Let's start with the positives: Staff was very friendly (chef and waitress). Felt very welcoming…read more Food was exceptional, we had the French Burger w/ Fries , Sea Bass and for dessert, the Crepe Suzette and coffee. The place is cozy and has the old bistro vibe with both indoor / outdoor seating. Price is on the higher end, but the quality and portion size substantiate the price.
Then, for the not so great and why I cannot give 5 stars; We mainly went there because of a Restaurant.com certificate that we acquired last week. Great time to try a new place we had not been to, right ? Well, as we sat down I presented the certificate to the waitress and she looked baffled. I said "Is there a problem?" She replied, yes, we have not accepted these for many years, we don't advertise on Restaurant.com anymore. I told her, that I just got he certificate last week and clearly they were still on their website and selling certificates. She said she would need to call the owner to clarify. I said great, go ahead, but we would like to order first because we wanted to have dinner anyway. In the end, they said NO, they cannot accept it as they have not done business with Restaurant.com in many years. I said ok, no problem.
Now, I would have given 5 stars and actually make plans for another trip there real soon.....if they would have accepted the certificate anyway, as I'm a new customer and you would want to retain me as an ongoing one. That is how business should be done, if you cared about keeping your customers. I would have understood if moving forward, they told me that they would not be accepting these anymore, but at the very least, make me aware and accept the one I had brought tonight. The certificate being legitimate, they could have easily checked with Restaurant.com by calling their toll free number to validate it. These are the little things that make or break the feeling the customer gets from your business. Do you care if I come back....or maybe not. Lastly, not sure if you can afford not having a customer come back, but judging by what we saw on a Friday evening at 7pm, we were able to call ahead and get a table right away. When we arrived, there were only 2 customers sitting indoors and 4 customers sitting outdoors. Does not seem to be a busy Friday night here.
Management needs to take a bigger interest in the decision making when it comes to a few dollars. I could be coming back again and again and spending way more. After all, it's just my 2 cents.