If I could give zero stars, I would. This rating is not because of the facilities or the campground…read moreitself--it is entirely because of the way this situation was handled and the way my family was treated by the management.
After nearly four years of visiting Jolly Roger RV Resort in Marathon and spending much of our summers there, I never imagined our experience would end this way.
We truly loved this place. Our daughters grew up coming here, made great friends, and created wonderful memories. That is exactly why the way we were treated by the management was so disappointing.
After the incident, our conversation regarding our permanent removal from the resort was handled directly by the park manager, Angie. Unfortunately, that conversation left us feeling unheard, unfairly judged, and with the impression that no consideration was given to our years as respectful, responsible guests.
During the Fourth of July weekend, when the campground was extremely busy, several children were playing at the dock. As they had done during previous summers, some of them were jumping from the boat ramp into the water. I was the only parent present supervising the children who were with me. An employee came by and asked for the lot numbers of the families there. I was the only person who honestly and responsibly provided our lot number.
The following day, I received a phone call from the park manager informing us that we had been permanently banned from the RV park.
What hurt the most was not the decision itself, but the way the entire situation was handled. We were never given a meaningful opportunity to explain our side of the story, nor did anyone consider that, throughout all the years we had been coming here, we had never had a single complaint or incident.
In addition, we were held responsible for situations that did not involve our family and that, from our perspective, were simply not true. It felt as though decisions were made based on assumptions rather than a fair evaluation of the facts or our long history as respectful guests.
I was also surprised that there were no clear signs stating that children were not allowed to jump from that area. The posted signs referred to swimming at your own risk and under adult supervision, so we had no reason to believe that this behavior would result in a permanent ban.
The saddest part was feeling as though we were treated like troublemakers or criminals when we have always been a respectful, responsible family that has taken care of both our children and the property.
I can only speak about our own experience, but it ended with tremendous disappointment. More than the decision itself, it was the lack of empathy, respect, and willingness to listen that caused us to completely lose confidence in the management.
We left heartbroken, especially for our daughters, who loved this place and were looking forward to spending the rest of the summer there. It is unfortunate that so many years of wonderful memories ended because of a situation that, in our opinion, could have been handled with communication, fairness, and basic respect.
I sincerely hope the management reflects on how they treat families and handle situations like this. A great RV park is defined not only by its facilities, but also by the fairness, professionalism, and humanity with which it treats its guests.
