This location went over and beyond to make my day I ordered my lunch through DoorDash to get here on time I saw that the restaurant had the food order, but DoorDash wasn't assigning anyone So I called and asked if I could go pick it up The gentleman who answered said yes, of course So I drive to this Pollo Loco and I pick up my order And the same gentleman that attended me through the phone REMADE my order FRESH! When I tell you, I devoured that salad bowl After this experience, Polo Loco has been my go to read more

Welp, I'm going to miss the convenience of a close distance... But one thing I will not miss is eating charcoal -- the chicken is always overcooked to both my wife and my discontentment. (see attached photo) They really need to take better consideration for the health of people, because people make [or break] the business. Most will agree that they don't want a culinary experience wherby the food visually suggests Chevron and Duraflame corporations are getting kickbacks from El Pollo Loco. Concerning culinary excellence at this location, I have a mild suggestion to the kitchen: "Fix it or nix it"! read more

El Pollo Loco - Burnt Chicken cutlets from Carbon tacos... with extra "C", elementally speaking. - Fast Food Near Me - Chandler, Arizona

I have repeatedly tried to give this place a chance but this is it! I'm tired of spending my money and patronizing this establishment after I have shared MULTIPLE times the chicken being as dry as jerky! You just can't eat it without something to swallow it with! The food is HORRIBLY INEDIBLE and I have thrown away now 3 meals on separate occasions because I just couldn't eat it for being too dry! I will NEVER eat at this location again! Terrible - I will go to Gilbert! read more

I like their burritos but I have a huge concern with sanitary issues. Second time I get horrible pico de gallo. The containers are expanded, you don't even need to open it to realize it's gone bad, how long are they keeping them for? Makes me question how they keep all their ingredients, are stuff actually old? I have to throw them all away they were so bad. read more

horrible service 0/10. corn tortillas were cold, spoke to manager and she admitted they forgot to warm them up , she also hang up after asking her name to report her to corporate. read more

We like El Pollo Loco. The units we visit are clean, run professionally, and the chicken is consistent. My wife especially enjoys the salad with avocado dressing and chicken. We are fans. read more

El Pollo Loco - Fast Food Near Me - Chandler, Arizona

Probably the rudest people on the planet work here and the food is sub par. You'd be better off eating out of the McDonald's trash can!

Very disappointed in the double chicken corn burrito bowl at location on Chandler Blvd. It was supposed to be double chicken but had probably less than an couple ounces of tiny shreds of chicken. I've gotten great food before at this location so this a huge disappointment. read more

I was told they had good fish n chips, whatever were they thinking. it's the very WORST I've ever had, too much breading, overcooked and since when has a fish been square !!!!! The only good thing I can say is it was hot!!!! read more

Visiting my daughter in Mesa and wanted to get some El Pollo Loco as used to love it when we lived in California 20 years ago. Guess things have changed. A 2 piece chicken meal used to have about 4-5 ounces of meat that was moist and flavorful. Now you get maybe 2 oz of dry meat. Beans and rice have no flavor. Didn't even get to order what soda we wanted, just given 2 cokes. Don't know how they can still be in business. read more

They literally forgot to put the chicken in our burritos. How do you forget the only protein you sell? Gave us 3 rice and bean burritos lol called to get a refund and the manager wasn't too polite but gave us a "refund" and hung up on me. Mistakes happen but you can't get upset if someone calls to complain about it, especially if we say it in a nice way. read more

I stopped here on my way home to try their crunchy chicken taco. The taco was just OK. I also got a quesadilla for eight dollars. It was small and thin and not worth it. Also, the drive-through gal tried to short me a dollar on my change.. the receipt shows the name as Rito D. She handed me my change and I thought she looked at me a little weird, then said she would have my food in a minute then I looked at the receipt and saw my change was shorted one dollar. When she handed me my food very hastily I might add, I quickly told her that she shorted me a dollar on my change. She immediately smiled and said oh yeah I just noticed that and handed me a dollar. read more

