not answer the phone themselves I couldn't just call them, I already have a report on file, if the person who replies to this actually cares they would go through the files at this location and actually ensure something is done without wasting more of my time. You have all the information you need to take action and also to call me back. Thanks read more

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