Great experience with knowledge and friendly professionals. I had a number of difficulties…read moreincluding jawbone and broken teeth. These guys are the best. Very personable and very professional. John Watterson

HORRIBLE Billing experience. I do not recommend going here unless you want to be hit with an…read moreunexpected bill. I went in early December for a crown procedure and received good service from Dr. Stein. I had a second visit to complete the procedure on December 23. On both my visits, I asked for an estimated cost and twice I was told I would not have to pay a thing. Come February 2025, and I receive a bill for hundreds of dollars! Unbelievable. I called the clinic to ask for ana explanation, and the staff was not helpful and unprofessional.

Great customer service. Overall, an amazing experience…read more Dr. Connor is hands down the best dentist--ever!

Went to Conner Dentistry for a 6-month cleaning. I pay out if pocket as I lost insurance 3 months…read moreago. I confirmed with the front desk that this was only a cleaning and not an exam. Front desk confirmed and said cleaning is $100. At the end of the cleaning, Dr Connor came in and looked in my mouth for 2 minutes and left. I thought this was part of the cleaning. I paid $49 for his 2 minute evaluation. I spoke with the front desk manager and she would not to wave his exam fee. I feel this is a money grab and was not given accurate information. To be clear, I am happy with the dental cleaning just not the unexpected exam fee. If you want only a cleaning, I suggest telling Dental Assistant up front and have them relay this info to Dr Conner.

This dentists office sucks plain and simple. And to top if…read moreoff their staff is horrible and rude. They are a half-assed team and won't work with you if you need it. I went to them for crowns to finalize a long and complicated dental process. Not only did they never schedule me once the necessary supplies were in stock, they also failed to let me know there was an insurance denial (one that COULD HAVE been easily fixed). Instead, after I called over an entire week and always put on hold for 20+ minutes, they told me I had to wait another half a year before I could have the procedure done. why? No one has told me anything. So I discussed with the insurance company what paperwork was needed from them. I am happy to do my own patient advocating. And I let them know the most minute details of how to make sure I was to get insurance coverage. I literally walked them through the website and explained what exactly was required of them per the insurance company. As if...this is their first time? as if..this isn't their job?? they are that lazy. Once I was done with that, I called back to see if the process was completed. and I got YELLED at by a clearly burnt out, old, secretary that clearly couldn't be bothered with anything that was not part of her mundane daily tasks. A patient needs you to do something a little extra out of routine? God Forbid you help them out. So, she yelled at me that I needed to conference call my insurance company with them and demanded to know WHO at the insurance company I spoke to. Excuse me? Who I spoke to at the 1-800 number? Dont be ridiculous. The information I got from the insurance company were the all the steps necessary that they needed to provide in order to grant me access to care. Then this SECRETARY continued to yell at me this procedure was NOT urgent. OH!!!! I had no idea you knew the finer details of my case and that you also went to dental school. That is a very bold stance for a secretary to tell you what you need and don't. She totally overstepped here after already dropping the ball on processing insurance. So I had a lengthy conversation with the dentist instead. Totally passive. Called me later and left me a voicemail they were "going to take care of me". A month later, I call the insurance company to ask the status of the authorization they sent. WELL. Denied again because the staff didn't do ANYTHING we discussed. They submitted the exact same paperwork (same lazy people mentioned before). AND the dentist did not include ANY notes about what was needed , indication , and rationale for why insurance should cover it. I am dropping them so fast and moving on. From day 1, all the "hiccups" in my accessing care due to their failures in patient management, they have NEVER once reached out to me to let me know what was going on. I have taken everything into my own hands to make sure I get what I need done. And they are still half-assing their responsibility to their patients. I wouldn't recommend these people to anyone at all.

Dr Kasallis and his hygienists were very knowledgeable and caring. They helped me feel comfortable…read morein a situation that I don't usually do well in. Dr. Kasallis set up a dental plan to help take care of my issues and I have been very happy with the outcome so far. I have found my new dentist and will definitely be going back there with my family. Thank you Dr. Kasallis and Agave Dental. Lori Moore

This place appears to be driven by a group of doctors that are really cash driven. Teeth whitening…read morefor $500 plus $100 pre-required exam that is rich. The technician was friendly and dedicated but the cleaning results were less than satisfactory. So would not recommend. I was left with the impression that this place is just driven by financial greed. A mandatory $100 examination before whitening is not common. Many dentists include the oral exam as part of a regular checkup or simply waive it. Requiring a separate $100 exam for a healthy patient seeking only whitening makes the total $600, which is above what many patients in El Paso pay.

