Dorano Jewelry did amazing work resizing my opal ring. I had checked with a few other places, and…read moresome were noticeably more hesitant to work with opal because of how heat-sensitive the stone can be. Garen was very upfront, professional, and confident. He explained that he would be using laser welding, which helped minimize heat exposure to the opal, and that gave me a lot more confidence leaving the ring with him. The finished work came out beautiful. The sizing looks clean, the ring fits perfectly, and the price was very reasonable for the care involved. It was definitely worth the longer drive. Thank you again to Garen for taking such good care of my ring. I will definitely be a repeat customer.

I've only been in here for resizing and repair (we don't buy a lot of jewelry) but they are really…read moreexceptional, in service, quality of work, and pricing. My last time in (my wife had dropped an earring which would no longer lock closed) they didn't even charge me. Past charges have been very modest.

I'm always inclined to review small or family owned businesses whenever I have a great experience…read morewith them. I had a little bit of gold that I was looking to sell so I called around to a few shops in the area. The woman (I believe her name is Trang) gave me a quote over the phone that was very competitive. The price offered was quite a bit better than Alhambra Coin Center and couple of the coin places in Pasadena. An appointment would probably have helped because I didn't make one so it seems like there was some hesitation before she let me in. Ultimately, I appreciate her approach to the safety of her store and her customers. Her husband (I believe his name is Long) and herself were very welcoming and very easy to talk to. Their English is fantastic (I'd assume their native language is Vietnamese, which I do not speak) so there's no worries about a language barrier or miscommunication. I gave them my gold and said I have a receipt if they would like to look at it. They declined as they just ran the gold through the machine that they use to verify the contents. Of course, the offer was the same in which she quoted me over the phone. She offered to pay me out with a check or cash, and since it was my first time at the store, I elected for cash. The whole process was fast, efficient, and friendly. If I am in the market to sell some gold or jewelry, this will be the first place I look.

Charlie is amazing! Super knowledgeable, honest, and genuinely helpful. He took the time to…read moreexplain everything and made sure I understood what my options were. You can tell he is very professional. Highly recommended.

Vary friendly group of guys. Took care of my needs brought back other items to fix…read more Fast and vary knowledgeable Thanks again Gem City Jewelers

Quick service Attentive staff…read moreLovely selection Estate jewelry and jeweler made artistic creations

We were in the area during the Labor Day long weekend and decided to walk in and check out the…read moreRolex availability, my husband wanted one for his big birthday coming up, Tracy was the salesperson assisting us. We were so excited when Tracy presented two Rolex models for us that we can purchase same day, the Rolex explorer and Datejust, my husband was ecstatic! He couldn't believe his luck! Tracy explained that it was a new Rolex programs for ADs to have random Rolex in stock for walk in customers. Hubby tried on both watches, along with some sample models, in the end he decided to purchase the Explorer model due to personal preference and lifestyle. I also tried on the some Cartier watches and still considering the Santos or not. My hubby on the other hand could not whip out his credit card fast enough, he wanted his RoRo baby, and he was a happy camper smiling from ear to ear. Tracy was extremely patient and knowledgeable, explaining the difference in models, nicknames, availability, wait times for hard to get items. She was lovely to work with. Thank you for a wonderful experience getting my hubby his first Rolex. This LHW stores is grand, freestanding, and beautiful, with two heavy weapon security guards at the front. If you're interested in purchasing a nice watch, this place is highly recommended!

We had a wonderful experience at Hing Wa Lee Jewelers. May Shiu was our client advisor and she was…read moreextremely helpful, courteous, and welcoming from the moment my wife and I arrived. I originally came in hoping to purchase a Rolex, but the model I'm looking for wasn't available. May explained the process and added me to the waiting list. She never made us feel rushed or pressured and took the time to show us several other watches. While we were there, she showed my wife some beautiful pieces, and we ended up purchasing a Cartier for her. My wife loves it! Throughout the entire experience, May was patient, knowledgeable, and never pushy. She even made sure we were comfortable and offered us water while we looked around. What really stood out was how welcome she made both of us feel, even though the Rolex I originally came for wasn't available. It made the Cartier purchase feel special and enjoyable rather than pressured. Now I'm hoping to get that exciting call from May when my Rolex becomes available! It will be especially meaningful to me because I'm planning for it to be my retirement gift to myself after 30 years of work. I can't wait for that day. Thank you, May and Hing Wa Lee Jewelers, for a great experience. We'll definitely be back!

