I needed a couple of x-rays and was told by my physician that this place accepts walk-ins. I…read morechecked their website an it said they don't take walk-ins and appointments are needed. Their website also said they are still following strict Covid protocols. I called half a dozen times over two days before I was finally able to talk to someone and schedule an appointment. I was told that walk-ins were accepted but it could be an hour wait or longer. The only options they gave me for an appointment were 6:45am and 4:30pm which was basically right after they opened and right before they closed. I show up for the appointment and they didn't have any required Covid protocols. I didn't have to pay a co pay but they also didn't tell me how much the x-rays were going to cost because "it depends on your insurance". They wouldn't even give me an estimated figure. When I checked their website before scheduling my appointment they didn't have any prices listed which is why I asked about the costs (but then they were displayed on the website several weeks later). The wait was about 15 minutes, the x-rays took about 15 minutes, and then I was out. The technician said the results would be sent to my physician in 1 to 2 days. I just needed the images on a CD but they couldn't provide it because apparently they needed to get a new CD burner. I tried calling again the following week but nobody would answer the phone. I left several messages but didn't receive a reply to any of them. I went down to the office and was told that I could access the report in the online portal but I needed the images from the x-ray which weren't on the portal. The CD burner still wasn't ready and they told me to come back in a few days to a week. I eventually got my CD and asked what the status was with my bill but I was told I would get something in the mail. Nearly a month after my x-rays I got the bill in the mail and the costs were a couple hundred dollars but my insurance covered most of it. I tried to pay online but their online payment portal is being fixed and they have no estimate on when it will be ready. The only other options are to mail in a check or use some third-party app. My recommendation is to go to the office, if you're able, and talk to someone in person to get the information you need. You'll be wasting your time trying to call and expecting someone to get back to you. A lot of their website information is out of date and I could have saved a lot of time if someone would update the important information like scheduling, billing & payments, and Covid procedures.

To start I will say I won't be returning to this office. Very rude when I called before coming in…read morebut I figured maybe she only does the phone, so I go in for a walk in anyways. When walking to check in they don't say hello but I sign in and sit. When they call me up again I was annoyed she read out loud all my personal info , I can understand wanting to check if anything needs updating but this is my first time coming in and so I just gave you the info now and she was holding my drivers license confirming the address was already current. She said my whole name, address, phone number, and my next of kin name and phone # . I did make a face but didn't say anything, just confirmed like ya thx. The call before I arrived , she had made it clear I needed to be there before a certain time. I was there over an hour before that cutoff, so after a 45 minute wait I left. The whole time all I could hear was the receptions commentary. All I can say is very unimpressed by the attitude and small talk that I had no choice but to overhear.

I came to get X-rays for my lower back the wait wasn't long and the waiting room is a good size…read moremaking it comfortable for everyone that was waiting. The X-ray tech Erika was wonderful! She was very attentive, knew what she was doing and listened to all of my concerns. It's very hard to receive excellent medical care nowadays yet Erika went above and beyond to make this visit pleasant.

As far as imaging goes this place is great…read more I've been here several million times and they have been on top of it. It's frustrating with waiting but then again they are fighting with insurance and giant X-ray scanner type machines that may not always cooperate. They offer a free water fountain and have a waiting room to that's usually set to the cooking network. Check in staff seem smart but frustrated but who can blame them. You check in and deal with insurances and what not then you wait to be called back. After being called back you go into which ever area you need whether it's Mri, X-ray, ultrasound, etc and work with the staff in charge of that section. Once you get called back it's much easier and faster and you get out sooner.

I went to Memorial Medical Center Emergency Room on May 29th due to complications with my diabetes…read moreand insulin pump. I was seen by a Doctor Ponce de Leon. She asked me why I had come to the Emergency room. I explained the problem with my glucose level and the number of insulin pumps that I had gone through in 24 hours. The Doctor said she would be back. When the Doctor returned, she told me that there was nobody in the Emergency room who dealt with diabetes or insulin pumps. I asked what about the rest of the hospital, I was told that they have all gone home for the weekend. She said she was going to arrange for me to be discharged. I was upset, so I placed a call to the hospital administration, and was told that they would look into it. Shortly after the call, a Nurse Practitioner came to see me. She checked out my Insulin pump controller and went to make a phone call to my Diabetes Doctor, who's office was closed for the weekend. She eventually spoke to a Diabetes Doctor she knew. The Nurse Practitioner returned, telling me that my insulin pump was malfunctioning. I was told about the diet I should eat over the weekend, until I could get in contact with my Diabetes Doctor on Monday. I was eventually discharged from the hospital, without any help for the large swings in my glucose levels and no means to administer insulin. I should have been admitted over the weekend to get my glucose levels under control. Basically, the Emergency Room Dr. Ponce de Leon and the Nurse Practitioner left me in a very dangerous situation.

If I could give them a -10 I would. The personnel there are horrible. You're treated like you don't…read morematter to them. They are not helpful, informative and border on rude. It's all about the business, not about patient care. Never again will I go there. NEVER.