I went to this office. I went because I am allergic to plastic and needed something like implants…read more The dentist said he could get me implants. I was thrilled. 3 implants were put in. One day the assistant came in with a denture and said this was mine. I said I came herere because I am allergic to it. On two occasions the assistant said I will remind the dentist of this. Two visits later they came in with the denture and said my work is complete except for a little trimming of my denture. I paid over 15 000 for this work. My husband went.there had a tooth pulled and decided to not go back because of my experience. Now the dentist charged him appr. 10,000 for implants. He never.had the work done. Our insurance was billed and paid. Also a finance company is billing us for the difference. The issue is the work wasn't even done. This is fraud. Do not use this office.

Prior to finding Dr. Castro, I hadn't successfully been to a dentist in 10 years. Not only do I…read morehave PTSD, but due to several horrific experiences including a botched oral surgery that required general anesthesia, I had been TERRIFIED of going to the dentist. I even tried a children's dentist here in El Paso at Kool Smiles just for him to accuse me of being a drug addict. He then yelled at me and literally stormed out the room (slamming the door behind him which scared me even more) all because I was shaking and flinching when he touched me. These are things I cannot control. I would often get emotional as well because of how scared I was. I truly thought there was no hope for me. One day in 2018, I realized I had the worst of the worst when it comes to tooth infections. I was in unbearable agony. I googled "sedation dentistry El Paso" and thankfully, Dr. Castro was one of the first names to pop up. I called several places that day and not only was Dr. Castro's staff IMMEDIATELY concerned about me, they told me to come in that very day so the doctor could take a look at me. I asked them a million questions and they assured me Dr. Castro was the best and he knows how to handle a case like mine. First arriving at his office I was comforted by his staff and the quiet back room they put me in. I had anxiety just sitting in the dentist chair so the girl gave me the remote to my personal TV to try and relax. Each chair has its own TV in the room. After I was made very comfortable, Dr. Castro came in shortly after and began a very intimate and caring interview about my PTSD. I was really shocked by this. Never have I had a dentist just sit down to talk to me to assess what my needs and issues are before even attempting to look into my mouth. For medical purposes, he asked about my trauma and wanted to know about every single bad dental experience I've had in my life. Once I had told him everything, he asked if it was okay if he could look at my tooth. Even though I felt very safe and confident with him, I had all my natural reactions such as flinching when he came near my face. Nothing fazed him. He proceeded at my comfort and stayed calm the entire time. When he was finished he told me, "you're really not the worst case I've seen. You have absolutely NOTHING to worry about! YOU DID GREAT!!!" The relief that washed over me in that moment was life changing. I hurried to my car when it was over because I couldn't help but breakdown into tears because it was as if I was finally letting go of 25 years of abuse and malpractice by the dental industry. I ended up needing a root canal and crown for that really bad tooth. Dr. Castro gave me antibiotics to help the infection and then Dr. Stuart (who is a few doors down) did the root canal (which is his specialty) and Dr. Castro did my crown. It was very expensive but to this day, the tooth is beautiful. Any issues I had with it were immediately corrected and I now have a healthy tooth with zero issues. Unfortunately, the extensive work Dr. Castro needs to finish in my mouth isn't possible because I used every last penny of my savings to fix the most immediate issues. But I'm telling you, it was worth every single cent. And every place he has referred me to get the other work done that he himself doesn't do have been phenomenal as well. Dr. Castro REALLY knows his stuff, and best of all, he's an extremely caring person. Every time I've been in his care, he has ALWAYS called me from his personal phone to check on me the very next morning. I've never experienced that even from a doctor before in my life. I also have the emergency number saved and I know I can call it whenever I have an urgent matter now that I'm an established patient (which I've had to do). I feel like I can trust dentistry again because of Dr. Castro. I'm trying to save up the money to bring in my brain damaged and paralyzed mother in to see him because he is the only person I will trust with her dental care. If anyone can help my mom who doesn't have control over her mouth, it's him. The miracles he worked on me is proof of that. Whenever that does happen, I'll be sure to report back on how that goes because I NEVER see anything about dentists who can handle stroke/brain damaged patients. This is something I feel needs to change because they are a people in need. But I have every faith that Dr. Castro will be the dentist I'll be able to write reviews all over the Internet about after he sees my mom. That way I can hopefully help another patient like my mom find Dr. Castro in the future, as I hope I'm helping whoever is reading this find him. Lastly, I want to make sure to mention that I have NEVER had so much of a hint of rudeness or disrespect from ANY of the staff or Dr. Castro himself. They have gone above and beyond for me EVERY SINGLE TIME. You won't find a better dentist in El Paso, possibly in the whole country.

BE VERY CAREFUL. They try to upsell everything. They take advantage of the elderly and screwed my…read moremom out of nearly $2000. 2nd opinions for both me and my mom resulted I. Much less work needing to be done. I would not go to him if he were the last dentist on the planet. I need them to get me off their email list. Maybe they monitor Yelp.

