A coupon sheet finally came in the mail for their fairly new Burrito Bowls, so Lunch was on the horizon at EPL Hanford. The $3.00 coupon was applied to only one of two Street Corn Bowls ordered. I thought that was a bit chinsey, but.... And, I think, with a base price of the bowls at $12.99 and $14.99, the price was still over the value even with the coupon. We both ordered the Street Corn Bowl because we really like Mexican street corn. There was very little corn in the bowl named for it. Mostly rice and beans. Flavor was uhh... O K, but only okay. The service was friendly, if not too helpful, and the ambiance left a bit to be desired. The dining area really needs an overhaul. The price, even with one coupon applied was, I believe high for the quality of the dish as served, although the portions of beans and rice were plenty. Actually, too plenty. My mind was refreshed why I hadn't been to El Pollo Loco in a few years. I'm sure I won't be back nearby. read more

El Pollo Loco - Street corn burrito bowl - Mexican Near Me - Hanford, California

Military discount didn't work. Overpriced. Got food to go. Got home and chips were missing from combo meal. The bowl and salad entrees smelled like vomit. Avocados were rotten. Will never eat there again. read more

El Pollo Loco - Citrus avocado Fresca salad - Mexican Near Me - Hanford, California

Chicken is pretty good. Love their tostadas. The dressing and salsas are good too. Service is hot or miss with some of the drive thru people but it is what it is. read more

Seems like the only people getting their food is the drive through and even they had to come in bc something was forgotten. Apparently the person who sweeps the floor and turns off the beeping noise was fired when they put the order here kiosks in. read more

El Pollo Loco - My view waiting over 30 min for my order. - Mexican Near Me - Hanford, California

I love El Pollo Loco! It was a staple of my childhood hood and I missed it while living in the southeast. The chicken is excellent, fresh and healthy. One of my new favorite items is the street corn salad with cilantro dressing! I could eat that everyday! read more

The taste wasn't as good as the last time my wife and I went. We had the meal that came with 3 pieces of chicken and a chicken bowl.

By far one of the worst el pollo locos! I'd definitely would spend my money somewhere else unless you like old food long wait times and horrible service read more

I'm not sure if the lack of maintenance and stock on hand falls on the manager or the owner. But this place is looking shabby. The urinal is out of order, the tables are grossly sticky and the dining room smells like it was cleaned with a dirty mop and dirty bucket water. Since there was no cheese for my burrito, I asked if the price could reflect the lack of cheese. The cashier said no. Sadly this El Pollo Loco is just like the one in Visalia. I wonder if they have the same owners? I've said it before about the Visalia store, and now I will say it about this one. You guys could learn alot from the Bakersfield El Pollo Loco on California Ave, off of highway 99! I've been coming to eat at El Pollo Loco for years. This is probably my worst experience. Sad. read more

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Then after complaining about a order that was so pathetic that I will never order online again from them. They gave me a email address that you cannot write to. Ridiculous read more

I have lived in Hanford my whole life and this has been our go to for a healthier option. For a long time me and my parents never had any issues and they were a restaurant I would recommend. But as of recently this has changed. The last couple of times I have been, there has been something wrong with my order. They have failed to take the right order and have forgot or gotten it wrong multiple times. This is so frustrating because sometimes you notice when its too late and your lunch is ruined. read more

Huge thank you to Molly and all the workers at the Hanford El pollo loco for making this right. The difference in the chicken that I received today. I really appreciate you guys taking your time to reach out to me and offering to remake our meal. I really wasn't expecting it. Definitely will be back, everything was great. read more

El Pollo Loco - This was the chicken received the first time - Mexican Near Me - Hanford, California

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My salad is always so good. Amada help me with my payment on my phone thank you .very friendly.

They never have 12-16 piece mixed chicken available. Always a 30-45 minute wait. Customer service was not helpful and had attitude.

