My favorite Mexican restaurant in Wise & Lee county. Staff is friendly, food is great!read more

Tried this restaurant again. Horrible experience! They seem…read moreapathetic. Peach margarita tasted nothing like a margarita. Returned it. The woman I told was unresponsive and didn't care. Food was bland and guacamole was just blended green tomatillo but couldn't detect any avocado. Service was slow and they were sitting in the back of the restaurant talking to each other. Salsa was too sweet and we had to add salt to doctor it up. The salt shaker was dirty with caked on food. Gross Beef fajitas were served barely warm. Glass windows are dirty with children's finger prints, chair legs are splattered with dried food on them. Will never return!

Another great meal at Puerto Nuevo. Fajitas were just right. Great server (Maria) who took care of…read moreevery request. Best Mexican restaurant in the Tri-Cities. We will be coming back again and again....

Waiter failed to tell us about the salsa bar so we ate chips and our entire meal without any type…read moreof salsa (we saw it on our way out). The red enchilada sauce tasted like tomato sauce. Huge food and drink menus. Restaurant and bathrooms were extremely clean. We were passing through headed back to Texas.

**April 2025: Wednesday Late Afternoon Visit**…read more My friend and I were driving from Charleston, West Virginia to Pigeon Forge, Tenneesee and needed to rest and eat before heading to our destination. We're both from southern California so we have high expectations for Mexican food. When we entered we were plesantly surprised by the warm and colorful atmosphere. The chairs and tables had beautiful carvings and it just put a smile across my face. My friend and I each ordered a dish and honestly we probably could have shared one entree since the portion was enormous. Flavors tasted authentic and it was very filling. We had a ton of leftovers. Overall, a solid spot to enjoy some ethnic noms.

Friendly and the food is good. If you get a pitcher of margarita, it will most likely be virgin…read more You will need to order shots of tequila. A local said it's best to order by the glass and not the pitcher.

Food is usually good. I'm not a fan of their salsa, it just taste like puréed tomatoes. Sometimes…read morethe staff doesn't come check on you, & often are just playing on their phones. What really annoys me is all the upcharges and "service" fees and card fees. They add them to your bill before even knowing if you are using a card. And most of the time I use cash. Also it is against the CC laws to charge fees on a debit card, but they get by with it. I have had $5-6 extra fees on meals, so I quit going.

Me and my son decided to give this place a try and we were…read morenot disappointed. This was some of the best Mexican food I have had in a long time. Service was great and the food was ready quick! Definitely will eating there again.

They have great food wait is good the food is amazing And…read morethe cheese dip is the best

Great small town Mexican spot. We really enjoyed their salsa which had a unique taste.read more

Love the friendly atmosphere and the food is out of this world. Clean restaurant and restrooms!read more

This the worst service I've ever had in my life. The person was with both ordered at the same time…read moreand their food came out before mine which was just 3 simple tacos with beef and cheese only. When my food finally got to me it was lukewarm. Never could get the waitress attention to fix the problem. Had to sit for 5 minutes for the waitress to refill my drink. The whole time the waitress is giving off an attitude vibe. She acted like she had somewhere else she wanted to be other than there. I will not be back and would not recommend to anyone else. Would have given negative Stars if I could have gotten away with it.

My husband is making me put 3* but personally I am more one or two star max. Very flavorless. The…read moresalsa was tasty best part of the experience, the choriqueso was nothing but bland cheese dip and a whole bunch of chorizo grease. Not good at all. The sausage tasted like burnt beef with chorizo grease to me. The tacos de carne asada were completely flavorless. The meat was browned and it tasted like that's it, not even browned in its own fat. It reminded of eating at your dreaded aunts house who don't even know what salt and pepper is. Then they tossed some onions and cilantro on it and called it a taco. I wasn't a fan, husband said it was tolerable when you added the red salsa they served it with. However the rice and beans again flavorless, so much so my husband didn't finish the side dish and that NEVER happens. For a small town with not much else to offer they had food and it was semi edible. Personally I wouldn't return but husband said he would give it another chance. That's why we are at three stars.

Food was great. Staff were really friendly. Prices were reasonable. Didn't have to wait a long time…read morefor food.

Came across this place on a scuba trip, and it didn't disappoint. The food was amazing, and the…read moreservice was outstanding. This is the first place that accommodated my pescatarian wish, I've never been able to get a burrito anywhere, because it's always hamburger, chicken, pork, or steak. They made me the most delicious shrimp burrito mojado ever. I can't wait to eat here next time I visit.

This place is fantastic. Seriously, you don't need to go anywhere else in JC for Mexican. This…read moreplace has you covered. Nestled between the Pit-Stop Dog Wash and Car Wash rests this little gem. It's a bit unassuming from the looks outside but don't let it fool you. You definitely need to stop here or grab something to go. Highly recommend the Cali Burrito, Chicken Quesadilla, or Breakfast Burrito. You won't be disappointed.

Amazing food and staff , highly recommend this restaurant , it's one of my go to favoritesread more

The whole eating experience is authentic as you can. The food is well worth the money you pay for…read moreit.