Phyllis custom created a ring for my daughter using the stone from my mother's birthstone ring. The…read morefinished product was exactly as my daughter requested, and even more beautiful than we could have imagined. She also took great care in sizing, retipping prongs, and replacing a missing stone in another family heirloom. I would recommend her to anyone who needs jewelry repaired or custom made. She also has a gorgeous selection of jewelry to choose from in her store.

I brought in my mother's wedding ring to have the diamond reset into a necklace. The owner…read morepurchased yellow gold ring from me and had the stone reset in a white gold necklace. She taught me about the stone, and how to care for the necklace and my other rings. Very friendly, professional and welcoming.

We've been looking for a local jeweler to have a long term relationship with and think we finally…read morefound them! Patrick was very helpful and accommodating. We ended up getting my engagement ring resized (two babies later the ring didn't fit lol), fixed a diamond that fell out of my halo, and got a new solitaire ring (both the diamond and setting from pro gems)! While we were here we ended up getting all of our rings cleaned as well. (Yay, thank you to the hubby!) My husband and I can be quite picky when it comes to big purchases like this but you can see from the 5 star reviews here that Patrick comes off very accommodating but trustworthy. We felt the pricing was reasonable when comparing to online prices and you can get your setting customized here. He was not overly pushy but also gave honest feedback where needed. He recommended going with a bigger ring size than I thought I should go with but ultimately that was the right call given hands swell in the summer and there's no guarantee I'll lose weight (I was telling him I'm in the middle of losing weight lol... maybe too optimistic on my end?) I feel like that could be a sensitive topic for some women but he handled it well with light humor. The customized ring setting takes 3-4 weeks and resizing with fixing a diamond in the setting took about an hour. We came in unannounced the first time and Patrick invited us back the next weekend where he was able to show me the diamonds I wanted in the different carat sizes and cuts I wanted. I would highly recommend checking out Pro Gems and working with Patrick for any future engagement rings, anniversary rings, or any fine jewelry in general!!

My boyfriend and I have been together a longg time, so it was about time to do some ring shopping!…read more After looking through the various reviews of other places, I feel that we made the right choice by coming here. Patrick spent some time explaining the basics of ring buying as well as the various prices of natural vs lab grown diamonds. I got to try on various bands as he placed different cuts weighing on top to help determine which "look" I felt worked best on me. We also gave him our budget and he was able to work with us in that range and deliver on making my perfect ring! I love wearing it out, it shines beautifully, and the fact that it was made the way I wanted it adds a really special touch to this ring. I would recommend giving this place a call and setting an appointment to at least see what they have to offer.

This is definitely the spot for custom jewelry in El Monte the Service is out of the roof the owner…read moreis friendly and honest I highly recommend the shop.

A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

I visited this place to purchase my first timepiece. They have a large selection of watches and…read morejewelry, so I was certain I was going to find what I wanted. Susan helped me and was very patient and informative. She speaks Mandarin, but I was able to communicate with her in English. I was deciding between two Omega pieces (Omega listed this place as an authorized store which is why I came here) and she explained the differences and benefits between the two watches. I had the best experience at this store and would totally recommend to anyone interested in a high end piece. I love my new watch and really appreciate the patience with my questions. The rest of the staff are kind and very friendly. I will definitely come back when I visit again.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the…read moreexperience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special!

Very thankful for Ivy on helping me secure my very first Rolex this past weekend! First thing I…read morehave to say is how respectful the whole staff was the moment I walked in. I was not in any kind of "fancy" attire but Ivy treated me with the utmost respect the moment I walked in. This location is not like other Rolex boutiques. Has to be the best experience I have ever had at a Rolex boutique (I'm sure you all are aware how typical Rolex boutiques treat you). Also wanted to give a shout out to the rest of the staff for treating me so well. Thank you to Susan, Stacy and store manager Amanda. Highly recommend all staff especially Ivy!