This has got to be the absolute worst El Pollo Loco ever. The prices keep steadily going up, the service is terrible and they have always almost got my orders wrong. Missing items, not filled requests, rude and uncaring personnel and switch-n-bait or a straight up messing up what is delivered, but design or malice. When you order a family meal and you are getting the more expensive mixed combo, you expect breast and wings, not leg and thigh. The later would be the alternative. It frustrates to no end as how can be so consistently awful. I wish some one would contact associated to this store. I have had to go in the store to get things right multiple times, I need to find a similar alternative as I don't think they care to get it right. read more

I had a really crummy experience at this place today. Although they are the tiniest pieces of chicken out of any fast food place, I love the flavor of the chicken here, so I get some every now and then even though I grit my teeth at what I have to pay for it. However, since I saw an ad for the Brillio beef tacos, I had never heard of that and decided I would try it. Big mistake. I ordered two tacos with no cheese and no onions, and received two tacos WITH cheese and onions. STRIKE ONE. I also ordered a small pinto beans and a small rice. They came in cups holding maybe 3 tablespoons, and were $4.95 apiece! STRIKE TWO. AND..... for two Brillio tacos and a few tablespoons of rice and beans, it cost me over $19!! The beef was dry and tough and barely seasoned, and the tortillas were fried so hard when I tried to bite into the taco it shattered and everything fell out of it onto my lap (I was in my car). STRIKE THREE!!! Their advertising about this new product is false, and the amount of of food they give is minimal, at an exorbitant price. Sorry El Pollo Loco, three strikes and you're out. I won't be back. read more

El Pollo Loco - A Brillo taco and some rice and beans. - Mexican Near Me - Hanford, California

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The girl at the window was kind. And too quick because there was no thought put into the food being served read more

El Pollo Loco - Double Chicken Tostada Salad sad , what a rip off , burnt chicken on the top . 11.00 NOT even worth it. Never again - Mexican Near Me - Hanford, California

My wife ordered dinner for me, her and our son. This will be the last time we be getting *anything* from El Pollo Loco. My three piece chicken was burnt, inedible and resembled shoe leather. My son's quesadilla was wadded up in a piece of foil and had so much cilantro that he couldn't eat it. The only thing we could eat was the flour tortillas. Don't waste your money here, the food is terrible. read more

El Pollo Loco - Burnt chicken that was so dry it looked like leather. Yes, that's a feather on the burned wing... - Mexican Near Me - Hanford, California

Took the drive-thru Long line. Ordered the double chicken avocado salad. Line moved fast! The worker was very nice! Asked for green salsas and had no problem giving them to me and wishing for a good day! Appreciated! The salad was really delicious! Fresh and tasty! Yum! Really great service and delicious food! Highly recommended! read more

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Was ordering the Dec 1 BOGO CHICKEN Avocado Burrito. Clerk didn't know what buyonegetone code meant. Then manager comes running over to register to say I had to order online, ummm no I don't it says REDEEM IN RESTAURANT ON A BUTTON TO CLICK. Then drive away with 1 dipping sauce for 2 burritos. We had to drive back. Ughhh now the burrito rating: majority beans, Avocado & lettuce with minimal chicken. $9.29 for 1 burrito. Let's just say will not order this in the future !! read more

So sad, this place is super dirty, poor maintenance, Good service but nasteeee. Grilled Chicken read more

