Went to Conner Dentistry for a 6-month cleaning. I pay out if pocket as I lost insurance 3 months…read moreago. I confirmed with the front desk that this was only a cleaning and not an exam. Front desk confirmed and said cleaning is $100. At the end of the cleaning, Dr Connor came in and looked in my mouth for 2 minutes and left. I thought this was part of the cleaning. I paid $49 for his 2 minute evaluation. I spoke with the front desk manager and she would not to wave his exam fee. I feel this is a money grab and was not given accurate information. To be clear, I am happy with the dental cleaning just not the unexpected exam fee. If you want only a cleaning, I suggest telling Dental Assistant up front and have them relay this info to Dr Conner.

Hard to reach when calling - left messages to cancel - no reply to confirm the cancellationread more

The staff is excellent! The Dr. Is experienced and gentle. Facility is up to date and makes you…read morefeel at ease.

How fortunate! This is the best dentist and dental practice I have come across -- an assessment I…read moredon't make casually having experience with a number of highly-regarded dental practitioners and orthodontists in coastal CA. Am pleased to share that I've been a satisfied patient of EPQD for five years. Finding this dental practice was a reassuring part of returning to and resettling in ELP after being away for many years. Normally I hesitate to make an unreserved recommendation -- individual expectations can be so different. Who knows what anyone else values in any service right? Important to me: Good communication including food listening. Firm recommendations when action is needed. Genuinely kind and thoughtful staff. Well trained and focused professionals. Thorough and gentle cleaning. Patient education focus. High quality services with no pressure for additional option. And equally high quality referrals to related professionals as needed. So when I was asked if I would be comfortable putting in writing some feedback I'd verbalized I thought back to my own past positive experience of making a face to face referral of another professional colleague new to ELP. The referral I made immediately circled back when my colleague let me know that their family had the same "best dental experience". My positive experience at EPQD is not unique.

This dentists office sucks plain and simple. And to top if…read moreoff their staff is horrible and rude. They are a half-assed team and won't work with you if you need it. I went to them for crowns to finalize a long and complicated dental process. Not only did they never schedule me once the necessary supplies were in stock, they also failed to let me know there was an insurance denial (one that COULD HAVE been easily fixed). Instead, after I called over an entire week and always put on hold for 20+ minutes, they told me I had to wait another half a year before I could have the procedure done. why? No one has told me anything. So I discussed with the insurance company what paperwork was needed from them. I am happy to do my own patient advocating. And I let them know the most minute details of how to make sure I was to get insurance coverage. I literally walked them through the website and explained what exactly was required of them per the insurance company. As if...this is their first time? as if..this isn't their job?? they are that lazy. Once I was done with that, I called back to see if the process was completed. and I got YELLED at by a clearly burnt out, old, secretary that clearly couldn't be bothered with anything that was not part of her mundane daily tasks. A patient needs you to do something a little extra out of routine? God Forbid you help them out. So, she yelled at me that I needed to conference call my insurance company with them and demanded to know WHO at the insurance company I spoke to. Excuse me? Who I spoke to at the 1-800 number? Dont be ridiculous. The information I got from the insurance company were the all the steps necessary that they needed to provide in order to grant me access to care. Then this SECRETARY continued to yell at me this procedure was NOT urgent. OH!!!! I had no idea you knew the finer details of my case and that you also went to dental school. That is a very bold stance for a secretary to tell you what you need and don't. She totally overstepped here after already dropping the ball on processing insurance. So I had a lengthy conversation with the dentist instead. Totally passive. Called me later and left me a voicemail they were "going to take care of me". A month later, I call the insurance company to ask the status of the authorization they sent. WELL. Denied again because the staff didn't do ANYTHING we discussed. They submitted the exact same paperwork (same lazy people mentioned before). AND the dentist did not include ANY notes about what was needed , indication , and rationale for why insurance should cover it. I am dropping them so fast and moving on. From day 1, all the "hiccups" in my accessing care due to their failures in patient management, they have NEVER once reached out to me to let me know what was going on. I have taken everything into my own hands to make sure I get what I need done. And they are still half-assing their responsibility to their patients. I wouldn't recommend these people to anyone at all.

