After waiting a few months for an appointment which is not their fault whatsoever. I arrived at my appointment 25 minutes before. I live about 2 hours away which is also not to their fault. They said you missed your appointment which was 945. I was there at 920 then proceeded to say you should have arrived at 845. I showed my paperwork from the VA which showed 945 as the appointment time and to arrive 15 minutes prior. They then said you cannot be seen. The Dr requires you get here a hour before. They never sent a text or called to tell me such policy. They confirmed my phone number and I asked when did your office contact me? They told me I should have been given a courtesy call the week prior. I never received a call or text from the provider. They said an outside company handles that. I went through all calls texts and emails with no such communication ever existing. Not one communicationone from this office. I have never been or felt so disrespected in my life by the 3 ladies I spoke to in this office. They refused to listen to me or give me any explanation other than we can reschedule you next month. After leaving the office I immediately called the Veterans Assistance community care. While on the phone them, they had a supervisor call the Dr office and put on hold. The VA office connected me to the supervisor and he asked what had occurred. I told him what happened. I was still in the parking lot and he asked if I could hand my phone to the staff at thw Dr. office. I walked back into the office and handed the assistant my phone. The office staff and the VA community care representative spoke and and even he could not get a reason behind the policy of hour early arrival or why I was not notified of this. This should never happen to anyone. I give one star because someone was there. read more