El Pollo Loco - Mexican Near Me - Hanford, California

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Tl,dr: Never go to the Hanford location, period. I rarely, almost never leave a bad review for a restaurant. This is the exception. I ordered nearly $60 worth of food for curbside on the app, it said to check in when I arrived and it would be done at 8:34pm. I checked in and waited until 8:40pm, thinking they must be busy or shortstaffed (covid) then I went inside. The food was sitting on the counter, obviously having been done for a while, and it was all cold. I'm not sure if they didn't see when I Checked in on the app, but the fact that the food was done and was a Curbside order should have clued them in to maaaaybe looking in the curbside parking to see if someone was waiting for their food? I took it home because at this point I was mad and just wanted to leave. When I got home I see none of the sauces I had ordered (seriously how do you give someone a bunch of birria and no consume?) And salsa on everything when each item was ordered specifically without it. So I go back, I tell them my name when they ask for the name on the order, and they try to hand me the little bag that comes with every meal, no consume again, and not even 1/4 of the cilantro sauce I had ordered. It was on the receipt they printed out, they decided not to give it to me thinking I wouldn't come back to complain. After telling them, no this isn't what I ordered and showing them the receipt, oh and another 20 minute wait, I got my sauces and left. Obviously my food is ice cold so yeah, avoid this location unless you literally can't eat at any other restaurant in town. read more

1st and formal this lady did not know what was available, didn't understand the question I was asking. When ask if I wanted my side I said Mac in cheese and she had mash potatoes I said nope and she was forcing it on the spot. Will never be back. Didn't even get what I order but will save my time. read more

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Food isn't bad, I did get a street taco and the tortilla was like a cracker. My biggest complaint is the place was dirty inside . Floors , tables and counters. We had to clean our own table and I noticed another couple doing the same . Not many customers inside and every empty table was dirty. I watched the employees and there was enough time between orders to come out and clean. Poor management!!! read more

I went in for a 12 pc meal and the chubby guy with firearms in tattoos took forever to attend us, then he said it would be a 30-40 minute wait for chicken, now that's what I call CRAZY!! Now I know why they call it 'loco'!! Of to Popeyes it is!! read more

Customer service is good! Nice and clean environment. My food came out really quick and hot! Will be coming back. Love this place.

This joint thrives on bad service placed a mobile order I pulled up at drive thru they ask me to wait at curbside they never brought out my food after waiting 33 minutes they weren't even busy and I was the only one in drive thru ... I emailed corporate and filed a chargeback thru my bank ... I'll take my business to chipotle read more

Amazing food, amazing service & fast service! Hayley always has great customer service. Give that girl a raise!

Love your carnita tacos delicious when do you bring the birria back? I miss your tamales and hot chocolate during the winter

every time I go there they never have any chicken that is cooked They are on the chicken business right ? It's in the name ( El Pollo Loco ). read more

I paid $23 dollars for a chicken burrito and chicken salad. My burrito had almost no chicken, but it had the other stuff. Every bite I took, I couldn't taste any chicken. Never going back. I don't mind paying that much. Just give people that they pay for!! And customer service sucked! Zero Rating if i could! read more

Second time I ordered double chicken tostada salad and didn't get salad dressing, I was told I could drive over and they would give some free of charge. (This order was delivered.) I'm sorry but if you can't remember to include dressing (2nd time) manager should be fired and an employee or 2. If you go there be sure to check your order before you leave. Would not order anything delivered. read more

The food was good and the staff was very friendly. I went on my lunch and didn't have any issue during the visit

Well sorry the newest menu item Birria didn't have any high marks from us !!!! Broken taco shells. On other occasions they serve the double chicken tostada chicken bowl with HALF the ingredients shown in the picture. You WAIT at the counter to order for 10 mins plus !! Just rude. read more

El Pollo Loco - The newest item on the menu birria Humm try to dip this in the sauce ???? - Mexican Near Me - Hanford, California

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This is my first Yelp review. I just wanted to state how disappointed I am at this particular location. The WORST (cannot exaggerate anymore) customer service I've every experienced and the food quality has gone down significantly. Went there a couple of weeks ago during normal business hours. Waited in line, then someone just yells out (in a rude and highly unprofessional tone "we're not serving the lobby anymore!!" Zero explanation from anyone. I walked up to the counter anyways and spoke to someone else to try and get an answer, still nothing. I leave fuming at the fact that the person who yelled out was so damn rude (ive never experienced anything like that tbh.) I decide to give them another shot a couple of days ago. Placed a mobile order. Despite having placed the mobile order for pick up, my wife ends up waiting an additional 45 mins to pick up the food from the scheduled time regardless. When we finally got the food to try, chicken way barely cooked, skin all chewy, and the chicken itself definitely did not taste fresh. Horrible. Never going to this location again. read more