Dr Kasallis and his hygienists were very knowledgeable and caring. They helped me feel comfortable…read morein a situation that I don't usually do well in. Dr. Kasallis set up a dental plan to help take care of my issues and I have been very happy with the outcome so far. I have found my new dentist and will definitely be going back there with my family. Thank you Dr. Kasallis and Agave Dental. Lori Moore

This place appears to be driven by a group of doctors that are really cash driven. Teeth whitening…read morefor $500 plus $100 pre-required exam that is rich. The technician was friendly and dedicated but the cleaning results were less than satisfactory. So would not recommend. I was left with the impression that this place is just driven by financial greed. A mandatory $100 examination before whitening is not common. Many dentists include the oral exam as part of a regular checkup or simply waive it. Requiring a separate $100 exam for a healthy patient seeking only whitening makes the total $600, which is above what many patients in El Paso pay.

I went to this office. I went because I am allergic to plastic and needed something like implants…read more The dentist said he could get me implants. I was thrilled. 3 implants were put in. One day the assistant came in with a denture and said this was mine. I said I came herere because I am allergic to it. On two occasions the assistant said I will remind the dentist of this. Two visits later they came in with the denture and said my work is complete except for a little trimming of my denture. I paid over 15 000 for this work. My husband went.there had a tooth pulled and decided to not go back because of my experience. Now the dentist charged him appr. 10,000 for implants. He never.had the work done. Our insurance was billed and paid. Also a finance company is billing us for the difference. The issue is the work wasn't even done. This is fraud. Do not use this office.

Prior to going to Dr. Burciaga's, I've had a few different dentists in the Northeast and considered…read moreanother on the Westside, but none have let me with the stellar experience or feelings I have when I leave this office. The staff is friendly. And I'm not just talking about whoever checks you in, no everyone is friendly. The dental hygienists are not only friendly, but are also very gentle when cleaning. I've been going to this dentist for about a year and I have no desire to go anywhere else. I paid out of pocket for one appointment once and the price was pretty normal for the area. I also really appreciate the fact that they don't ever try to sell me on anything. There are always options if you want to learn about certain products, but it's not all in your face "BUY THIS NOW!" When another unnamed dentist quoted me an astronomical figure for some cosmetic work, I asked Dr. Burciaga about it and he quoted me a much smaller figure and advised me that some of the work the other dentist said it would require would not be the best solution for the work I wanted done. He's an honest dentist. I'm never rushed out of this office, but I'm always seen within ten minutes of my arrival. Between each of the staff members one can see during a visit, everything is always explained thoroughly and they work efficiently. Also, the office itself is very comfortable. From the waiting room to the dentist chair, I always feel nice and comfy. Oh and they have a little kiddie area in the waiting room with some toys and what not so not a bad choice for the whole family.

Worst dentist I ever had. I used to take my children and myself there. After my children were done,…read morehe would send them to the waiting area instead of asking me to be present in case that I gave questions. I brought this to his attention once. Dr. Burciaga acted rushed and annoyed. He made it look like he was doing our family a favor by answer a question. Needless to say, I took my business elsewhere. Best decision ever!

My kids have been going here for about a decade with Dr Moellere. Now under new management, and…read moresome remodelling, there hasn't been any issues. I would recommend trying out this dentist with no questions asked. Good suppoet and knowledge to help your kids. Just make sure they brush and floss to avoid the unexpected dentist visits.

Dr. Retis and his team are top notch. He took the time to listen to my concerns and came up with a…read morecustomized plan to fit my individual dental needs. Thank you!

I have found my Dentist! I cannot speak enough great things about Dr. Gronich and his staff!…read more Excellent bed side manner and genuinely cares about his patients! I used to be his patient back in 1995 and lost track of him when he moved locations and finally found him again! Thank you Dr. Gronich and Staff!

Dr. Gronich and staff are Awesome! You will not Regret going with him! Especially if you have a…read moredental phobia or dental anxiety he is Great!