I remember when I was living in Los Angeles a lifetime ago and El Pollo Loco was born. We loved the marinated and grilled chicken and because there was one close to where we were living...their chicken became a regular staple! Many times I would drop in and get chicken only, bring it home and turn it into a million different dishes! Fast forward to our current experience with the location in Chandler. We were there shortly after this store opened and made another visit in a spur of the moment decision for a quick dinner. We ordered the following: Chipotle Chicken Avocado Burrito: great flavor with a mild spicy kick to it. Everything was fresh in the burrito and just an good tasting one. Tortilla soup: full of chunky veggies like carrots and corn and onion with big chunks of chicken, green chilies, and a decent amount of cilantro. The overall taste was extremely bland and I think they thicken it with some sort of thickening agent because it was really a bit too thick...not really soup like. Loco side salad: fresh leafy greens with lots of tortilla strips and their creamy cilantro dressing had lots of great flavor. This is a great salad! Three piece chicken meal: chicken is worthy of five stars for sure. The grill is perfect and the flavor is so rich and tasty. The rice was flavorless and I think it was a bit too underdone. I skipped the beans with the meal. We also ordered some chips with guacamole, which was great. Chips had lots of crisp and the guac was really good with chunks of avocado and chilies. The salsa was a big no for us...basically just smashed up tomatoes with no flavor. I'm rating three stars only because of the chicken to be honest. read more

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Tyler is the man! Clean restaurant, good food, though a touch pricey. But what isn't these days? Update: there's a lady Tyler here too. She's also awesome. read more

Overpriced and food is ridiculously not worth it. Tiny little burrito that should be for a child for $10. Wth?? I thought this included a drink or chips. If the burrito was enough for an adult I wouldn't mind the cost but to be served a tiny burrito with hardly anything to eat and pay too much for it is disappointing. Taking advantage of customers and drive thru. read more

El Pollo Loco - Keto Chicken Avocado Burrito - Fast Food Near Me - Chandler, Arizona

Drive thru order - Got a two piece, white meat. The chicken is very small and dried out. Gross. Both the chicken and the mashed potatoes are lukewarm. In addition, my two piece meal and one burrito- no drinks- cost me $24. El Pollo Loco USED to be my favorite read more

I am so disappointed. I eat here almost 3x a week cause I'm obsessed with the chopped chicken breast. I ordered a large side salad with 3 sides of chopped chicken on the side. And this is what my large side salad looked like. Mostly yellow/white from iceberg. No Romain, and that amount of salad was for a small. Of course, I didn't get my receipt, so I couldn't call in and let them know that I overpaid for a handful of lettuce. I always give second chances so we will see. read more

El Pollo Loco - Sad large salad - Fast Food Near Me - Chandler, Arizona

Did you know that Brad Pitt's first job in LA was handing out fliers for El Pollo Loco, dressed in a full-on chicken costume, outside the location on Sunset and La Brea? I swear I'm the only person I know that hasn't had El Pollo Loco. I get the craziest stares from my friends when I admit this so I usually keep it to myself. Well enough is enough. I had to give it a try! What's so good about this fire-roasted chicken that makes people either love it or hate it?! I ordered a family dinner with ten-pieces of chicken with some corn and mashed potato on the side. I didn't know it was normal for them to serve you up a side of tortillas with your meal and I wasn't quite sure how to attack it. I ended up eating it like a chicken taco and it was good. I dig! Am I loca for El Pollo Loco? Ehh. It's a good alternative to fried chicken but I don't think I'll be going out of my way to grab some fire-roasted bok bok. Not bad though. I see you! read more

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love this place. affordable and the grilled chicken is good! you can see them grilling still so it's fresh and warm! read more

Love their Double Tostada Salad with chicken!! It's very fresh, filling and delicious!

My family always loves coming to this location. Staff are all amazing. Emily really made our day today with her friendly approach and smile. read more

2520 w chandler Blvd chandler location .. terrible!! .. in all my years of eating here, today husband and I found 4 large pieces of foreign matter in the burritos. Mine had two round pieces of bones, size of a pink nail.. in his burrito he found a piece of a chopping board, that's what it feels like to me and then also a chicken bone the size of grape. I realize this is chicken from the bone but geez don't chop up bones and serve them to customers.. never going here again ! Watch your teeth people! read more

El Pollo Loco - Fast Food Near Me - Chandler, Arizona

The food is decent but a bit expensive. The drive thru window was overall fast and the workers friendly

We scored two free meals through the FB soft opening special. Each meal was valued at $10 or less. There were several people in line inside and in the drive thru at this beautiful, new location. The line moved smoothly and the staff were very friendly and helpful. I had the voucher on my phone and after we ordered two 4 piece meals and sides, we showed them the voucher and they didnt scan it, just said ok and let us through. The employees and management were clearly on point in trying to make this grand opening a hospitable, quick, easy and YUMMY experience for all. We helped ourselves to the salsa bar while the juicy and flavorful chickens grilled away. The horchata machine was working as hard as the employees. Our order was ready within a few minutes and we took our tasty bounty to go and enjoy at home. The chicken was scrumptious with crispy skins and tender meat. The sides of mashed potatoes were billowey, running out way too soon. The broccoli was alright but could have used more seasoning and another 2 minutes in the steamer. Overall, I am excited for a new fast food chain in the area and look forward to returning!!! read more