What a horrible experience. You would think when you order using their app and give them half hour aheads up that you're on your way that your food would be ready when you got there. But that's not the case. Not only that, but they don't follow the covet hygiene practices. Masks worn below the nose so if you're looking for covid definitely eat here. When I asked for my money back they refused. I told them that I would post my horrible review on all over social media, and employee of the month Valerie said that was just fine. Will never eat there again. And they probably won't mind. Maybe when I reject the charge with my credit card company they'll actually start to care. read more

Wow one of the dirtiest places I've ever seen .... Avoid this place ..... the lobby and the area behind the counter were both full of literal garbage , every counter was smeared and dirty ... every employee looked like they were doing jail service here .... Completely filthy and no one cared a bit ... avoid ! read more

I've been coming here about once a week on average for awhile, due to it being fast & convenient. Previously had a day where I ordered a double chicken bowl and they didn't put chicken in it, super annoying but whatever mistakes happen. I usually go through the drive through so they probably just heard it wrong. Today the drive through was packed so I went inside. Girl #1 at counter was obviously new, didn't know how to take off avocado from my first order. Second girl came over to help. Price was showing a few dollars higher than on the menu so I asked if maybe it was the wrong item. Girl #1 said oh I put in combo sorry do you want a combo? I said not on that item. So I order a second item off the $5 combo, and I make it clear "I want your chicken nachos off your $5 combo, no avocado." Girl goes oh it doesn't come with avocado, and I'm like oh ok as long as there's no avocado on it cool. I ask for the drink that comes with the combo. Get my receipt, girl #1 rang me up for a drink. Yes it's only $2, it's also equally annoying after already fixing her mistake for charging me $2 more the chicken bowl. So I'm like hey you charged me for a drink, but I ordered a combo and it comes with it. Girl #1 is like no you said you didn't want a combo when I asked. I'm like that's correct, because the second item I ordered is a combo. I point at their board which shows "drink and chips included." Girl #3 comes over and is like "we would have charged you more for the combo" without looking at anything. I point to their board again and go "it's a $5 combo. It comes with a drink." Point at my receipt showing the $4.99 for the combo. Girl #3 "well it's like a dollar anyways" with a tone like I should just accept Girl #1's incompetence and donate to the Pollo Loco corporation fund. I point at the receipt again showing a charge for $2.19 for the drink. Girl #1 says well that's after tax here I'll give you back $1.75. I get home, I'm like self analyzing why I was annoyed, $2 isn't much but it was annoying to have to keep correcting girl #1 and then she kept screwing up and girl #3 coming over and acting like she was doing me a favor giving me any money back. My nachos had avocado on them. Really. I'm finding a new place to get Mexican food. I only came here because it was convenient and i was too lazy to look. read more

This place is really run down and filthily. We went about 7pm at night and it was really dark outside they had no lights on outside and the dining area was also closed and dark. The outside parking lot was dirty as if no one cleans. The drive through was taking orders but even going through the line it was no lights . This is a business ready to get robbed. I asked for manager but he wasn't there. Only two youngsters were working. This makes Hanford look bad. Please keep this business up!!! read more

Hello reader and, hopefully, the manager of this pollo loco location. First of all, I was a huge fan of el pollo loco before this tragedy. But I just cannot over come it. I found a long black hair in my guacamole, and I'm talking IN IT. I'm saying EMBEDDED. I went up to the register to let them know andddd they didn't care. The girl at register just kinda shrugged it off. That being said... I am breaking up with El Pollo Loco. It's not me.. it's you. Maybe wear a hair net? read more

They only get one star because I didn't have a zero option. Save your time, money, and patience and just go to Chipotle. We thought that maybe last time was just a fluke, but nope, it's definitely the worst location in the central valley. read more