Prior to going to Dr. Burciaga's, I've had a few different dentists in the Northeast and considered…read moreanother on the Westside, but none have let me with the stellar experience or feelings I have when I leave this office. The staff is friendly. And I'm not just talking about whoever checks you in, no everyone is friendly. The dental hygienists are not only friendly, but are also very gentle when cleaning. I've been going to this dentist for about a year and I have no desire to go anywhere else. I paid out of pocket for one appointment once and the price was pretty normal for the area. I also really appreciate the fact that they don't ever try to sell me on anything. There are always options if you want to learn about certain products, but it's not all in your face "BUY THIS NOW!" When another unnamed dentist quoted me an astronomical figure for some cosmetic work, I asked Dr. Burciaga about it and he quoted me a much smaller figure and advised me that some of the work the other dentist said it would require would not be the best solution for the work I wanted done. He's an honest dentist. I'm never rushed out of this office, but I'm always seen within ten minutes of my arrival. Between each of the staff members one can see during a visit, everything is always explained thoroughly and they work efficiently. Also, the office itself is very comfortable. From the waiting room to the dentist chair, I always feel nice and comfy. Oh and they have a little kiddie area in the waiting room with some toys and what not so not a bad choice for the whole family.

Worst dentist I ever had. I used to take my children and myself there. After my children were done,…read morehe would send them to the waiting area instead of asking me to be present in case that I gave questions. I brought this to his attention once. Dr. Burciaga acted rushed and annoyed. He made it look like he was doing our family a favor by answer a question. Needless to say, I took my business elsewhere. Best decision ever!

From the moment I called to schedule my complimentary consultation until the time I walked out the…read moredoor, I was treated with genuine kindness, professionalism, and respect. Even though I arrived a little late, everyone greeted me with warm smiles and made me feel completely welcome. The office is beautiful, modern, and equipped with impressive technology. The technician who took my X-rays was outstanding--thorough, gentle, and very professional. Dr. Alessandro Retis took the time to carefully examine my mouth, explain my options, and answer every question I had. I especially appreciated that he wanted to contact the dentist who originally placed my implants because he recognized they were high-quality implants that could potentially be used rather than unnecessarily replaced. That thoughtful and conservative approach gave me a great deal of confidence. The team also showed me the materials they use and explained their commitment to giving patients the best possible smile. One thing that really touched me was when they shared how rewarding it is to see the joy on their patients' faces after treatment--sometimes even bringing tears of happiness to both the patients and the staff. That spoke volumes about how much they truly care. James was wonderful in explaining the financial options and financing available. Everything was presented clearly, with absolutely no pressure. Freddy was equally exceptional. He carefully walked me through the treatment plan, explained the laboratory process in detail, answered every one of my questions with patience, and made sure I understood everything. I never felt rushed. What impressed me most was the outstanding customer service from the entire team. They encouraged me to take my time, think everything over, and let them know if I had any additional questions. There was never any pressure--only kindness, honesty, and a sincere desire to help. Based on my experience, I would absolutely recommend El Paso Family Dental to anyone looking for a caring, knowledgeable, and professional dental team. Thank you all for making such a positive impression on me!

My kids have been going here for about a decade with Dr Moellere. Now under new management, and…read moresome remodelling, there hasn't been any issues. I would recommend trying out this dentist with no questions asked. Good suppoet and knowledge to help your kids. Just make sure they brush and floss to avoid the unexpected dentist visits.

I have found my Dentist! I cannot speak enough great things about Dr. Gronich and his staff!…read more Excellent bed side manner and genuinely cares about his patients! I used to be his patient back in 1995 and lost track of him when he moved locations and finally found him again! Thank you Dr. Gronich and Staff!

Dr. Gronich and staff are Awesome! You will not Regret going with him! Especially if you have a…read moredental phobia or dental anxiety he is Great!

The care was fine. The first few years I was happy with the practice. In the last year the billing…read morepractices have been shady. My cleanings are covered 100% but I started getting bills. They claim they did x-rays that weren't covered but didn't discuss this with me beforehand. Also, they were billing for adult fluoride treatments that I know are not covered and never would have agreed to. If they did in fact provide this, they did it without my consent and I just assumed they were doing a regular cleaning. I just called today after receiving another bill and the lady on the phone kept changing her story about what exactly I'm being billed for. I'm not sure what has changed in the last year but they're being shady for sure.

I love the service here. It's convenient and you get your teeth clean very fast…read more I have no complaints and have been here a few years now.

I asked to have my X-Rays emailed and I never received them. I spelled my email address but there's…read morea language barrier with the "new" front desk staff and these two women rude and condescending, walking into patients private appointments that should be HIPPA protected and they should wait until the customer checks out at the front desk.