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Either I am very lucky when I come here, or El Pollo Loco attracts some unlucky hard to please customers. Today I received a coupon on the app for my birthday and used it to order a tostada salad without pico and 5 minutes later I picked it up. The employees were friendly, the dining room looked clean and my food was fresh and made correctly. I live and work very close so I've been eating here since it opened and have never experienced any of the issues others have experienced. read more

I came here a little after 7pm & there was a sign on the door saying that the dine was closed and only the drive thru was open. There was only 3 cars in the drive thru so I only waited 5 minutes, tops. The customer service was great but unfortunately the food was terrible. I ordered the double chicken tostada. The tostada was super greasy and stale. Hardly any ingredients other than lettuce and the lettuce was rancid and brown. read more

I always eat at El Pollo Loco but this is the first time at this location on Chandler Blvd. I like the portion sizes of the chicken they serve here and the picture I uploaded shows it isn't skimpy. This is my typical fare with the 3pc meal and a side of 3 tacos al carbon. I was not disappointed at all. Filled me right up and likely to keep me that way all day. Reyna was very attentive and quick with our order, welcomed us in and kept her dining room clean when orders were not being made. She is a hard worker and keeps a clean dining room. Her service gains the 5th star as is always with my reviews. Thank you Reyna and crew at Chandler Blvd location for your service. read more

El Pollo Loco - Lunch time at El Pollo Loco. - Fast Food Near Me - Chandler, Arizona

Look some people are looking for free meals. I've been to this location a few times and todays experience was like the other times. Really good. The Hispanic manager who was a the register is friendly, knowledgeable and tried to up sell the drink sizes. As a business owner I appreciate his efforts. The place is busy and seemed to be running smoothly. read more

El Pollo Loco - Double chicken and avocado bowl. - Fast Food Near Me - Chandler, Arizona

Your nachos are so nasty and not worth the price you charge that it's crazy. I expect better quality than what I received. Easy choice at never returning. read more

Well, it is safe to say this visit was the LAST. Didn't think it could get worse until halfway through the meal & notice a legit FEATHER still attached to the chicken wing! I mean, obviously we know chickens have feathers... but you are SUPPOSED to REMOVE them prior to cooking & serving! How do you not notice a big, long feather sticking out of the wing?!? After past issues with this specific location & their lacking, this was absolutely disgusting & solidified why myself & co-workers will not be coming back again. It doesn't seem like prior reviews or constructive criticism were taken into consideration at all, with management being aware. Now, this... not acceptable. read more

El Pollo Loco - Yes, that is a legit FEATHER still attached to the chicken wing! - Fast Food Near Me - Chandler, Arizona

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So I went in tonight and got some dinner had to use the bathroom I had to ask seven times which I was told not yet because the floors were wet.The floors wasn't that wet and I purchased my food before they started I should have every right to use the bathroom‍ the young man told me the wait a couple of minutes who's going to wait if they have an emergency then I was told that the bathrooms were locked they need to get it together in there. read more

Come here if you value your time. Always fast courteous service. Great food. Awesome people. read more

El Pollo Loco - Chicken nachos - Fast Food Near Me - Chandler, Arizona

Store 3860..how does the franchisee interview for shift leader? Unreal. All around not a good visit. Menu verbage is Misrepresentation...bigly. The customer isn't trained to decipher Not lawyer written language. frick. Bring a Microscope to determine if more than 3 ounces of chicken is in the Grande Avo Bowl.. prepare for the Shift lead to lecture you on being a intelligent menu analysis person and refuse to 'make It right' he certainly won't do that. read more

The food tastes great, but It is a ripp off. I got a 2-piece combo. A breast and a wing. The breast was half of a breast, and the wing was non-existent. It cost 15.00 for 2 pieces and 2 sides. I will not go back. I can sit down at a restraunt and be served for that price. read more

