I'm really torn right now with how I'm feeling. One of my thoughts is about the fact that I do like the food. I've always enjoyed eating here because the food is good and it's not over spicy . Most Mexican restaurants end up having food that's too spicy for my taste. I usually can't even eat the mild level of spice at Mexican restaurants and I hate that. It's embarrassing to a point because you have no idea how much I wish I could still handle eating spicy food. There was a time I could eat mild tasting food no problem. My taste buds changed after having Gastric Bypass. (For example I can't even handle the mild wax peppers that are put in sub sandwiches. And those were a favorite of mine before.)
Anyways besides liking the food here at this restaurant I also respect the fact that they truly have mild food and salsa that my mouth can handle. So I'm able to truly enjoy the food here.
Now here is the problem I'm having today. I ordered 2 dinners, 1 taco on the side, 1 small coke. While ordering I asked for some extra sauce on my enchiladas, I requested to have a crispy steak taco, on the Chile Colorado dinner I asked for extra tortillas, and when asked if jalapeños were wanted I said, "ummm sure, but can you please make sure they're on the side incase it's too spicy for the person eating this." The waiter told me ok that was fine and asked how many extra tortillas I wanted, that the four tortillas come 3 to each order. So I asked for 1 additional order of flour tortillas besides the ones that come with the meal. The waiter said ok that was fine again.
Ok so the bill is handed to me to pay at my convenience while the food was being prepared. The total wasn't really high in my opinion, however I'm just a bit confused as to what all the charges are for I'm being charged for. (See the pictures)
2 meals
1 side of tortillas
1 taco
1 soda
Is how I was expecting to see the bill.
That's 5 items. Instead I'm seeing 7 things. Again it's really not that big of deal. It's just the way I felt after asking what the charges were for and the way I felt after the fact, it left me wondering if this is a situation that happens to many customers. I mean it can honestly happen to each and every customer and we may not even know it because most of the time we just pay the bill after seeing numbers getting punched into the register, 1 after another and another. Addl amounts for extra things like cheese or sour cream, etc.
He went down the list and said the crispy taco had an addl charge for the steak I asked for, there was a charge for extra sauce on my enchiladas, I already knew about the tortillas (however I wasn't given the tortillas that I paid extra for), oh and finally i was charged extra for the jalapeños that I was asked if I wanted and didn't know it was an addle charge.
I don't mind paying for the food but I just feel like the way it was done like tonight is a way I'm not comfortable with. I prefer things to be transparent. Charges out in the open, or the restaurant can make the dinners a couple dollars more if it means giving the customer jalapeños or extra sauce. Maybe I'm being too opinionated tonight, and I'm sorry if I am. I just know my gut feeling wasn't good after I paid and left with my food. We are always supposed to trust our gut, right?
So in conclusion, yes the food is good and I enjoy that I can order food without worrying that it's too spicy. However I'd prefer if the owner of the restaurant would make sure all employees are charging customers correctly across the bored and see that prices are transparent so we aren't left feeling like we're paying a bunch of addl charges, possibly extra money that's not supposed to be being charged to us. In the past I never noticed this kind of addl fees and I know I would have. So hopefully tonight's order was just an unfortunate situation where I accidentally didn't get everything I paid for. I know accidents happen. I hope I leave this restaurant with a better feeling in my gut next time. The feeling of being satisfied after eating yummy comfort food and feeling happy to leave a good tip because I will hopefully be feeling well taken care of and like I wanted to reward their great customer service skills they showed to me. I will have positive thoughts because I do believe this restaurant is one of the better choices available in our area. read more