FRAUDULENT CODING. They incorrectly coded a fully covered procedure in order to get my $$…read more I'd been using the assured imaging mobile van for a few years for my annual mammogram and always had a good experience. They stopped doing the mobile van here because a permanent local office opened up. I visited the assured imaging local office in 2022 for my routine annual preventative mammogram. My insurance covers this procedure at 100%, HOWEVER, they incorrectly coded this procedure so that I would have to pay. After DOZENS of calls and tons of time with my insurance and the assured imaging people, Briana at assured imaging finally acknowledged the mistaken (after my insurance person contacted her) and told me they would close my account. I thought the matter had been resolved, but I was nervous because she refused to give me a confirmation or reference number or anything in writing. I was told I would receive confirmation in the mail but never did. Then, in JANUARY 2024 (so, 2 years after the service and alleged "closing" of my erroneous bill) they turned the account over to collections. When I contacted assured imaging once again, I was told the exact same thing: they acknowledged the incorrect coding and told me they would send a letter confirming that they closed my account. That never happened, and I finally just paid the collections agency... for a fake charge for a service I never received.

Warning warning! Insurance fraud alert! I got a mammogram in 2022. I gave them my insurance card…read more Almost a year later they contacted me and said I owed them $900 that my insurance didn't pay. Confused I paid it. Then I said I gave you my insurance card did you submit it. Yes, they said. Well a few weeks later they billed my insurance company and got paid again! Now they have every excuse not to reimburse me!!!!

After waiting a few months for an appointment which is not their fault whatsoever. I arrived at my…read moreappointment 25 minutes before. I live about 2 hours away which is also not to their fault. They said you missed your appointment which was 945. I was there at 920 then proceeded to say you should have arrived at 845. I showed my paperwork from the VA which showed 945 as the appointment time and to arrive 15 minutes prior. They then said you cannot be seen. The Dr requires you get here a hour before. They never sent a text or called to tell me such policy. They confirmed my phone number and I asked when did your office contact me? They told me I should have been given a courtesy call the week prior. I never received a call or text from the provider. They said an outside company handles that. I went through all calls texts and emails with no such communication ever existing. Not one communicationone from this office. I have never been or felt so disrespected in my life by the 3 ladies I spoke to in this office. They refused to listen to me or give me any explanation other than we can reschedule you next month. After leaving the office I immediately called the Veterans Assistance community care. While on the phone them, they had a supervisor call the Dr office and put on hold. The VA office connected me to the supervisor and he asked what had occurred. I told him what happened. I was still in the parking lot and he asked if I could hand my phone to the staff at thw Dr. office. I walked back into the office and handed the assistant my phone. The office staff and the VA community care representative spoke and and even he could not get a reason behind the policy of hour early arrival or why I was not notified of this. This should never happen to anyone. I give one star because someone was there.

From the owner: We are El Paso & Las Cruces's leading providers of pulmonary and critical care medicine, serving…read morethe region since 1972. Because We Care...

This is the only choice for ultrasound work in Las Cruces…read more Yes, they are well trained and skilled, but they also treat patients like family. Note: This business was previously the Vascular Diagnostic Lab on Lohman Ave and has the same owner.

From the owner: Through active listening and thoughtful questioning I am determined to be committed in delivering…read morehigh quality care that utilizes the most recent advancement in ultrasound medicine. I am especially interested in circulation and cardiac problems. I have been in the ultrasound field since 1980, and I offer 44. years of experience. Most recently, I received a world recognized award, "Inspiring Excellence Imaging Award" in recognition for improving patient outcomes through sonography.

I have gone here a few times, saw me same day both times and have been very professional!read more

From the owner: Standing Open MRI, X-ray, DEXA Bone Density, Body Composition, RMR, and VO2 Max. Affordable Self…read morePay, Liability, Personal Injury, and Workman's Compensation. We work around your schedule with after-hours appointments available as well as weekends

I tried scheduling an appointment for my daughter and the scheduler was very rude and…read moreunprofessional. Asked for my daughters birthday which I stated but she said I was speaking too fast. I spoke slower for her to understand me and she said that she did not need me to speak that slowly in a rude voice. Also, stated I needed an auth for my image study although I have a PPO and that it could take up to a week. She did say I could basically take my chances and go ahead and schedule the study. As a provider, don't think I will be referring my patients to this imaging facility if this is how people are treated.

I went for a CT. First, the initial person was unable to insert the catheter into my vein and…read moreneeded help. The second person was able to insert the catheter. However, during the CT, the technician stated that I was to call if I experienced pain of any kind as a result of the iodine contrast. I called due to pain 3 times. The person stated that she heard me but wanted to get the pictures. My vein was blown due to how fast the contrast was running. The tech needed to hold my vein and "push out the contrast before letting me go. This person as rude, dismissive and displayed no empathy for the pain s caused.

My appt time was 8:45 I arrived at 8:38 and walked out at 8:42 ... Fastest blood draw I've ever had…read morein my life, from the time that I walked in, to the time the bandage was put on, I swear it was only a total of 5 minutes. The person that helped me was so nice,efficient, and really cared. I will be coming back!

Trying to call all morning. No answer at any extension. Unable to speak with a live person. The ai…read morecan't answer my question.