Yesterday evening was my first time visiting this location and it may have possibly been my last. Employees were not so friendly and by the looks of it, most of them did not want to be there. The dining area wasn't too busy but there were a few tables occupied. Space is limited and we found ourselves sitting right behind another group and we were literally back to back. We exchanged a few "oopsies I'm sorry" and a few "excuse me's" when we were trying to get up. The cashier had no line and so she helped us right away. We ordered a family meal of 14 pieces of chicken, and two drinks for about $32. We were given a buzzer and we went to sit down. The salsa bar was clean and it was stocked. On the night I decided I wanted tea they had no more. When I told the worker about it, he said they were not gonna make more for the night.. bummer. The trash bins were overflowing with trash and from where we were sitting we could see the floor underneath the trash bins... omg it was bad. It looked like it had never been swept. I went to use the bathroom and that was a mistake. There was dirty toilet paper all over the floors.. no one had checked up on this bathroom.. Our food took a while but we eventually received it. The beans had no flavor and our gravy wasn't hot. We were given like 20 tortillas though... no joke. I went back to ask for a bag and some lids. The guy that I asked told me he would help me, but that he was only supposed to be working the back and not the front? I didn't know what to make of that.. all I wanted was a bag and some lids.. lol. The green salsa was delicious here though, and it's not watery like the baseline location makes it... Oh well, I'm not sure if it was an off night or what but I guess I will definitely stick to my usual location.. read more

First time at an El Pollo Loco and this location was just recently built from the ground-up. Got a Double Chicken Burrito Bowl and it was good and filling. Chicken was cooked perfectly and moist although there was a little heat that built up as I ate. The burrito bowl was very filling as well. They even have horchata at the fountain drinks! The avocado/cream/cilantro salsa was also tasty. Will probably go back when in the mood for chicken, spiciness and horchata read more

The chicken tostada salad is dry. It seems they make this food the day before. Rude employees. You picked working here. I just want to eat quality food. read more

Typical drive thru, must say the chicken was terrible Dry, overcooked . Not worth the money . Sorry I went . read more

So my wife and came here this evening, first time as they are new to the area. We have been waiting to go and were super excited to visit. The first thing we noticed when we were in line was customers complaining that they didn't have lids for the salsa bar. One of the employee kept informing people that they were indeed out of lids. So finally we got our chance to order, my wife went first and ordered a Chicken Avocado Wrap. When the cashier informed us both that it would be 15-20 minutes before the chicken would be ready. So I asked what chicken we could order and he said that they didn't have any currently available. Wow, just wow. Such a huge disappointment. I don't expect a chicken restaurant to run out of chicken. Deanna Carter sang a song "I shaved my legs for this?" That about sums it up! Update: I went through the drive thru Wednesday evening. I ordered a family meal. To start with, they had chicken this time so that was a plus! I ordered the 8 Piece Mixed meal with Macaroni and Cheese and Rice. I found the entire meal uninspired. Ether rice was bland, I can get better macaroni from a box. So most of that I threw away. The chicken was ok, nothing I would write home about. I had it for lunch and dinner the next day. So I am grading based on the chicken! read more

LOOK OUT!!!!!! El Pollo Loco ... the crazy chicken has just landed in Chandler!! I came across a Facebook event for the preview opening and was able to score two drive thru tickets for the restaurant today! Each ticket was valued up to $10 so my husband and I had a total of $20.00 to spend on individual meals only. Let me just say the building looks very nice, clean design and an easy drive thru menu to order from. The staff was very attentive, super helpful and kind. The girl who took our order was very good. She spoke loud and clear, repeating our meals and informing us of our vouchers. I had the 3 piece chicken meal and my husband had the 2 since he wasn't too hungry. My meal came with two additional sides which I gladly choose mash potatoes, Mac and cheese while hubby had Mac n cheese and corn. We got the try the Chile lime and avocado dressing! We choose the legs and thigh pieces! Let me just say....... yummy yummy in my tummy!! The chicken was grilled perfectly!!! The chicken was so tender and moist!! ( reminds me of the perfect rotisserie chicken ) Perfectly seasoned! And when dipped in the sauces omg my mouth was sooo happy!! The Chile and avocado sauces are probably my new favorite! They did a really good job with the mash potatoes and Mac n cheese!!! This will probably be our new spot when we are craving grilled chicken!! Watch out KFC!!! Overall hubby and I were really impressed with the preview opening and this was all done through the drive-thru. No stress, food was cooked perfectly and very very tasty. Customer service was outstanding! We will def be back to try other menu items and I recommend you give this new location a try!! Whoever the management is, you are def doing something right! Just remember consistency is key!! If they keep this up, I'm sure this will be another favorite restaurant for many!! read more

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